The AI Life app fails to find the FreeBuds or FreeLace earphones
Applicable products：
HUAWEI FreeBuds 5i，HUAWEI FreeBuds Pro 3，HUAWEI FreeBuds 3i，HUAWEI FreeBuds 4i，HUAWEI FreeBuds Pro 2，HUAWEI FreeBuds SE 2，HUAWEI FreeBuds 4E，HUAWEI FreeBuds 5，HUAWEI FreeLace Pro 2，HUAWEI FreeBuds 3 Wired Charging Case，HUAWEI FreeBuds 3，HUAWEI FreeBuds 4，HUAWEI FreeBuds Pro，HUAWEI FreeLace Pro，HUAWEI FreeLace Lite，HUAWEI FreeBuds Studio，HUAWEI FreeClip，HONOR Magic Earbuds，HUAWEI FreeBuds Lipstick
Applicable system:
Unrelated to OS version
Applicable products：
Applicable system:
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| The AI Life app fails to find the FreeBuds or FreeLace earphones |
Pair the earphones with Bluetooth devices like a phone, tablet, PC, or in-car device by referring to Pair the HUAWEI FreeBuds and FreeLace earphones. If the AI Life app cannot detect the earphones' name, or you cannot manually add the earphones, perform the following steps.
- Update the AI Life app to the latest version and update the earphones to the latest version using a phone/tablet running EMUI or HarmonyOS 2.0 or later. For details, refer to Firmware and software update guide for the HUAWEI FreeBuds and FreeLace series earphones.
- Currently, only the FreeClip、FreeBuds Pro 3,FreeBuds 5,FreeBuds Pro 2,FreeBuds 5i, FreeBuds Lipstick, FreeBuds Pro, FreeBuds Studio, FreeBuds 4i and FreeBuds 4 support connecting to the AI Life app on iOS devices.
- Before you can configure the FreeBuds 4i in the AI Life app on iOS devices, update the app to the latest version, and then update the earphones firmware to version 1.0.0.176 or later using an Android phone or tablet.
- Press and hold the Function button for at least 10 seconds until the indicator flashes to restore the earphones to their factory settings. Then follow the earphones pairing instructions to pair the earphones in the device's system Bluetooth settings. If you are using an Android phone, an earphones card will be added to the AI Life app by default. If you are using an iPhone, you will need to scan for the earphones again or manually add them: Open the AI Life app, touch the + icon in the upper right corner, and select the corresponding earphones model.
Earphones are connected via Bluetooth Low Energy (BLE) in the AI Life app on iOS devices, so there may be two identical names for the earphones. This is normal, and please keep the earphones connected in both the system Bluetooth settings and the AI Life app.
If the issue persists, take your earphones and proof of purchase to an authorised Huawei Customer Service Centre for assistance.
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