Check whether the country/region selected in the system settings is in the list of countries/regions that support the service. If not, switch the service country/region to another one that supports the service.

View the service country/region:

Settings > System & updates > Language & input > Language and region > Region

Countries/regions that support the service:

Albania, Algeria, United Arab Emirates, Aruba, Oman, Azerbaijan, Egypt, Ireland, Estonia, Andorra, Angola, Antigua and Barbuda, Austria, Australia, Barbados, Bahamas, Paraguay, Bahrain, Panama, Brazil, Belarus, Bermuda, Bulgaria, North Macedonia, Belgium, Iceland, Bosnia and Herzegovina, Poland, Bolivia, Botswana, Belize, Burundi, Denmark, Germany, Dominica, Dominican Republic, Russia, Ecuador, France, Faroe Islands, French Guiana, Saint Martin (France), Vatican, the Philippines, Fiji, Finland, Cape Verde, Colombia, Costa Rica, Grenada, Georgia, Guyana, Kazakhstan, Haiti, Netherlands, Caribbean Netherlands (Bonaire, Sint Eustatius, and Saba), Sint Maarten (Netherlands), Montenegro, Honduras, Canada, Ghana, Cambodia, Czech Republic, Zimbabwe, Qatar, Cayman Islands, Kuwait, Croatia, Kenya, Latvia, Lesotho, Laos, Lebanon, Lithuania, Liechtenstein, Luxembourg, Rwanda, Romania, Malta, Malawi, Malaysia, Martinique, Mauritius, Montserrat, Peru, Myanmar, Moldova, Morocco, Monaco, Mozambique, Mexico, Namibia, South Africa, Nicaragua, Nigeria, Norway, Portugal, Sweden, Switzerland, El Salvador, Serbia, Senegal, Cyprus, Seychelles, Saudi Arabia, Saint Kitts and Nevis, Saint Lucia, San Marino, Saint Pierre and Miquelon Saint Vincent and the Grenadines, Slovakia, Slovenia, Suriname, Thailand, Tanzania, Turks and Caicos Islands, Trinidad and Tobago, Tunisia, Turkey, Guatemala, Brunei, Uganda, Ukraine, Uruguay, Spain, Greece, Hong Kong (China), Macao (China), Singapore, New Zealand, Hungary, Jamaica, Armenia, Yemen, Iraq, Italy, Indonesia, the United Kingdom, Jordan, Vietnam, Zambia, Gibraltar, Venezuela, and Chile.