Noise cancelling mode or Awareness mode is different on the left and right FreeBuds series/WATCH Buds earphones
Applicable products：
HUAWEI FreeBuds 5i，HUAWEI FreeBuds Pro，HUAWEI FreeBuds Pro 3，HUAWEI FreeBuds 3i，HUAWEI FreeBuds 4i，HUAWEI FreeBuds Pro 2，HUAWEI FreeBuds Studio，HUAWEI FreeBuds 5，HONOR Magic Earbuds，HUAWEI FreeBuds 3，HUAWEI WATCH Buds，HUAWEI FreeBuds 4
Applicable system:
Unrelated to OS version
Applicable products：
Applicable system:
These are your search results, please select one
No results found, please select again
| Noise cancelling mode or Awareness mode is different on the left and right FreeBuds series/WATCH Buds earphones |
If you feel that noise cancellation in the left and right earphones is inconsistent after you enable Noise cancelling mode or Awareness mode, perform the following steps to troubleshoot.
Replace the ear tips and adjust the wearing position
Choose a suitable size of ear tips (if applicable) and adjust their position to ensure a snug fit.
- When adjusting the position of the FreeBuds Studio earphones, make sure that the ear caps provide a snug fit.
- You can use the AI Life app to adjust the noise cancellation on your FreeBuds 3 to an optimal level. For details, see How to enable or disable the active noise cancellation feature.
Check the sound openings of the earphones
Check the sound holes, air vents, and microphone holes on your earphones and remove any foreign objects.
Restore the earphones to their factory settings
- FreeBuds series earphones: Press and hold the Function button for 10 seconds or longer until the indicator flashes to restore the earphones to their factory settings. Then pair the earphones once again.
- WATCH Buds earphones: On your watch, go to to restore the earphones to their factory settings. Then pair the earphones once again.
If the issue persists, take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.
Thanks for your feedback.