Extra Savings on repair costs

HUAWEI Care

Extra Savings
on repair costs

Genuine
spare part

Manufacture
warranty remain

Purchase Now
Participating Models
HUAWEI Care-Extended Warranty
HUAWEI Care - Extended Warranty is a prolonged one-year warranty in addition to the standard device warranty. During the valid period of the warranty, device defects caused by non-human factors can be fixed by HUAWEI Authorized Service Centers without any fees related to diagnosis, spare parts or labor.

  • Extra Savings on Repair Costs

    No longer worry about paying high out-of-warranty repair fees.

  • Genuine Spare Part

    100% original spare parts,safe and reliable,manufacturer warranty.

  • Manufacture Warranty Remain

    Original warranty remains after warranty repair, subject to terms and condition.

Model and Price

  • For Phone

  • For PC

  • For Tablet

  • For Wearable

How to Purchase

  • Purchase together with your new device

  • Repurchase at a HUAWEI Authorized Service Center

Purchase together with new device at a participating HUAWEI Experience Store. Ask your friendly store representative for details. Click Here for the list of HUAWEI Experience Store near you.

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

0923-0990468
1800-1853-5353
1800-8739-5227

Or you can submit a claim request by visiting one of our
HUAWEI Customer Service Centers.

Find Your Nearest HUAWEI Customer Service Center
Query Your HUAWEI Care Status
Make an Appointment Now

Frequently Asked Questions

  • About
    HUAWEI Care
  • HUAWEI Care -
    Extended Warranty
  • Q1: What is HUAWEI Care?
    A: HUAWEI Care is a protection plan for HUAWEI devices purchased from HUAWEI. It consists of a service product: Extended Warranty.
  • Q2: Can I claim in other countries?
    A: Customer shall claim in HUAWEI Authorized Service Centers in local country only.
  • Q3: Can I purchase multiple times?
    A: One device is only entitled for 1 time purchase of Extended Warranty.
  • Q4: How to claim HUAWEI Care ?
    A: Please bring over your faulty device and proof of purchase (HUAWEI Care purchase receipt) to the nearest HUAWEI Customer Service Center, our service center staffs will assist you.
  • Q5: What documents needed for the claim of HUAWEI Care?
    A: Customer must present the purchase receipt of HUAWEI Care to validate the eligibility. Please keep the receipt properly.
  • Q6: What are the differences between HUAWEI Care and the unofficial protection plan?
    A: HUAWEI Care: Customer can check the warranty status in HUAWEI official website and replace spare parts at any HUAWEI Customer Service Center without affecting the original warranty.
    Unofficial protection plan: Unable to check the repair status through HUAWEI official website and also ineligible for original warranty.
  • Q1: What is HUAWEI Care – Extended Warranty?
    A: For "HUAWEI Care – Extended Warranty", HUAWEI will provide an additional twelve (12) months extended warranty to the standard warranty of product purchased.
    Terms for the extended warranty will be same as the terms as the original warranty statement stated in https://consumer.huawei.com/ph/support/warranty-policy/
  • Q2: How long does it cover under HUAWEI Care – Extended Warranty?
    A: 1 year from the end date of product's standard warranty.
  • Q3: What does it cover under HUAWEI Care – Extended Warranty?
    A: Standard HUAWEI Warranty policy remained and applied to the Extended Warranty Plan. Accessories provided with the handset like power adapter, battery, headphones and any other accessories supplied in the box are not covered.
    Customer is advised to check HUAWEI official website relating to the warranty statement from time to time and stay informed for any changes on the terms and conditions of the warranty.
Click to view terms and conditions of HUAWEI Care