Tracks that have been downloaded from HUAWEI Music to my watch is lost when I switch to a different mode on my HUAWEI WATCH 4/5 Series

Problem

For HUAWEI WATCH 4 Series: Either of the following happens when the user is using HUAWEI Music on their watch and has just switched between Ultra-long Battery Life mode and Standard mode:

For HUAWEI WATCH 5 Series: Either of the following happens when the user is using HUAWEI Music on their watch and has just switched between Battery saver mode and Standard mode:

• The tracks that have been downloaded on the watch is lost.
• When the user visits their device details screen on the Huawei Health app and goes to Music > Manage music, no tracks can be found.

Solution

Ultra-long Battery Life mode or Battery saver mode and Standard mode are two different watch modes, and you'll need to add and download music for each mode separately. Thank you for your understanding and support.

To learn more

Enabling/Disabling Ultra-long Battery Life mode on the HUAWEI WATCH 4 Series devices