No sound can be heard from the speaker after I update the graphics card driver
Applicable products: HUAWEI MateBook 14(2022/i5/16g/512g/uma/touch、2022/i7/16g/512g/uma/ touch、2022/i5/8g/512g/uma/ touch),HUAWEI MateBook E(2022 intel i5/8g/256g/intel® iris® xe graphics、2022 intel i5/16g/512g/intel® iris® xe graphics、2022 intel i7/16g/512g/intel® iris® xe graphics),HUAWEI MateBook D 15(huawei matebook b3-520intel i7/16g/512g/uma/non-touch、2021、2021 i5/16g/512g/intel® iris® xe graphics、huawei matebook b3-520intel i5/8g/256g/uma/non-touch、2021款 intel i5/8g/512g/uma/non-touch),HUAWEI MateBook D 14(huawei matebook b3-420intel i5/8g/512g/uma/non-touch、hawei matebook d14 i5/16g/512g/uma、huawei matebook b3-420intel i7/16g/512g/uma/non-touch、huawei matebook b3-420intel i3/8g/256g/uma/non-touch)
Applicable system: Windows 10, Windows 11
Applicable products:
Applicable system:
Results of query below
Unable to find results for the query, please try different key words
zoom in pic
No sound can be heard from the speaker after I update the graphics card driver

Problem

After the computer is connected to the network for a period of time, if the graphics card driver is updated, the system prompts the user to restart the computer. If the user does not restart the computer but continues to use the computer, no sound can be heard.

For example, when the user uses Groove to open local audio or record audio without restarting the computer, a message is displayed, indicating that the microphone should be connected.

After connecting the microphone, music still cannot be played, and a message is displayed, indicating that the audio device cannot be found.

Cause

The graphics card driver has a monitor audio, which shares the Intel bus with the codec. After the graphics card is updated, the system needs to be restarted for the update to take effect.

Solution

Restart your computer after updating the driver (including but not limited to the graphics card driver).

Helpful or not?
Thanks for your feedback.