HUAWEI Care Extended Warranty, Additional Protection for Your Device.
HUAWEI Care extends the warranty of your new HUAWEI device for 1 year after the expiration of the standard warranty period.
* The terms for maintenance services during Extended Warranty will be the same as the terms of HUAWEI standard
warranty available at
* Extended Warranty can only be purchased once per device.
Free diagnosis, spare parts and repair labour fee for non-human induced damage, subject to terms and conditions.
* One device is entitled for one time purchase of extended warranty only.
* To avail of the 20% discount on HUAWEI care please visit any of the service center branches listed below
- Participating Service Centers
- Customer Service Center Ilocos
- Customer Service Center San Lazaro
- Customer Service Center Greenhills
- Customer Service Center Iloilo
- Customer Service Center CDO
- HUAWEI Authorized Service Center Davao City - Gmall
- HUAWEI Authorized Service Center Taguig City - Venice
- HUAWEI Authorized Service Center Quezon City - SM North Edsa
- HUAWEI Authorized Service Center Mandaluyong City - Podium
- HUAWEI Authorized Service Center Las Pinas City - SM Southmall
- HUAWEI Authorized Service Center Cebu City - Escario
- HUAWEI Authorized Service Center Cavite City - SM Rosario
Query & Claims
Get in touch with us by calling HUAWEI Service Hotline:
Or you can submit a claim request by visiting one of our
HUAWEI Customer Service Centers.
Frequently Asked Questions
HUAWEI Care -
1. Q: What is HUAWEI Care?A: HUAWEI Care is a range of protection plans for HUAWEI devices purchased from HUAWEI. It consists of a service product: Extended Warranty.
2. Q: Can I claim in other countries?A: Customer shall claim in HUAWEI Authorized Service Centers in local country only.
3. Q: Can I purchase multiple times?A: One device is only entitled for 1 time purchase of Extended Warranty service product.
4. Q: How to claim HUAWEI Care ?A: Please bring over your faulty device and proof of purchase (HUAWEI Care purchase receipt) to the nearest HUAWEI Customer Service Center, our service center staffs will assist you.
5. Q: What documents needed for the claim of HUAWEI Care?A: Customer must present the purchase receipt of HUAWEI Care to validate the eligibility. Please keep the receipt properly.
6. Q: What are the differences between HUAWEI Care and the unofficial protection plan?A: HUAWEI Care: Customer can check the warranty status in HUAWEI official website and repair/replace genuine screen or spare parts at any HUAWEI Customer Service Center without affecting the original warranty.
Unofficial protection plan: Unable to check the repair status through HUAWEI official website and also ineligible for original warranty.
1. Q: What is HUAWEI Care – Extended Warranty?A: For "HUAWEI Care – Extended Warranty", HUAWEI will provide an additional twelve (12) months extended warranty to the standard warranty of product purchased.
Terms for the extended warranty will be same as the terms as the original warranty statement stated in https://consumer.huawei.com/ph/support/warranty-policy/
2. Q: How long does it cover under HUAWEI Care – Extended Warranty?A: 1 year from the end date of product's standard warranty.
3. Q: What does it cover under HUAWEI Care – Extended Warranty?A: Standard HUAWEI Warranty policy remained and applied to the Extended Warranty Plan. Accessories provided with the handset like power adapter, battery, headphones and any other accessories supplied in the box are not covered.
Customer is advised to check HUAWEI official website relating to the warranty statement from time to time and stay informed for any changes on the terms and conditions of the warranty.
Terms and Conditions
HUAWEI Care ("HUAWEI Care Campaign") is organized by HUAWEI Technologies (Philippines) ("HUAWEI"). This HUAWEI Care Campaign for Better Together will run from 1st Jan 2022 to May 15 2022 with carnival. HUAWEI shall reserve the right to shorten or extend the HUAWEI Care Campaign Period at its sole discretion without prior notice.
Customer who purchased an Eligible Product from a participating HUAWEI Experience Store (HES) or HUAWEI Store Online (https://consumer.huawei.com/ph/) within the Campaign Period is eligible to purchase the (1) Year Extended Warranty Service Product ("One (1) Year Extended Warranty").
