What should I do when an app cannot be downloaded or installed using AppGallery, and the progress bar displays 0?
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} .note>p{ /* padding: 0px 0px 3px;*/ padding-left: 28px; } li .note>span { margin-left: 0px; } .note ol { margin-left: 40px; } .note ul { margin-left: 40px; } .notetitle, .notelisttitle, .dlterm { font-weight: 700; } .uicontrol { font-weight: bolder; } h2 .uicontrol{ margin-top: 15px; margin-bottom: 5px; font-weight:bold; font-size: 18px; color: #009DD9; } .menucascade { font-weight: bolder; } @media screen and (max-width:980px) { html, body, div, span, p, em, img, ol, ul, li, dl, dt, dd { margin: 0px; padding: 0px; /*四个方向内边距*/ outline: none; /*设置元素轮none为没有轮廓*/ vertical-align: baseline; line-height: 1.7em; color: #1A1A1A; font-size: 15px; font-family: "Frutiger Next Com", Arial, "Microsoft Yahei"; word-wrap: break-word; } a { text-decoration: none; } img { max-width: 100%; height: auto; vertical-align: text-bottom; /*设置网页图片自适应*/ border: 0; } body { margin: 0; padding: 0; vertical-align: baseline; } h2 { margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: black; } h3 { color: maroon; } h4 { margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: black; } /** * screen */ pre { margin-top: 5px; margin-right: 0px; margin-bottom: 5px; font-family: Arial; } pre.screen { margin-top: 10px; margin-bottom: 0; padding: 5px; border: 0; background-color: #DDDDDD; white-space: pre-line; font-size: 15px; } /** * 每页导航栏 */ #dbhht { font-size: 25px; font-weight: 500; font-family: Sans-serif; font-style: normal; color: #09c; margin-left: 10px; } .dbh-header { font-size: 24px; line-height: 1.4em; color: rgb(0, 153, 204); display: none; } .dbh-header td { margin-top: 0px; padding-top: 30px; margin-bottom: 0px; padding-bottom: 15px; } #jd-content { padding: 0 0 0 0; } .back { width: 10px; } /** * 列表 */ /*处理列表左对齐IE兼容*/ ul, ol { padding-left: 0; margin-left: 0; margin-bottom: 1.0em; } ul { margin-left: 20px; *+margin-left: 17px; } ol { margin-left: 25px; *+margin-left: 26px; } ul li { line-height: 1.7em; } ol li { line-height: 1.7em; } /** * 简单表格 */ caption { margin-top: 8pt; /*图片标题caption*/ text-align: left; font-weight: 700; } table { width: 99%; word-wrap: break-word; /*强制断句,防止内容溢出。配合word break使用*/ border-collapse: collapse; /*边框合并,看起来变细*/ border-spacing: 0; border-color: #C0C0C0; table-layout: fixed; margin-bottom: 10px; } th { padding: 0px 5px; vertical-align: middle; background-color: #E0E0E0; } td { vertical-align: middle; padding: 0px 5px; } /*处理表格内列别左右对齐表头不动的问题*/ th ol { list-style-position: inside; margin-left: 0; } th ul { list-style-position: inside; margin-left: 0; } td ol { list-style-position: inside; margin-left: 0; } td ul { list-style-position: inside; margin-left: 0; } p , .p{ padding: 3px 0px 3px; } li p, li .p{ padding: 0; } td p, td .p{ margin: 4px 0px 2px; } th p, th .p { margin: 4px 0px 2px; } .figcap { display: block; font-weight: 700; } /** * index页面需要 */ #jd-content1 { padding: 0 16px 12px; /*上0 左右16 下12*/ } #jd-content1 .g-idx a { display: block; line-height: 1.2; padding: 8px; } .g-idx li span { vertical-align: middle; } .gd-list>li { border-bottom: 1px solid #C2C2C2; } .gl-img { vertical-align: middle; width: 32px; height: 32px; margin-right: 2%; } .note { font-size: 15px; margin: 