Send for repair application

Use Support to book your Send for repair service

Send for repair application

1. Fill in the device information.Please enter the device information.
Product name:
SN/MAC:
Estimated expiry date:
Warranty type:
Confirm
How to find the SN/MAC number of my device?

For more assistance, please call customer service hotline at 0923-0990468.

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2. Select the types of faultPlease select types of fault.

    Other descriptions

    3. Fill in the contact informationPlease select contact and complete the contact information.
    Incorrect Post format.
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      4. Choose your service centerPlease select
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        5. Choose postal method
        I confirm that ：I have backed up the data of the device ； Remove accessories (ex. Bluetooth Receivers, SIM card , protection case and etc.)
        I agree to participate in the satisfaction survey as a service experience officer to help improve customer service experience.
        I have read and agreed with 《Huawei Service User Agreement》 、 《Privacy Notice》 and 《Postal Repair Introduction》
        Submit

        Congratulations! You have now successfully booked the Postal Repair Service.

        Recipient address
        Kindly reminder
        1、The whole repair service is expected 5~10 days (including: logistic time and service center repair time, excluding: quotation time). In the event of holidays or the force majeure (such as typhoons, earthquakes), etc., the service time will be extended accordingly.
        2、 In order to keep your personal data and device safe, please follow action completely as below before sending :
        *Smartphones/Tablets: Back up the data → disable the search function→ log out the account → Enable Maintenance Mode (My HUAWEI App>Service>Quick Services>More>Maintenance Mode) → Power off→ Remove accessories (ex. SIM/SD card, protection case and etc.)
        *Laptops/Desktops: Back up the data → Clear the data → Power off → Remove accessories (ex. Bluetooth Receivers, cables and etc.)
        *Monitors: Remove accessories (ex. Cables and etc.)
        *Watches/Bands: Delete password → Power off; Remove SIM card if attached.
        *Earphones: Put the two earphones in the charging case and send them for repair together.
        *Routers/Mobile Wifi device : Remove accessories (ex. power cable, internet cable and etc.); Remove SIM card in Mobile wifi device.
        *Please keep the accessories by yourself after removed
        1、The whole repair service is expected 5~10 days (including: logistic time and service center repair time, excluding: quotation time). In the event of holidays or the force majeure (such as typhoons, earthquakes), etc., the service time will be extended accordingly.
        2、 In order to keep your personal data and device safe, please follow action completely as below before sending :
        *Smartphones/Tablets: Back up the data → disable the search function→ log out the account → Enable Maintenance Mode (My HUAWEI App>Service>Quick Services>More>Maintenance Mode) → Power off→ Remove accessories (ex. SIM/SD card, protection case and etc.)
        *Laptops/Desktops: Back up the data → Clear the data → Power off → Remove accessories (ex. Bluetooth Receivers, cables and etc.)
        *Monitors: Remove accessories (ex. Cables and etc.)
        *Watches/Bands: Delete password → Power off; Remove SIM card if attached.
        *Earphones: Put the two earphones in the charging case and send them for repair together.
        *Routers/Mobile Wifi device : Remove accessories (ex. power cable, internet cable and etc.); Remove SIM card in Mobile wifi device.
        *Please keep the accessories by yourself after removed
        1、The whole repair service is expected 5~10 days (including: logistic time and service center repair time, excluding: quotation time). In the event of holidays or the force majeure (such as typhoons, earthquakes), etc., the service time will be extended accordingly.
        2、 In order to keep your personal data and device safe, please follow action completely as below before sending :
        *Smartphones/Tablets: Back up the data → disable the search function→ log out the account → Enable Maintenance Mode (My HUAWEI App>Service>Quick Services>More>Maintenance Mode) → Power off→ Remove accessories (ex. SIM/SD card, protection case and etc.)
        *Laptops/Desktops: Back up the data → Clear the data → Power off → Remove accessories (ex. Bluetooth Receivers, cables and etc.)
        *Monitors: Remove accessories (ex. Cables and etc.)
        *Watches/Bands: Delete password → Power off; Remove SIM card if attached.
        *Earphones: Put the two earphones in the charging case and send them for repair together.
        *Routers/Mobile Wifi device : Remove accessories (ex. power cable, internet cable and etc.); Remove SIM card in Mobile wifi device.
        *Please keep the accessories by yourself after removed
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