1. When am I covered by the HUAWEI Care - Extended Warranty Service?
The Extended Warranty starts 00:01 on the day after your Huawei product’s Limited Warranty expires, and ends 23:59 on the last day of the Extended Warranty.
2. How do I purchase the HUAWEI Care – Extended Warranty Service?
The Extended Warranty Service can be purchased through the official HUAWEI Online Storein the UK with respect to certain HUAWEI branded products.
3. When can I purchase the HUAWEI Care - Extended Warranty Service?
The HUAWEI Care - Extended Warranty Service must be purchased with a new HUAWEI device and it cannot be purhcased separately.
4. My HUAWEI Care - Extended Warranty Service is about to expire, can I purchase a renewal?
No, the Extended Warranty Service can only be purchased once per each eligible HUAWEI product.
5. Does the HUAWEI Care – Extended Warranty Service cover accidental damage?
No, the Extended Warranty Service does not cover damage due to misuse, abuse, negligence or accident however caused. For more information, please refer to the terms and conditions.
6. What support will I receive if my HUAWEI product is covered by the HUAWEI Care - Extended Warranty Service?
If you report a fault covered by the Extended Warranty, we will (at our option) either repair or replace the product. Repair or replacement may involve the use of a functionally equivalent reconditioned unit.
7. Are accessories covered by the HUAWEI Care – Extended Warranty Service?
The Extended Warranty does not cover accessories, including, but not limited to, power adapters, removable (not built-in) rechargeable batteries, headphones and data cables.
8. Can I cancel the HUAWEI Care – Extended Warranty Service?
Yes, you may cancel within 45 days from the date of purchasing the Extended Warranty. You will receive a full refund provided that no claim has been made during the Extended Warranty Period. For requesting a cancellation, please contact HUAWEI Customer Services on 0800 088 6700 from Mon to Fri: 09:00 - 21:00, Sat: 10:30am - 03:30pm. Except Bank Holidays.