Limited Warranty - Smartphone Products

Applicable products： Smartphone

Applicable products：

Limited Warranty - Smartphone Products

1 Preface

Huawei Technologies Africa Proprietary Limited. ("Huawei" or "We") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in South Africa. This policy provides the framework for replacing, and repairing your Huawei product.

1.1 Warranty Products

This warranty policy only applies to Huawei-branded smartphones and packaged accessories that are purchased from Huawei official channels, including the Huawei official online store and Huawei-authorized retail stores. For products purchased from any other platform or organization, please contact the seller for after-sales warranty service.

1.2 Terms in This Document

Term	Description
Accessory	Replaceable object, without which the main product can continue to function as normal (charger, data cable, etc.)
Part	Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.)
Main product	Product that incorporates all parts (smartphone, tablet, laptop, etc.)
Product	Product that incorporates all parts and accessories.

2.Warranty Service for Smartphones

Huawei provides warranty service for Huawei-branded smartphones. Customers can access warranty repair service for eligible products at any HUAWEI service center in South Africa.

2.1Warranty Period

Category	Sub-category	Warranty Period
Main product (including batteries)	-	24 months
Packaged accessories	Cables	6 months
	Power adapters	6 months
	Wired headsets	6 months
	PU protective cases	Not covered by the warranty
	Eject pins	Not covered by the warranty

Click https://consumer.huawei.com/za/support/warranty-query/ to find the warranty period for your product.

2.2 Proof of Warranty

To access warranty service at a Huawei customer service center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.

Proof Type	Description
Invoice (including paper invoice, E-invoice & invoice copy)	A paper invoice, e-invoice, or invoice copy can be used to verify the warranty status, if you are unable to provide an E-Warranty Card. Huawei customer service center will need to verify the invoice validity, before warranty service can be provided.
Electronic Warranty Card (E-warranty Card)	The E-Warranty Card is the preferred warranty verification material. Click https://consumer.huawei.com/za/support/warranty-query/ to access your E-Warranty Card. An E-warranty Card is only available for Huawei smartphones that were originally installed with EMUI 9.0 or a later version. The date displayed on the E-Warranty Card is the start date of the warranty period. For warranty service, simply show this card at a Huawei service center.
Warranty card	A warranty card can be used to verify the warranty status, if you are unable to provide any of the above materials. The warranty card should be signed and stamped, and follow a standard template issued by the distributor.
SN	A Serial Number (SN) can be used when none of the above materials are available. The warranty period will start 90 days following the manufacture date referred to by the product SN.

The warranty period begins on the date the goods are delivered to the consumer.
Please refer to https://consumer.huawei.com/za/support/find-sn/ to find your product SN.

2.3 Warranty Policy

Services	Description
No Reason Return	Huawei products purchased from Huawei official online store, can be returned within 10 days of the date of receipt, if the product packaging and overall appearance remain intact, and any subsequent sale of the product would not be affected. Packaged accessories cannot be returned separately.
Replacement due to Non-User-Related Faulty Performance	If you need to have your product replaced due to non-user-related faulty performance within 14 days, the distributor should replace your faulty product with an identical model, after you have provided a detection report issued by a Huawei customer service center (service conditions). A new warranty period will start once you have received the replacement product. If you purchased your product online, and need to have it replaced due to non-user-related faulty performance, you can do so within 14 days of the date of receipt. The e-commerce platform that you used to purchase the product will replace the product, in accordance with its own terms and conditions.
In-warranty Repair	Within the warranty period, Huawei customer service centers should provide in-warranty repair service for products with faulty performance, as stipulated by national laws and regulations. Within the warranty period, repairable accessories with non-user-related faulty performance can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge Huawei will continue to provide warranty service for any necessary replacement parts and accessories with warranty period for 90 days following the date of repair.
Out-of-warranty Repair	Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service: Warranty period has expired. Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair. Paid out-of-warranty replacement (repurchase) will be offered for accessories that can't be repaired.

2.4 Products Not Covered by the Warranty

In-warranty service will be denied to products that:

Have been damaged in transit in the process of being returned, replaced, or repaired (by postal repair).
Have been reworked, disassembled, or repaired without authorization.
Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3.Repair Quality Assurance

For warranty-covered replacement products, the new warranty period will start once you have received the replacement product.
Warranty-covered replacement parts/accessories are granted a limited 90-day warranty period.
Replacement parts/accessories from out-of-warranty repairs are granted a limited 90-day warranty period.
Huawei customer service center staff are qualified to explain the scope and principles of this limited warranty period.

4. Replacement/Repair Guide

It is recommended that you confirm the following information before applying for replacement/repair:

Service type	The main product and accessories are all included	The packing box is intact	Invoice is unaltered	Giveaways, bundled products, and/or gifts (if applicable) are all included
Replacement	√	√	√	√
Repair	√	-	√	-

If you have purchased the product from a brick-and-mortar retail store, please contact with the retail store to apply for repalcement.
If you have purchased the product online, please apply for replacement, in accordance with the policies of the relevant e-store/e-commerce platform.
Diagnostic reports are only issued for hardware-related issues.
Please back up and delete your personal data before replacing/repairing the device. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
You can choose to have your device repaired onsite or by postal repair.
To find a nearby Huawei customer service center, please visit: https://consumer.huawei.com/za/support/service-center/.

5. Other Statements

The information in this warranty policy only applies to Huawei consumer devices sold in South Africa.
Only product models released in South Africa, (subject to notice on the Huawei official website) are eligible for the warranty services outlined in this document.
Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributor, etc.) that it has not guaranteed.

6. Consumer Rights Laws and Regulations for Smartphone Products

The following are consumer rights laws and regulations that are applicable to Huawei products/service in South Africa.
Consumer Protection Law of South Africa: https://www.gov.za/documents/consumer-protection-act.

7.Contact Huawei

Huawei customer service hotline: 0860 861111
Huawei official website: https://consumer.huawei.com/za/support/.
To access warranty service, please bring your product and proof of purchase to an Huawei service center. The list of service center locations can be found here: https://consumer.huawei.com/za/support/service-center/.

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