Replacement Policy

Replacement Policy

This Policies, drafted based on Terms of Purchase, is a guidance on how you can get after-sale service in case there is any defect in the products you purchased from this Website. After your receipt of the online purchase, you can get after-sale service from this Website or get your device replaced with a new one.

Replacement

Once you don’t want to keep the products purchased online before receipt after packaged, Seller recommends that you do not accept the package or do not sign the delivery confirmation.
If the products you purchased are found to be defective within the 7 days from your receiving thereof, you can contact Customer Service for replacement.
Please note: The products can only be replaced with the same model and same color.

Defective products

If you buy the products on this website and your products are defective or faulty, your rights as a consumer under the law shall be respected. When the products you purchased do not operate well or are not functional, you may send back your products. If upon testing and our inspection, the products proved to be defective or faulty, seller will either repair or replace them at your request.
Please note: Seller also recommends to keep and use the original packaging with all inbox accessories when you return the products. Please back up and delete your personal data before returning the device.

How to send the products back?

Please contact Customer Service to request your replacement.

Refund

You may cancel an order that you purchased before it is packaged. If you do so, seller will initiate your refund immediately after we receive your cancellation request.
Once seller receives your products which have been rejected or refused acceptance, a refund shall be initiated immediately. However, the specific refund process period will depend on your payment method.

You are always welcome to contact Customer Service through its hotline, via live chat or email when you intend to have the purchased products replaced. Seller is always well prepared to offer the best service for you.