Replacement Policy

This Policies, drafted based on Terms of Purchase, is a guidance on how you can get after-sale service in case there is any defect in the products you purchased from this Website. After your receipt of the online purchase, you can get after-sale service from this Website or get your device replaced with a new one.

Replacement

If you have change of mind on your purchased products, please cancel the order before the item is being shipped out. However, if the item already shipped out and unable to cancel, please do not accept the package or sign the delivery confirmation when the package arrived at your doorstep.

If the products you purchased are found to be defective within the 7 days from your receiving thereof, you can contact Customer Service for replacement.

Please note:

(i) The eligibility of replacement is subject to Seller’s examination on the damaged products either is human damage or non-human damage.
(ii)The products can only be replaced with the same model and same color.

Defective products

If you purchase the products on this website and your products are defective or faulty, your rights as a consumer under the law shall be respected. When the products you purchased do not operate or not function well, you may contact Customer Service for further assistance. If upon testing and our inspection, the products proved to be defective or faulty, seller will either repair or replace them at your request.
Please note: Seller also recommends to keep the original packaging with all inbox accessories when you return the products. Please back up and delete your personal data before returning the device.

How to send the products back?

Please contact Customer Service for your replacement request.

Refund

You may cancel an order that you purchased before it is packaged. If you do so, seller will initiate your refund within 17 banking days after we receive your cancellation request.
Once seller receives your products which have been rejected or refused acceptance, a refund shall be initiated within 17 banking days. However, the specific refund process period will depend on your payment method.

You are always welcome to contact Customer Service via hotline, live chat or email when you intend to replace your purchased products. Seller will strive to serve you efficiently.