10px 0px; /*padding: 0em;*/ padding: 5px 5px 0 0; overflow: hidden; background-color: #fcfcfc; /*background-color: #f0f0f0;*/ } .notespanimage img { float: left; } .row-nocellborder img, .uicontrol img, .notespanimage img { height: 20px; } .note>p { /* padding: 0px 0px 3px;*/ padding-left: 28px; margin-top: 0; margin-bottom: 5px; } li .note>span { margin-left: 0px; } .note ol { margin-left: 40px; } .note ul { margin-left: 40px; } .notetitle, .notelisttitle, .dlterm { font-weight: 700; } .uicontrol { font-weight: bolder; } h2 .uicontrol{ margin-top: 15px; margin-bottom: 5px; font-size: 18px; color: black; font-weight:bold; } .menucascade { font-weight: bolder; } }</style><body> <table class="dbh-header h-fixed"> <tbody> <tr> <td class="back"><a href="index.html" id="backLink" class="tap-act"></a></td> <td class="dbhh-title"><em id="dbhht">What should I do when an app cannot be downloaded or installed using AppGallery, and the progress bar displays 0?</em></td> </tr> </tbody> </table> <div id="jd-content"> <div id="body1543305299320"> <p class="shortdesc"> </p> <p id="EN-GB_TOPIC_0142554323__p208476588285">Use the following methods to troubleshoot.</p> <ol id="EN-GB_TOPIC_0142554323__ol1038114013193"> <li id="EN-GB_TOPIC_0142554323__li113811908198">To check whether the problem lies with your network, open a web browser and try to load a web page.</li> <li id="EN-GB_TOPIC_0142554323__li1438260111919">Make sure <span class="menucascade" id="EN-GB_TOPIC_0142554323__menucascade691716413114"><span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol691704151112">AppGallery</span></span> is updated to the latest version. Go to <span class="menucascade" id="EN-GB_TOPIC_0142554323__menucascade1089335232310"><span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol20130192232017">AppGallery</span> &gt; <span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol28170258205">Me</span> &gt; <span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol87909292201">Check for updates</span></span> to check if <span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol16931143617">AppGallery</span> can be updated.</li> <li id="EN-GB_TOPIC_0142554323__li8382170151914">Go to <span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol188631514172714"><img id="EN-GB_TOPIC_0142554323__image7170185012913" src="https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD2Qy07DMBBF_8XrFo0bP-KsSAWidAEsyoJV5dpOMErsyrEpBfHvOE3K8kpnztyZH3Sw348aVWhT3xq3bA8ArKSFoGiBPmVn9Z0_ud35aFAVQzILpP8zKq7MenJMQGM7c_8Vn2Q_MkfXZiovmWc2dY5pMGHOOEfnQy87VDWyG7JABSOj9W5nRwOmXLAVkLJgnEz2Fxnfx1EKBLBSBBpJNIOSajDAOJRKMMpVNkvn3bn3abiWG2zrZEzhUi0911u1fcCnDxNf129oss_FL8_Y2162Zg9YCMoIIfxmvOf3D4bbGGQ2AQAA.png" width="27" height="20"></span><span class="menucascade" id="EN-GB_TOPIC_0142554323__menucascade6293161319122"><span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol14293151315122">Settings</span> &gt; <span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol13856183714139">Apps</span> &gt; <span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol20118326133219">Apps</span> &gt; <span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol587611102148">AppGallery</span> &gt; <span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol10890181814175">Storage</span></span> to clear the cache and data.