The laptop is frozen and unable to enter the system when accessing the lock screen after waking up from Sleep mode
Applicable products：
HUAWEI MateBook E(2022 intel i5/8g/256g/intel® iris® xe graphics、2022 intel i5/16g/512g/intel® iris® xe graphics、2022 intel i7/16g/512g/intel® iris® xe graphics)
Applicable system:
Windows 10, Windows 11
Applicable products：
Applicable system:
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| The laptop is frozen and unable to enter the system when accessing the lock screen after waking up from Sleep mode |
Problem
The screen does not respond and remains locked when swiping on the screen or pressing any key on the keyboard to exit the lock screen.
Cause
This is a common issue with the Microsoft system.
Solution
You can press Ctrl+Alt+Del to exit the lock screen and enter the system.
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