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1. Data backup and factory reset
Please back up and save your personal data (such as photos, contacts, call logs, etc.) then perform a factory reset. Remember to remove your SIM card, SD card and any protective case.
How to back up the data?
Service Notice:
Please be informed that some areas are unserviceable by our courier due to remote location. For the list of unserviceable areas, please contact Hotline Customer Service at 0923-0990468, 1800-1853-5353(Pldt/Smart/Sun Toll-Free), 1800-8739-5227(Globe Toll-Free) from Monday to Saturday 9:00AM to 06:00PM.