Send for repair

  • 1. Data backup and factory reset

    Please back up and save your personal data (such as photos, contacts, call logs, etc.) then perform a factory reset. Remember to remove your SIM card, SD card and any protective case.

    How to back up the data?

  • 2. Fill out an application form and send the defective device.

    Log in to the account, complete the application form and send the defective device.

  • 3. Authorized Repair Center

    Defective device is under detection and repair. You can track the repair status with the device Serial Number (SN).

  • 4. Return the repaired device

    Once the repair is done, it will be delivered back to the address previously provided or an access point.

Service Notice:

Please be informed that some areas are unserviceable by our courier due to remote location. For the list of unserviceable areas, please contact Hotline Customer Service at 0923-0990468, 1800-1853-5353(Pldt/Smart/Sun Toll-Free), 1800-8739-5227(Globe Toll-Free) from Monday to Saturday 9:00AM to 06:00PM.