Customer may still purchase the One (1) Year Extended Warranty within ten (10) months from the date of purchase of the Eligible Product at a participating HUAWEI Customer Service Center. Customer must however produce the original proof of purchase of the Eligible Product when purchasing the One (1) Year Extended Warranty. HUAWEI Customer Service Center will verify the original proof of purchase and determine whether the HUAWEI device is eligible to purchase the One (1) Year Extended Warranty.
By purchasing of One (1) Year Extended Warranty for the Eligible Product, HUAWEI will provide an additional twelve (12) months extended warranty to the standard warranty of the Eligible Product purchased. The terms applicable for the twelve (12) months extended warranty will be the same as the terms as the original warranty statement as stated in . https://consumer.huawei.com/ph/support/warranty-policy/.
Customer is advised to check HUAWEI Official Support website relating to the warranty statement from time to time and stay informed for any changes on the terms and conditions of the warranty.
Details of the participating HUAWEI Authorized Customer Service Center are as follows:
The Eligible Product and the respective recommended retail price (PHP) (inclusive of Sales and Services Tax) of One (1) Year Extended Warranty are as follows:
Customer agrees and provides consent to HUAWEI to the use of any Personal Data as provided by the Customer for the purpose of participation in this HUAWEI Care Campaign in line with the Personal Data Protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by HUAWEI for lawful purpose directly related to the running of this HUAWEI Care Campaign including but not limited to the purposes of promotional events, advertising, marketing and any administrative matters to facilitate the management and organizing of this HUAWEI Care Campaign.
By participating in the HUAWEI Care Campaign, Customer agree to be bound by this Terms and Conditions and HUAWEI's decisions are final and binding. No correspondence or appeals will be entertained. HUAWEI reserves the right to the final and ultimate interpretation of this HUAWEI Care Campaign.
HUAWEI reserve the rights to add, modify and/or cancel the terms and conditions herein at any time without further notice.
Customer agrees to discharge and release HUAWEI and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfilment agencies, from any liabilities and claims (including from breach of contract, tort, negligence or any other cause of actions at law or equity) arising out of or in any way connected to this HUAWEI Care Campaign or to the Customer's entry in this HUAWEI Care Campaign.
This HUAWEI Care Campaign and the terms and conditions herein shall be governed by the laws of Philippines.
|Type of Device||Product Model||Price|
|Handset||HUAWEI nova 9||1599|
|HUAWEI nova 8i||799|
|HUAWEI nova 8||1599|
|HUAWEI nova 7||1599|
|HUAWEI nova 7i||799|
|HUAWEI nova 7 SE||1599|
|wearables||HUAWEI WATCH FIT||249|
|HUAWEI WATCH GT 2 Pro||799|
|HUAWEI Matepad T 8 LTE||599|
|HUAWEI Matepad T 10 WiFi|
|HUAWEI Matepad T 10 LTE|
|HUAWEI Matepad T 10S LTE|
|HUAWEI MatePad 10.4 inches WiFi||1399|
|HUAWEI MatePad 10.4 inches LTE|
|HUAWEI MatePad 11 WiFi|
|HUAWEI MatePad Pro LTE||2599|
|HUAWEI MatePad Pro WiFi|
|HUAWEI Matepad Pro 12 WiFi|
|PC||HUAWEI MateBook 14 2020 i5||4599|
|HUAWEI MateBook 13 2019 i5|
|HUAWEI MateBook 13 2019 i7|
|HUAWEI MateBook X Pro i5|
|HUAWEI MateBook D 15 2021 i5||3699|
|HUAWEI MateBook 14 2020 R5|
|HUAWEI MateBook D 14 2019 R7||2999|
|HUAWEI MateBook D 15 2019 R7|
|HUAWEI MateBook D 14 2021 i5|
|HUAWEI MateBook D 14 2019 R5||2499|
|HUAWEI MateBook D 15 2020 R5|
|HUAWEI MateBook D 15 2019 R5|
|HUAWEI MateBook D 15 2021 i3|