Limited Warranty-Tablets

Applicable products： Tablet

Applicable system: Unrelated to OS version

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Limited Warranty-Tablets

1 Preface

HUAWEI TECHNOLOGIES PHILS. INC. ("HUAWEI" or "We") has formulated its warranty policy in accordance with laws and regulations related to the protection of consumer rights and interests in Philippines. This policy provides the framework for returning, replacing, and repairing this product.

1.1 Warranted products

This warranty only applies to HUAWEI-branded tablets and the packaged accessories that are purchased from Huawei official channels, including Vmall and Huawei-authorized retail stores. For products purchased from any other platform or organization, please contact the seller for after-sales warranty services.

1.2 Terms in this document

Term	Description
Accessory	Replaceable object, without which the main product can function normally, such as chargers, data cables etc.
Part	Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.)
Main product	A product that incorporates all parts (smartphone, tablet, laptop, etc.)
Product	A product that incorporates all parts and accessories.

2 Nationwide warranty service for tablets

Huawei provides nationwide warranty services for HUAWEI-branded tablets. Customers can access warranty repair services for eligible products at any HUAWEI service center in Philippines.

2.1 Warranty period

Category	Sub-category	Product	Warranty Period
Main product (excluding battery)	-	-	12 months
Batteries	Built-in batteries	-	12 months
Packaged accessories	Keyboard	-	12 months
	M-Pencil	-	12 months
	Cables	USB data cables Adapter cables	6 months
	Power adapters	-	6 months
	Wired headsets	-	3 months
	Protector (cover, film)	-	Not covered by warranty
	Eject pins	-	Not covered by warranty

Please visit Warranty Period & Support Service Query to view the warranty period of your product.

2.2 Proof of Warranty

To access warranty services at a Huawei customer service center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including invoice copy) will prevail.

Proof Type	Description
Electronic Warranty Card (E-Warranty Card)	The E-Warranty Card is the preferred warranty verification material. Please go to My HUAWEI App > Me > Warranty to access your E-Warranty Card. E-Warranty Card is only available for Huawei: smartphones: manufactured & delivered running EMUI 9.0 or later version; tablets(cellular version): manufactured & delivered running EMUI 9.0 or later version; tablets(Wi-Fi version): manufactured & delivered running EMUI 9.2 or a later version. The date displayed on the E-Warranty Card is the start date of the warranty period. To access warranty services, simply show this card at a Huawei service center.
Invoice (including invoice copy)	A paper invoice and invoice copy can be used to verify warranty status, if you are unable to provide an E-Warranty card. Huawei customer service center will need to verify the invoice validity, before warranty services can be provided.
SN	The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any of the above materials. The warranty period will start 90 days after the date of manufacture indicated by the product SN.

Proof Type

Description

Electronic Warranty Card

(E-Warranty Card)

The E-Warranty Card is the preferred warranty verification material.
Please go to My HUAWEI App > Me > Warranty to access your E-Warranty Card.
- E-Warranty Card is only available for Huawei:
  - smartphones: manufactured & delivered running EMUI 9.0 or later version;
  - tablets(cellular version): manufactured & delivered running EMUI 9.0 or later version;
  - tablets(Wi-Fi version): manufactured & delivered running EMUI 9.2 or a later version.
- The date displayed on the E-Warranty Card is the start date of the warranty period. To access warranty services, simply show this card at a Huawei service center.

Invoice (including invoice copy)

A paper invoice and invoice copy can be used to verify warranty status, if you are unable to provide an E-Warranty card.
Huawei customer service center will need to verify the invoice validity, before warranty services can be provided.

The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any of the above materials.
The warranty period will start 90 days after the date of manufacture indicated by the product SN.

The product warranty period will start from the date that the Proof of Purchase (invoice, E-Warranty Card, or warranty card) is issued.

Please refer to this link to check your product SN if it is necessary.

