Send for repair application

Use MyHuawei to book your Send for repair service

Send for repair application

1. Fill in the device information.Please enter the device information.
Product name:
SN
Estimated expiry date:
Warranty type:
Confirm
How to find the SN number of my device?

For more assistance, please call customer service hotline at 0923-0990468.

Incorrect verification code

Confirm
Change device
2. Select the types of faultPlease select types of fault.

Other descriptions

3. Fill in the contact informationPlease select contact and complete the contact information.
Incorrect Post format.
    More contacts
    Add contact
    Add contact

    In order to inform you the service information in time, please fill in your mobile phone number in priority

    Incorrect verification code
    Incorrect verification code Frequent verification code requests

    In order to accurately send and receive your package, please fill in your standard postcode. For example, 1300.

    In order to accurately send and receive your package, please fill in your address in detail.

    4. Choose your service centerPlease select
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      5. Choose postal method Please select

          OK
          Submit

          Congratulations! You have now successfully booked the Postal Repair Service.

          time-icon

          Preparations for shipping
          fix

          Turn on the "repair mode

          backup

          Making backup of data

          Shipping and repair services
          Recipient address
          Kindly reminder
          1、The whole repair service is expected 5~10 days (including: logistic time and service center repair time, excluding: quotation time). In the event of holidays or the force majeure (such as typhoons, earthquakes), etc., the service time will be extended accordingly.
          2、 In order to keep your personal data and device safe, please follow action completely as below before sending :
          *Smartphones/Tablets: Back up the data → disable the search function→ log out the account → Enable Maintenance Mode (My HUAWEI App>Service>Quick Services>More>Maintenance Mode) → Power off→ Remove accessories (ex. SIM/SD card, protection case and etc.)
          *Laptops/Desktops: Back up the data → Clear the data → Power off → Remove accessories (ex. Bluetooth Receivers, cables and etc.)
          *Monitors: Remove accessories (ex. Cables and etc.)
          *Watches/Bands: Delete password → Power off; Remove SIM card if attached.
          *Earphones: Put the two earphones in the charging case and send them for repair together.
          *Routers/Mobile Wifi device : Remove accessories (ex. power cable, internet cable and etc.); Remove SIM card in Mobile wifi device.
          *Please keep the accessories by yourself after removed
          1、The whole repair service is expected 5~10 days (including: logistic time and service center repair time, excluding: quotation time). In the event of holidays or the force majeure (such as typhoons, earthquakes), etc., the service time will be extended accordingly.
          2、 In order to keep your personal data and device safe, please follow action completely as below before sending :
          *Smartphones/Tablets: Back up the data → disable the search function→ log out the account → Enable Maintenance Mode (My HUAWEI App>Service>Quick Services>More>Maintenance Mode) → Power off→ Remove accessories (ex. SIM/SD card, protection case and etc.)
          *Laptops/Desktops: Back up the data → Clear the data → Power off → Remove accessories (ex. Bluetooth Receivers, cables and etc.)
          *Monitors: Remove accessories (ex. Cables and etc.)
          *Watches/Bands: Delete password → Power off; Remove SIM card if attached.
          *Earphones: Put the two earphones in the charging case and send them for repair together.
          *Routers/Mobile Wifi device : Remove accessories (ex. power cable, internet cable and etc.); Remove SIM card in Mobile wifi device.
          *Please keep the accessories by yourself after removed
          1、The whole repair service is expected 5~10 days (including: logistic time and service center repair time, excluding: quotation time). In the event of holidays or the force majeure (such as typhoons, earthquakes), etc., the service time will be extended accordingly.
          2、 In order to keep your personal data and device safe, please follow action completely as below before sending :
          *Smartphones/Tablets: Back up the data → disable the search function→ log out the account → Enable Maintenance Mode (My HUAWEI App>Service>Quick Services>More>Maintenance Mode) → Power off→ Remove accessories (ex. SIM/SD card, protection case and etc.)
          *Laptops/Desktops: Back up the data → Clear the data → Power off → Remove accessories (ex. Bluetooth Receivers, cables and etc.)
          *Monitors: Remove accessories (ex. Cables and etc.)
          *Watches/Bands: Delete password → Power off; Remove SIM card if attached.
          *Earphones: Put the two earphones in the charging case and send them for repair together.
          *Routers/Mobile Wifi device : Remove accessories (ex. power cable, internet cable and etc.); Remove SIM card in Mobile wifi device.
          *Please keep the accessories by yourself after removed
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