| Images from my HUAWEI phone/tablet are missing |
Check the following storage areas on your phone
- Check whether you have downloaded or moved images into PrivateSpace/Users. The images might be saved there.
- Check whether you have logged in to a HUAWEI ID on your device and enabled Sync Gallery in Gallery. If the feature is enabled, when you log in to the same HUAWEI ID on multiple HUAWEI phones/tablets, you can delete the images/videos synced to the cloud on any device. The deletion will also be synced to other devices logged in to the same account. You can log in to the Cloud official website (cloud.huawei.com) and go to Gallery to restore the recently deleted images/videos.
Follow these steps to try to find missing images
- Check Recently deleted.
Go to to retrieve images that have accidentally been deleted in the last 30 days. These images will be permanently deleted after 30 days. Recently deleted won't be displayed if you haven't deleted anything recently.
- Disable Hide albums/Blocked albums.
- If your device has Hide albums enabled, go to Albums, touch the four-dot icon in the upper right corner, then touch Hide albums to disable this feature.
- If your device has Blocked albums enabled, go to Albums > Others, touch View blocked albums, and touch UNBLOCK beside the album.
- Check Files.
Enable Show hidden files and Show system-hidden files, select the corresponding directory based on the image source, and find and delete the .nomedia file or folder in the directory. Skip this step if .nomedia doesn't exist.
- Go to , and enable Show hidden files and Show system-hidden files.
- Photos or videos taken using Camera: Files > Browse > Phone/My tablet (Internal storage) > DCIM > Camera.
- Clear existing data from Media Storage and Gallery
Go to Settings, and search for and access Apps. Touch the four-dot icon in the upper right corner, touch Show system processes, select Media Storage and Gallery, and go to .
- Deleting Media Storage data will restore the ringtone and notification tone settings. The system will rescan images in your phone/tablet. Please wait for a while before you open Gallery again.
- Deleting Gallery and Media Storage data will not delete images from your phone/tablet, but will erase the My favourites, Highlights, and Discover albums from Gallery. The Highlights and Discover albums will be automatically generated after the device is charged for a period of time, with the screen off. The My favourites album will reappear when you add an image/video to favourites again. The customised category of the Hidden items album can be found in the Restore album.
If the issue persists
If the issue persists or you encounter any difficulties while doing this, please call the Huawei customer service hotline for assistance.