An error message displays when I power on my HUAWEI phone/tablet, indicating that the device is running unofficial software
Applicable products： Tablet，Smartphone
Applicable system: EMUI 10.0.1, EMUI 10.1.1, EMUI 14.2, EMUI 5.0, EMUI 9.1.1, EMUI 5.1, EMUI 9.0.1, EMUI 8.0, EMUI 8.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, EMUI 10.0, EMUI 11.0, EMUI 10.1, HarmonyOS 3.1, HarmonyOS 4.0, HarmonyOS 4.2, Magic UI 3.0.1, Magic UI 3.1.1, Magic UI 2.0, Magic UI 2.0.1, Magic UI 3.0, Magic UI 2.1, Magic UI 2.1.1, Magic UI 3.1, HarmonyOS 2.0
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An error message displays when I power on my HUAWEI phone/tablet, indicating that the device is running unofficial software

Problem:

When the phone/tablet is powered on, an error message displays indicating that the phone/tablet is running unofficial software, and that the system has been modified by a third party. This may imply serious security risks.

Cause:

This message is displayed because a non-Huawei official system is installed on your phone/tablet. It will display every time the device is powered on, and cannot be closed. However, it only displays for about 5 seconds, and does not affect the startup.

Solution:

  • If the non-Huawei official system was installed on your own, this message will not affect your usage of the phone/tablet.
  • If you have not installed the non-Huawei official system on your phone/tablet, this message indicates that the system was installed on your phone/tablet before you purchased it. In this case, contact the retailer where you bought the device.
  • If you wish to remove this message, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.

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