How to Check the Authenticity of HUAWEI Products

1 Introduction

1.1 Purpose of Authenticity Identification

Wondering if the HUAWEI product you just purchased is genuine? The purpose of this document is to provide you with the instruction on how to check the authenticity of Huawei products via Official Huawei Consumer Website, My HUAWEI application and online customer service.

1.2 Differences between Authentication Methods

1.3 Basic Concepts

SN: or serial number, is a unique number that records information like the date of production and the warranty status of the product. Each product has only one corresponding serial number.

2 Huawei Product Authenticity Identification Guide

Method 1: Authenticity Identification via Official Huawei Consumer Website

• How to authenticate?
  1. Visit the Official Huawei Consumer Website and click Learn more under Let's get your devices fixed.
  2. Choose your corresponding country and preferred language.

     

  3. Enter the national Official Huawei Consumer Website, find Support and click it. The following pictures take Canada as an example.

     

  4. Find Warranty Period on the page and click it.

     

  5. Enter the Device SN and Verification Code.

     

  6. Click Search to see the result of the authentication.

• Result Interpretation
  If the identification result shows the following information, the device is genuine and intended for the country you purchased.

  • Serial number
  • Expected warranty expiration date
  • Scope: device purchased country
    

    If the scope is not the country you purchased, it means that the device is not intended for this country market, but does not mean the device is not genuine.

Method 2: Authenticity Identification via My HUAWEI App

This method is only applicable for HUAWEI phones and tablets.

Method 3: Authenticity Identification via Online HUAWEI Consumer Service

You can contact HUAWEI via Hotline or Email Feedback to authenticate a device by clicking Contact Us on Official Huawei Consumer Website.