Postal Repair Application

Use the Support App to book the Postal Repair Service

Postal Repair Application

1. Fill in your device’s informationPlease enter the device information.
Product name:
SN/MAC:
Warranty‘s estimated expiry date:
Warranty type:
Confirm
How to find the SN/MAC number of my device?

Change device
2. Select the types of faultPlease select types of fault.

    *Please describe your fault in detail.Other descriptions

    3. Fill in your contact informationPlease select contact information.
    Incorrect Post format.
      More contacts
      Add contact
      4. Choose your Service CentrePlease select
        More
        5. Choose postage method
        I confirm that I have backed up the data of my device, taken complete photos (Front & Back) of the device prior to packing it securely. I have also removed my SIM(s) and memory card from the device (if any).
        Please confirm you have removed SIM/SD cards from your device.
        I have read and agreed with 《Huawei Service User Agreement》 and 《Privacy Notice》
        Submit

        Congratulations! You have now successfully booked the Postal Repair Service.

        Recipient address
        Please remember to:
        1. Backup your data and keep your privacy safe.
        In order to avoid data loss, please backup your data before sending your device for repair. To protect your privacy, please perform a factory reset after backing up your data.

        2. Take complete photos (Front & Back) of the device prior to packing it securely

        3. Please contact us immediately if you have not received the DPD label at the same time. If we do not receive your device within 14 calendar days, your repair request will be voided and you will need to book again.

        4. Keep an eye out for further notifications.
        We will keep you updated throughout the repair process.
        1. Backup your data and keep your privacy safe.
        In order to avoid data loss, please backup your data before sending your device for repair. To protect your privacy, please perform a factory reset after backing up your data.

        2. Take complete photos (Front & Back) of the device prior to packing it securely

        3. Please contact us immediately if you have not received the DPD label at the same time. If we do not receive your device within 14 calendar days, your repair request will be voided and you will need to book again.

        4. Keep an eye out for further notifications.
        We will keep you updated throughout the repair process.
        1. Backup your data and keep your privacy safe.
        In order to avoid data loss, please backup your data before sending your device for repair. To protect your privacy, please perform a factory reset after backing up your data.

        2. Take complete photos (Front & Back) of the device prior to packing it securely

        3. Please contact us immediately if you have not received the DPD label at the same time. If we do not receive your device within 14 calendar days, your repair request will be voided and you will need to book again.

        4. Keep an eye out for further notifications.
        We will keep you updated throughout the repair process.
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        Please note:
        External damage is not covered by Huawei warranty. Such damage found would need to be paid for first before any eligible in-warranty repairs are carried out.