HUAWEI Care
Extra Saving
on repair cost
Genuine
spare part
Manufacture
warranty remain
Purchase Now
Participating Models
HUAWEI Care-
Extended Warranty
HUAWEI Care-
Screen Protection
HUAWEI Care-Extended Warranty
HUAWEI Care - Extended Warranty is a prolonged one-year warranty in addition to the standard device warranty. During the valid period of the warranty, device defects caused by non-human factors can be fixed by HUAWEI Authorized Service Centers without any fees related to diagnosis, spare parts or labor.

  • Extra Saving on Repair Cost

    No longer worry about paying high out-of-warranty repair fees.

  • Genuine Spare Part

    100% original spare parts,safe and reliable,manufacturer warranty.

  • Manufacture Warranty Remain

    Original warranty remains after warranty repair, subject to terms and condition.

Model and Price
How to Purchase?
Participating Service Center
  • Participating Service Centers
  • Customer Service Center Ilocos
  • Customer Service Center San Lazaro
  • Customer Service Center Greenhills
  • Customer Service Center Iloilo
  • Customer Service Center CDO
  • HUAWEI Authorized Service Center Davao City - Gmall
  • HUAWEI Authorized Service Center Taguig City - Venice
  • HUAWEI Authorized Service Center Quezon City - SM North Edsa
  • HUAWEI Authorized Service Center Mandaluyong City - Podium
  • HUAWEI Authorized Service Center Las Pinas City - SM Southmall
  • HUAWEI Authorized Service Center Cebu City - Escario
  • HUAWEI Authorized Service Center Cavite City - SM Rosario
  • HUAWEI Authorized Service Center Batangas City - SM Batangas
Bring your device with proof of purchase to the selected HUAWEI Customer Service Center, for verification and purchase the warranty service product.

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

0923-0990468
1800-1853-5353
1800-8739-5227

Or you can submit a claim request by visiting one of our
HUAWEI Customer Service Centers.

Find Your Nearest HUAWEI Customer Service Center
Query Your HUAWEI Care Status
Make an Appointment Now

Frequently Asked Questions

  • About
    HUAWEI Care
  • HUAWEI Care -
    Extended Warranty
  • HUAWEI Care -
    Screen Protection
  • 1.  Q: What is HUAWEI Care?
    A: HUAWEI Care is a range of protection plans for HUAWEI devices purchased from HUAWEI. It consists of service products: Extended Warranty and Screen Protection
  • 2. Q: Can I claim in other countries?
    A: Customer shall claim in HUAWEI Authorized Service Centers in local country only.
  • 3. Q: Can I purchase multiple times?
    A: One device is only entitled for 1 time purchase of Extended Warranty and Screen Protection
  • 4. Q: How to claim HUAWEI Care ?
    A: Please bring over your faulty device and proof of purchase (HUAWEI Care purchase receipt) to the nearest HUAWEI Customer Service Center, our service center staffs will assist you.
  • 5. Q: What documents needed for the claim of HUAWEI Care?
    A: Customer must present the purchase receipt of HUAWEI Care to validate the eligibility. Please keep the receipt properly.
  • 6. Q: What are the differences between HUAWEI Care and the unofficial protection plan?
    A: HUAWEI Care: Customer can check the warranty status in HUAWEI official website and repair/replace genuine screen or spare parts at any HUAWEI Customer Service Center without affecting the original warranty.
    Unofficial protection plan: Unable to check the repair status through HUAWEI official website and also ineligible for original warranty.
  • 1. Q: What is HUAWEI Care – Extended Warranty?
    A: For "HUAWEI Care – Extended Warranty", HUAWEI will provide an additional twelve (12) months extended warranty to the standard warranty of product purchased.
    Terms for the extended warranty will be same as the terms as the original warranty statement stated in https://consumer.huawei.com/ph/support/warranty-policy/
  • 2. Q: How long does it cover under HUAWEI Care – Extended Warranty?
    A: 1 year from the end date of product's standard warranty.
  • 3. Q: What does it cover under HUAWEI Care – Extended Warranty?
    A: Standard HUAWEI Warranty policy remained and applied to the Extended Warranty Plan. Accessories provided with the handset like power adapter, battery, headphones and any other accessories supplied in the box are not covered.
    Customer is advised to check HUAWEI official website relating to the warranty statement from time to time and stay informed for any changes on the terms and conditions of the warranty.
  • 1. Q: What is HUAWEI Care – Screen Protection?
    A: For "HUAWEI Care – Screen Protection", HUAWEI will cover 1 time screen damage within twelve (12) months from the date of purchase and only pay PHP450 for labor.
  • 2. Q: How long does it cover under HUAWEI Care – Screen Protection?
    A: Within twelve (12) months starting from the date of purchase.
  • 3. Q: What does it cover under HUAWEI Care – Screen Protection?
    A: Screen that is broken due to accidental damage will be covered by the Screen Protection. Accessories provided with the handset like power adapter, battery, headphones and any other accessories supplied in the box are not covered.Customer is advised to check HUAWEI official website relating to the warranty statement from time to time and stay informed for any changes on the terms and conditions of the warranty.
Click to view terms and conditions of HUAWEI Care