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For new customers who want to maximize the potential of their new Huawei device as quickly as possible, we offer the exclusive HUAWEI VIP Service.
As part of this service, our team of experts offers personal support to help set up your new Huawei device. Our experts will help you:
Explore Huawei AppGallery, your open gateway to the world of apps.
Seamlessly transfer your apps, contacts, photos, videos, calendars and more, from your old to your new Huawei device.
Instantly unlock the benefits of a personalized user experience through your Huawei ID.
Receive 5GB free cloud storage through Huawei Cloud. With 50GB* or 15GB free cloud storage for the first 12 months.
*50GB cloud storage through Huawei Cloud is dedicated to Huawei P40/P40Pro/P40Pro 5G/Mate Xs
Step 1: Find a service provider point.
You can enjoy your VIP service in whole Europe, you can find the service point at here
Or you can check the address in Support App. Open Support App on your phone, and then find Quick Service - VIP Service Point.
Step 2: Use your VIP Service benefits.
Open you Support App one your phone, find the Quick Service – Benefits. Click VIP Service and redeem it according to the guidance of the service point staff.
1. VIP Service (Setup Assistance) can only be enjoyed upon your requirements once within two years from the date of purchase. After the service is completed, the point from which you received the VIP Service (Setup Assistance) will keep providing you the related technical support for one month.
2. Conditions:
3. After the service is completed, you will be invited to complete the satisfaction feedback through SUPPORT APP, for us to provide better services.
4. Applicable models: HUAWEI Mate Xs, HUAWEI P40 Lite, HUAWEI P40 Lite E, HUAWEI MatePad Pro.