1. Data backup and factory reset
In order to protect your privacy, please back up all of your personal data and perform a factory reset before sending your device for repair.How to back up data?
Remember to remove your SIM and memory cards and/or any protective cases.
If your device is a router, wearable or accessory, please go directly to the second step.
Your device arrives at our Authorised Repair Centre. Please rest assured that only genuine spare parts will be used for your repairs. You can track the status of your repair by logging into your HUAWEI ID or using your device’s Serial Number (SN).Click here to track the status of your repair