Postal Repair Application

Use the Support App to book the Postal Repair Service

Postal Repair Application

1. Fill in your device’s informationPlease enter the device information.
Product name:
SN/MAC:
Warranty‘s estimated expiry date:
Warranty type:
Confirm
How to find the SN/MAC number of my device?

Change device
2. Select the types of faultPlease select types of fault.

    *Please describe your fault in detail.Other descriptions

    3. Fill in your contact informationPlease select contact information.
    Incorrect Post format.
      More contacts
      Add contact
      4. Choose your Service CentrePlease select
        More
        5. Choose postage method
        I confirm that ：I have backed up the data of my device, taken complete photos (Front & Back) of the device prior to packing it securely. I have also accessories (ex. Bluetooth Receivers, SIM card , protection case and etc.)
        Please confirm you have removed SIM/SD cards from your device.
        I agree to participate in the satisfaction survey as a service experience officer to help improve customer service experience.
        I have read and agreed with 《Huawei Service User Agreement》 , 《Privacy Notice》 and 《Postal Repair Introduction》
        Submit

        Congratulations! You have now successfully booked the Postal Repair Service.

        Recipient address
        Kindly reminder
        1、It may take up to 14 working days. The duration may be prolonged in special cases, such as waiting for spare parts, holidays, delivery delay due to bad weather, failure to reach the end-user and more.

        2、Please back up the data according to your device type before sending you device :

        * Smartphones/Tablets : Back up the data → disable the search function→ log out the account → Power off→ Remove accessories (ex. SIM/SD card, protection case and etc.)

        *Laptops/Desktops: Back up the data → Clear the data → Power off → Remove accessories (ex. Bluetooth Receivers, cables and etc.)

        *Monitors: Remove accessories (ex. Cables and etc.)

        *Watches/Bands: Delete password → Power off; Remove SIM card if there's any.

        *Earphones: Put the two earphones in the charging case and send them for repair together.

        *Routers/Mobile Wi-fi device: Remove SIM card in Mobile wi-fi device.

        Please note that a factory data reset will be carried out on your device and Huawei will be unable to retain any data which you leave on the device when you send it.

        *Please keep the accessories by yourself after removed
        1、It may take up to 14 working days. The duration may be prolonged in special cases, such as waiting for spare parts, holidays, delivery delay due to bad weather, failure to reach the end-user and more.

        2、Please back up the data according to your device type before sending you device :

        * Smartphones/Tablets : Back up the data → disable the search function→ log out the account → Power off→ Remove accessories (ex. SIM/SD card, protection case and etc.)

        *Laptops/Desktops: Back up the data → Clear the data → Power off → Remove accessories (ex. Bluetooth Receivers, cables and etc.)

        *Monitors: Remove accessories (ex. Cables and etc.)

        *Watches/Bands: Delete password → Power off; Remove SIM card if there's any.

        *Earphones: Put the two earphones in the charging case and send them for repair together.

        *Routers/Mobile Wi-fi device: Remove SIM card in Mobile wi-fi device.

        Please note that a factory data reset will be carried out on your device and Huawei will be unable to retain any data which you leave on the device when you send it.

        *Please keep the accessories by yourself after removed
        1、It may take up to 14 working days. The duration may be prolonged in special cases, such as waiting for spare parts, holidays, delivery delay due to bad weather, failure to reach the end-user and more.

        2、Please back up the data according to your device type before sending you device :

        * Smartphones/Tablets : Back up the data → disable the search function→ log out the account → Power off→ Remove accessories (ex. SIM/SD card, protection case and etc.)

        *Laptops/Desktops: Back up the data → Clear the data → Power off → Remove accessories (ex. Bluetooth Receivers, cables and etc.)

        *Monitors: Remove accessories (ex. Cables and etc.)

        *Watches/Bands: Delete password → Power off; Remove SIM card if there's any.

        *Earphones: Put the two earphones in the charging case and send them for repair together.

        *Routers/Mobile Wi-fi device: Remove SIM card in Mobile wi-fi device.

        Please note that a factory data reset will be carried out on your device and Huawei will be unable to retain any data which you leave on the device when you send it.

        *Please keep the accessories by yourself after removed
        loading

        Please note:
        External damage is not covered by Huawei warranty. Such damage found would need to be paid for first before any eligible in-warranty repairs are carried out.