Use the Support App to book the Postal Repair Service

Postal Repair Service Application

1. Fill in your device’s informationPlease enter the device information.
Product name:
SN/MAC:
Warranty‘s estimated expiry date:
Warranty type:
How to find the SN/MAC number of my device?

For more assistance, please call customer service hotline at +44-800 088 6700.

2. Select the types of faultPlease select types of fault.

    Other descriptions

    3. Fill in your contact informationPlease select contact information.
    4. Choose your Service CentrePlease select
    5. Choose postage methodPlease select
    • On-site Pick-up Our logistics courier DHL will pick-up your device at the given address on the next working day. Please note you will receive a shipping label by email which you will be required to print off and stick onto your package.
    • Drop-off service Find your nearest DHL Access Point to handover your device. Please note that you will receive a shipping label by email which you will be required to present either digitally or physically at the DHL Access Point.

    Please note you will receive a shipping label by email which you will be required to print off and stick onto your package.

    I confirm that I have removed my SIM and SD cards from the device. (If your device does not support SIM or SD cards, please select this option as default, thank you).
    Please confirm you have removed SIM/SD cards from your device.
    I would like to participate in the customer satisfaction survey
    I have read and agreed with Huawei Service User Agreement and Privacy Notice
    Submit

    Congratulations! You have now successfully booked the Postal Repair Service.

    Please wait for DHL courier to pick-up your device at given address in next working day.

    Recipient address
    Please remember to:
  • 1. Data Backup and Deletion
    Please back up your data before repair. Datat back up will not be performed during repair If there is any personal data, please delete it after backup.
  • 2. Send device
    Please wait for DHL courier to pick-up your device at given address in next working day.
  • 3. Repair fees
    For out-of-warranty repair, quotation will be offered after detection.
  • Congratulations! You have now successfully booked the Postal Repair Service.

    Please note you will receive two emails with a booking confirmation and a shipping label with further instructions.

    Recipient address
    Please remember to:
    • 1. Backup your data and keep your privacy safe
      In order to avoid data loss, please backup your data before sending your device for repair. To protect your privacy, please enable the Maintenance mode in the Support App or perform a factory reset after backing up your data.
    • 2. Pack your device safely and send it at your earliest convenience
      If we do not receive your device within 20 calendar days, your repair reference will no longer be valid, and you will need to book again.
    • 3. Keep an eye out for further notifications
      We will email you more updates throughout the process of this repair.
    loading