</li> <li id="EN-GB_TOPIC_0142554323__li838210191911">Restart your phone and restart <span class="uicontrol" id="EN-GB_TOPIC_0142554323__menucascade184801599188">AppGallery</span>.</li> </ol> <p class="multi_phonemodel" id="EN-GB_TOPIC_0142554323__p1257811184447"><img id="EN-GB_TOPIC_0142554323__image1157831844419" src="https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD2QzU7DMBCE32XPBTmO7dg5Uf5UKFQccumpcmrHWErsKnEoAfHu2CTlONLsNzP7DbX9elJQwmZ9o92VqRFinOaCwgo-ZGvVvT-7ajppKEM_6hWofw35xXM7M2ZDY1v98Bl2skuekzPRFUOWm806ynHQ_aKzKJ3vO9lC2ch2iIBjr2Ww3lU2ETJaCIYR4TkTdKa_yfAeTwuC60wIrnChSMMJpwIzoTKuEeaNTguk827q_Dhcyg3WOBnGPkVvX_Tj_tXsp_Pdc7U97mCmL8X_nnGwnTT6gGIMZQILcp32_PwCeakDmjYBAAA%3D.png" height="499" width="240"> <img id="EN-GB_TOPIC_0142554323__image1589614345445" src="https://consumer-tkbdownload.huawei.com/ctkbfm/servlet/download/downloadServlet/H4sIAAAAAAAAAD2QUU_DIBSF_wuvTgNltNAnZ1w2EzP3MH1dboF2JAUWoOo0_nep7Xw8yTnfOfd-o8Z8PSlUo-3qXrvbrsG45IwKhhboHXqjHv2HO1zOGtUpDHqB1L9G9Op5mBiToTW9Xn-mHdjRc3ZdduWSObNdZTlEHWZNsnQ-WOhR3UIfM0AGDcl4dzAjgbBKlAVecloRPtH3kE45KgoASbDUUpMlU0IArzBvNW0qJakoMhmcdxfrh3gdF03nIA1hrL7ZMP_8Ft36dWNfTrs9mujz8L9nHI2FTh8xEYKVohDl3XjPzy8e_ZHJNgEAAA%3D%3D.png" height="499" width="240"></p> <p id="EN-GB_TOPIC_0142554323__p925084910280">If the problem persists, contact customer service in your region or go to <span class="menucascade" id="EN-GB_TOPIC_0142554323__menucascade6681747151615"><span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol15146256166">Me</span> &gt; <span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol26716366164">Problems and suggestions</span></span> and provide the information below for assistance.</p> <ul id="EN-GB_TOPIC_0142554323__ul5559193718183"> <li id="EN-GB_TOPIC_0142554323__li255953711815">HUAWEI ID</li> <li id="EN-GB_TOPIC_0142554323__li7559123719189">Serial number/SN (dial *#06# to check)</li> <li id="EN-GB_TOPIC_0142554323__li19559537101816"><span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol1998816132360">AppGallery</span> version</li> <li id="EN-GB_TOPIC_0142554323__li1055973720181">Network connection (mobile data or Wi-Fi)</li> <li id="EN-GB_TOPIC_0142554323__li856053714187">Network operator/service provider (for example AT&amp;T)</li> <li id="EN-GB_TOPIC_0142554323__li356053791815">Time of problem</li> <li id="EN-GB_TOPIC_0142554323__li55600377189">Time of error log upload (go to <span class="menucascade" id="EN-GB_TOPIC_0142554323__menucascade1914163933116"><span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol214117394311">Me</span> &gt; <span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol1614193913319">Problems and suggestions</span></span>, select the tick box next to <span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol238408183420">Share system logs to help us diagnose problems</span>, enter your information, and touch <span class="uicontrol" id="EN-GB_TOPIC_0142554323__uicontrol114683831619">Submit</span> to upload the log)</li> <li id="EN-GB_TOPIC_0142554323__li6560137121813">Problem description</li> <li id="EN-GB_TOPIC_0142554323__li20560737181813">Contact method</li> </ul> </div> <div></div> <div class="hrcopyright"> <center> <div class="hwcopyright"></div> </center> </div> </div> </body>

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