Service guide for missing or short metal/ceramic watch straps of HUAWEI watches

Applicable products: HUAWEI WATCH | ULTIMATE DESIGN Royal Gold,HUAWEI Watch
Applicable system: Unrelated to OS version
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Service guide for missing or short metal/ceramic watch straps of HUAWEI watches

Thank you for purchasing a HUAWEI watch. If your watch strap (metal strap or ceramic strap) is short or missing, see the following table to view the solution.

Strap Type

Example

Solution

Bamboo-style metal strap

For the link straps (such as the HUAWEI WATCH 3 Pro new titanium metal strap, HUAWEI WATCH GT 3 Pro ceramic strap, HUAWEI WATCH GT 3 PORSCHE DESIGN strap, HUAWEI WATCH UItimate metal strap & HUAWEI WATCH ULTIMATE DESIGN strap, HUAWEI WATCH 4 Pro titanium metal strap, HUAWEI WATCH GT 4 metal strap, and HUAWEI WATCH GT 5 Pro titanium silver strap), you can take out the links from the package and install them on your device based on your wrist circumference. If the issue persists, take your device and proof of purchase to a nearby Huawei Customer Service Center for assistance.

Bamboo-style ceramic strap

Continuously adjustable metal strap

You can directly adjust the continuously adjustable straps (such as the HUAWEI WATCH GT 3 42 mm Milanese strap) to fit your wrist circumference. Due to its integrated design, no extra metal links are provided and so it cannot be adjusted in length.

If your strap is missing, take your watch and proof of purchase to a nearby Huawei Customer Service Centre for assistance. You can click here to check the prices of spare parts in advance.

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