WeChat voice messages are not clear on my HUAWEI FreeBuds/FreeLace series or WATCH Buds earphones
Applicable products：
HUAWEI FreeBuds 5i，HUAWEI FreeBuds SE 3，HUAWEI FreeBuds 6i，HUAWEI FreeBuds Pro 3，HUAWEI FreeBuds 3i，HUAWEI FreeBuds 4i，HUAWEI FreeBuds Pro 2，HUAWEI FreeBuds SE 2，HUAWEI FreeBuds SE，HUAWEI FreeBuds 4E，HUAWEI FreeArc，HUAWEI FreeBuds 5，HUAWEI FreeLace Pro 2，HUAWEI FreeBuds 3 Wired Charging Case，HUAWEI FreeBuds Pro 4，HUAWEI FreeBuds 3，HUAWEI FreeBuds 4，HUAWEI FreeBuds Pro，HUAWEI FreeBuds Studio，HUAWEI FreeClip，HONOR Magic Earbuds，HUAWEI FreeBuds Lipstick
Applicable system:
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Applicable products：
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| WeChat voice messages are not clear on my HUAWEI FreeBuds/FreeLace series or WATCH Buds earphones |
If the WeChat voice message is incomplete, perform the following to troubleshoot:
- When sending a WeChat voice message or making/receiving a WeChat call, wait for about 2 seconds before you start speaking.
- Make sure that Call audio is enabled. To enable Call audio, go to , touch the Settings icon next to the target earphones name, and enable Call audio. (If Call audio cannot be enabled, restart your phone/tablet.)
- For some third-party music player apps, if the switch that allows music to play at the same time with the audio from another app is toggled on, the voice message or call from WeChat may break up or be incomplete. Toggle off this switch in the settings of the player app.
- Avoid sending WeChat voice messages or making voice calls in environments with strong interference.
- Update WeChat to version 8.0.20 or later.
If the issue persists, reset your earphones, pair them with your device once again (keep the device within 10 meters of the earphones), and try again. If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
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