What should I do if an app downloaded from HUAWEI AppGallery is fraudulent, contains malicious fee deductions, or violates laws or regulations?

Applicable products: Smartphone
Applicable system: Unrelated to OS version
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What should I do if an app downloaded from HUAWEI AppGallery is fraudulent, contains malicious fee deductions, or violates laws or regulations?

If you find an app that is illegal or violates laws, contact Huawei customer service in your region and provide the following information for assistance. If we find that there is an issue with the app, we will contact the app developers to solve the issue or take the app offline.

  1. App name and version
  2. Description of the issue
  3. If you have made payments, provide screenshots that show the transaction numbers.
  4. Screenshots and screen recordings that show the app's violations of laws or regulations (search for and download the app in question from HUAWEI AppGallery and take screenshots and screen recordings)

If call charges have been incurred due to malicious fee deductions, you can contact the customer service of the corresponding carrier to apply for a refund.

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