When a new message is received, the same notification pops up twice consecutively on my HUAWEI phone/tablet
Applicable products：
Tablet，Smartphone
Applicable system:
EMUI 10.0.1, Magic UI 3.1.1, EMUI 10.1.1, EMUI 9.1, HarmonyOS 3.0, EMUI 10.0, Magic UI 3.0, Magic UI 3.1, EMUI 10.1, EMUI 11.0, HarmonyOS 3.1, HarmonyOS 2.0, Magic UI 3.0.1
Applicable products：
Applicable system:
Results of query below
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| When a new message is received, the same notification pops up twice consecutively on my HUAWEI phone/tablet |
Problem:
When a new message is received, the same notification pops up twice consecutively at the top of the screen of a HUAWEI phone/tablet.
Cause:
Banners under Do Not Disturb options of Messages is enabled.
Solution:
If you want to avoid the second notification, you can disable Banners:
Path 1: Open Settings, search for and go to Apps > Messages > Notifications > Do Not Disturb notifications, and disable Banners or deselect Banners under notification style.
Path 2: Go to Settings > Apps & services > Apps > Messages > Notifications > Other > Banners, and disable Banners.
If the issue persists
If the issue persists or you encounter any difficulties while doing this, please call the Huawei customer service hotline for assistance.
Thanks for your feedback.