2.3 Warranty policy

Services	Description
Return due to Non-User-Related Faulty Performance	If you need to return a product due to non-user-related faulty performance, and do so within 7 days of purchase, the distributor should provide free return service (based on the invoice price). If you purchased your product online, and need to have it returned due to non-user-related faulty performance, you can do so within 7 days on Shopee/ 15 days on Lazada of the date of receipt. The e-commerce platform that you used to purchase the product will replace the product, in accordance with its own terms and conditions.
Replacement due to Non-User-Related Faulty Performance	If you need to have your product replaced due to non-user-related faulty performance, the distributor should replace your faulty product with an identical model, after you have provided a detection report issued by a Huawei customer service center. A new warranty period will start once you have received the replacement product. If you purchased your product online, and need to have it replaced due to non-user-related faulty performance, you can do so within 7 days on Shopee/ 15 days on Lazada of the date of receipt. The e-commerce platform that you used to purchase the product will replace the product, in accordance with its own terms and conditions.
In-Warranty Repair	Within the warranty period, Huawei customer service centers will provide warranty-covered repair service for products with faulty performance, as stipulated by national laws and regulations. Within the warranty period, repairable accessories with non-user-related faulty performance will be repaired free-of-charge; accessories that can't be repaired will be replaced free-of-charge. Huawei will continue to provide any necessary replacement parts and accessories for 3 months following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-Warranty Repair	Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service: Warranty period has expired Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair. Paid out-of-warranty replacement (repurchase) will be provided for accessories that can't be repaired.

2.4 Out-of-Warranty scope

In-Warranty services will be denied to products:

Have been damaged in transit in the process of being returned, replaced, or repaired (by mail).
Have been reworked, disassembled, or repaired without authorization.
Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair quality assurance

For the warranty-covered replacement product, a new warranty period will start once you have received it.
The warranty-covered replacement parts/accessories are granted a limited 90-day warranty or the remaining period of the product warranty (whichever is longer).
The replacement parts/accessories of out-of-warranty repairs are granted a limited 90-day warranty.
Huawei Authorized Service Center (ASC) staff are qualified to explain the scope and principles of this limited warranty period.

4 Return/Replacement/Repair guide

It is recommended that you confirm the following information before applying for return/replacement/repair:

Service type	The main product and accessories are included	The packaging box is intact	The invoice hasn't been altered	Giveaway, bundled, and/or gift (if applicable) are included
Return	√	√	√	√
Replacement	√	√	√	√
Repair	√	-	√	-

Please obtain a diagnostic report from a nearby Huawei Authorized Service Center, in order to have the product replaced/returned.
Diagnostic reports are only issued for hardware-related issues.
If you have purchased the product from a brick-and-mortar retail store, please obtain a diagnostic report from the store of purchase before applying for return/replacement.
If you have purchased the product online, please apply for return/replacement, in accordance with the policies of the relevant e-store/e-commerce platform.
Please back up and delete your personal data before returning/replacing/repairing the device. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that the user has failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
You can choose to have your device repaired onsite or by mail.
If the product is determined to be out-of-warranty, the Huawei Authorized Service Center can only offer paid out-of-warranty repair along with the diagnostic report.
To find a nearby Huawei Authorized Service Center, please visit: https://consumer.huawei.com/ph/support/service-center/.

5 Other statements

The information in this warranty policy only applies to Huawei consumer devices sold in Philippines.
Only product models released in Philippines, (subject to notice on the Huawei official website) are eligible for the warranty services outlined in this document.
Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.

6 Contact us

Huawei Customer Service Hotline:
From Monday to Friday 9:00 to 18:00 | English

0923-0990468

1800-1853-5353 (Pldt/Smart/Sun Toll-Free)

1800-8739-5227 (Globe Toll-Free)
Huawei official website: https://consumer.huawei.com/ph/
To access warranty services, please bring your product and proof of purchase to an Authorized Huawei Service Center. The list of service center locations can be found here: https://consumer.huawei.com/ph/support/service-center/.

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