Send for repair

  • 1. Data backup and factory reset

    Please back up and save your personal data (such as photos, contacts, call logs, etc.) then perform a factory reset. Remember to remove your SIM card, SD card and any protective case.

    How to back up the data?

  • 2. Fill out an application form and send the defective device.

    Log in to the account, complete the application form and send the defective device.

  • 3. Authorized Repair Center

    Defective device is under detection and repair. You can track the repair status with the device Serial Number (SN).

  • 4. Return the repaired device

    Once the repair is done, it will be delivered back to the address previously provided or an access point.

Service Notice:

For incomplete repairs due to the customer's cancellation, a corresponding courier fee will be charged during return.
Some areas are unserviceable by our courrier due to remote location. For the list of unserviceable areas, please contact Hotline Customer Service at 0923-0990468, 1800-1853-5353(Pldt/Smart/Sun Toll-Free), 1800-8739-5227(Globe Toll-Free) from Monday to Friday 9:00 to 18:00 | English & Tagalog