Cannot update the stylus pen firmware
Applicable products:
HUAWEI M-Pen 2
Applicable products:
Cannot update the stylus pen firmware |
Problem:
After updating the firmware in Settings > Accessibility features > Stylus, the update progress bar does not change and an update failure message is displayed.
Cause:
- You have disabled Bluetooth on your phone during the update.
- The switch that allows for receiving location information is disabled for the stylus pen.
Solution:
It is recommended that you perform the update as prompted.
- During the update, ensure that Bluetooth is enabled on your phone.
- During the update, ensure that the switch that allows for receiving location information is turned on for the stylus pen.
- If the issue persists, reconnect to the stylus pen and perform the update again.
Thanks for your feedback.