Question 1

1. Can I use HUAWEI FreeArc for workout?

Accepted Answer

Yes, HUAWEI FreeArc is ideal for workout sessions. The earbuds are engineered to stay fixed on your ears and a breathable and comfortable listening experience during workouts, thanks to a 140° optimal triangle and skin-friendly liquid silicone. Besides, HUAWEI FreeArc is Huawei's first pair of IP57 water resistant earbuds.

Question 2

2. Are HUAWEI FreeArc water and sweat resistant?

Accepted Answer

HUAWEI FreeArc is Huawei's first pair of IP57 water resistant earbuds.

Question 3

3. How long can the HUAWEI FreeArc be used once fully charged?

Accepted Answer

HUAWEI FreeArc earbuds provide up to 7 hours of listening on a single full charge. The charging case extends the earbuds to 28 hours of listening. The actual battery life depends on the volume, sound source, environmental interference，product features, use habits, and other factors.

Question 4

4. Does the HUAWEI FreeArc support fast charging?

Accepted Answer

With 10-minute charge, you can enjoy 3 hours of audio playback.

Question 5

5. How to pair the HUAWEI FreeArc earbuds with my phone, tablet, and PC?

Accepted Answer

When connecting your HUAWEI FreeArc to your devices,  press and hold the Function button for more than 2 seconds until the indicator on the charging case flashes white, which indicates that the earbuds have entered Pairing mode, On your phone/tablet, go to Settings > Bluetooth and touch the name of the earbuds in the device list to pair with the earbuds. Freearc will automatically reconnect each subsequent time that you open the case.
Regardless of whether you're using iOS, Android, or Windows devices, connect to two of these devices at the same time and switch audio between them automatically. When the earbuds are connected to EMUI devices, you can switch audio between more than two devices.

Question 6

6. How to control my HUAWEI FreeArc?

Accepted Answer

Touch Controls:
Swipe：Swipe forwards/backwards: Raise/Lower volume
Double-tap: Play/Pause audio; Answer/End a call
Triple-tap: Skip to the next track
Press & hold: Reject a call
Touch controls can be customised in the AI Life app. Actual features may vary.

Question 7

7. What's in the box？

Accepted Answer

HUAWEI FreeArc Earbuds x 1 Pair (Left and Right), HUAWEI FreeArc Charging Case x 1, Quick Start Guide (Include Safety Information) x 1, Warranty Card x1. 
*The product does not come with a USB-C charging cable and adapter.

Question 8

8. Can you use single HUAWEI FreeArc at the time?

Accepted Answer

If you want even more awareness of your surroundings, you can also wear just one earbud at a time. HUAWEI FreeArc supports single earbud use with both the right and left earbud.

Question 9

9. Is the HUAWEI FreeArc compatible with iOS and other non-Huawei devices?

Accepted Answer

Yes, HUAWEI FreeArc is compatible with iOS, Android, or Windows devices.

Question 10

10. What scenarios are HUAWEI FreeArc suitable for?

Accepted Answer

With open-ear design, HUAWEI FreeArc provides comfort, a secure fit, and awareness of surroundings. You can listen to music, or take calls without losing awareness of your surroundings.  It is Ideal for running, cycling, gym workouts, commuting, business trips, office work and relaxing at home.

Question 11

11. What are the key features of the HUAWEI FreeArc open-ear hook headphone?

Accepted Answer

The HUAWEI FreeArc open-ear headphone combines innovative design and advanced audio technology for a premium listening experience. Featuring a C-bridge design and a 140°golden triangle structure, it ensures a secure and stable fit, even during intense exercise. The 0.7mm ultra-soft titanium wire adapts to various ear shapes, providing a comfortable and personalized fit with minimal pressure. For sound quality, the headphone features open-ear listening, a 1712mm high-sensitivity dynamic unit, and a bass enhancement algorithm, delivering powerful bass and private audio immersion.

Question 12

12.  How does the AI-enhanced call feature work on the HUAWEI FreeArc headphone?

Accepted Answer

The HUAWEI FreeArc headphone delivers exceptional call quality by leveraging advanced artificial intelligence. It intelligently filters out background noise and enhances your voice, ensuring crystal-clear communication even in noisy environments. Whether you're in a busy street, a crowded café, or on the go, this feature adapts to your surroundings for professional-sounding calls. Additionally, the headphone supports dual-device connection, allowing you to seamlessly switch between two devices, such as your phone and laptop, without missing a beat. Together, these features provide a smooth, uninterrupted, and high-quality calling experience, perfect for both work and leisure.

Question 13

13. Does HUAWEI have a newsletter that we can sign up to receive more information on this and other HUAWEI products and news?

Accepted Answer

Yes, Huawei does have a HUAWEI Newsletter. Sign-up now to the HUAWEI Newsletter to win HUAWEI products and stay up to date on everything happening at HUAWEI, including new HUAWEI product releases, upcoming HUAWEI Community competitions and so much more!

Question 14

14. Where can we find offers on more HUAWEI Products?

Accepted Answer

To find out about great offers on HUAWEI products including new HUAWEI product launches, promotion festival, check out our HUAWEI Store Offer page here.

Question 15

15. What is the Return Policy on the HUAWEI FreeArc?

Accepted Answer

Please see our HUAWEI return policy for all HUAWEI products: https://consumer.huawei.com/uk/shop/return-policy/

Question 16

16. What is the Delivery Policy on the HUAWEI FreeArc?

Accepted Answer

Please see our HUAWEI delivery policy for all HUAWEI products: https://consumer.huawei.com/uk/shop/delivery-policy/

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