Limited Warranty - Display Products

Applicable products： Monitor

Applicable products：

Limited Warranty - Display Products

1 Preface

Huawei Technologies Africa Proprietary Limited. ("Huawei" or "We") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in South Africa. This policy provides the framework for replacing, and repairing your Huawei product.

1.1 Warranty Products

This warranty policy only applies to Huawei-branded display products and packaged accessories that are purchased from Huawei official channels, including the Huawei official online store and Huawei-authorized retail stores. For products purchased from any other platform or organization, please contact the seller for after-sales warranty service.

1.2 Terms in This Document

Term	Description
Accessory	Replaceable object, without which the main product can continue to function as normal (charger, data cable, etc.)
Part	Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.)
Main product	Product that incorporates all parts(smartphone, tablet, laptop, etc.)
Product	Product that incorporates all parts and accessories.

2 Warranty Service for Display Products

Huawei provides warranty service for Huawei-branded display products. Customers can access warranty repair services for eligible products at any Huawei service center in South Africa.

2.1 Warranty Period

Category	Sub-category	Warranty Period
The host	-	12 months
Packaged accessories	Cables	6 months
	Power adapters	6 months
	Stand	6 months

Click https://consumer.huawei.com/za/support/warranty-query/) to find the warranty period for your product.

2.2 Proof of Warranty

To access warranty service at a Huawei customer service center, you'll need to verify your warranty status, which can be done by providing any one of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice, and invoice copy) will prevail.

Proof Type	Description
Invoice (including paper invoice, E-invoice & invoice copy)	A paper invoice, e-invoice, or invoice copy can be used to verify the warranty status. Huawei customer service center will need to verify the invoice validity, before warranty service can be provided.
Warranty card	A warranty card can be used to verify the warranty status, if you are unable to provide any of the above materials. The warranty card should be signed and stamped, and follow a standard template issued by the distributor.
SN	A Serial Number (SN) can be used when none of the above materials are available. The warranty period will start after 90 days following the manufacture date referred to by the product SN

Proof Type

Description

Invoice (including paper invoice, E-invoice & invoice copy)

A paper invoice, e-invoice, or invoice copy can be used to verify the warranty status.
Huawei customer service center will need to verify the invoice validity, before warranty service can be provided.

Warranty card

A warranty card can be used to verify the warranty status, if you are unable to provide any of the above materials.
The warranty card should be signed and stamped, and follow a standard template issued by the distributor.

A Serial Number (SN) can be used when none of the above materials are available.

The warranty period will start after 90 days following the manufacture date referred to by the product SN

The warranty period begins on the date the goods are delivered to the consumer.
Please refer to https://consumer.huawei.com/za/support/find-sn/ to find your product SN.

2.3 Warranty Policy

Services	Description
No Reason Return	Huawei products on Huawei official online store, can be returned within 10 days (applicable period) days of the date of receipt, if the product packaging and overall appearance remain intact, and any subsequent sale of the product would not be affected. requirements on the product to be returned) Packaged accessories cannot be returned separately.
Replacement due to Non-User-Related Faulty Performance	If you need to have your product replaced due to non-user-related faulty performance within 14 days, the distributor should replace your faulty product with an identical model, after you have provided a detection report issued by a Huawei customer service center . A new warranty period will start once you have received the replacement product. (warranty period after replacement). If you purchased your product online, and need to have it replaced due to non-user-related faulty performance, you can do so within 14 days of the date of receipt. The e-commerce platform that you used to purchase the product will replace the product, in accordance with its own terms and conditions.
In-warranty Repair	Within the warranty period, Huawei customer service centers should provide in-warranty repair service for products with faulty performance, as stipulated by national laws and regulations. Within the warranty period, repairable accessories with non-user-related performance faults can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge. Huawei will continue to provide warranty service for any necessary replacement parts and accessories with warranty period for 90 days following the date of repair.

Services

Description

No Reason Return

Huawei products on Huawei official online store, can be returned within 10 days (applicable period) days of the date of receipt, if the product packaging and overall appearance remain intact, and any subsequent sale of the product would not be affected. requirements on the product to be returned)
Packaged accessories cannot be returned separately.

Replacement due to Non-User-Related Faulty Performance

If you need to have your product replaced due to non-user-related faulty performance within 14 days, the distributor should replace your faulty product with an identical model, after you have provided a detection report issued by a Huawei customer service center . A new warranty period will start once you have received the replacement product. (warranty period after replacement).
If you purchased your product online, and need to have it replaced due to non-user-related faulty performance, you can do so within 14 days of the date of receipt. The e-commerce platform that you used to purchase the product will replace the product, in accordance with its own terms and conditions.

In-warranty Repair

Within the warranty period, Huawei customer service centers should provide in-warranty repair service for products with faulty performance, as stipulated by national laws and regulations.
Within the warranty period, repairable accessories with non-user-related performance faults can be repaired free-of-charge; accessories that can't be repaired can be replaced free-of-charge.
Huawei will continue to provide warranty service for any necessary replacement parts and accessories with warranty period for 90 days following the date of repair.

2.4 Products Not Covered by the Warranty

In-warranty service will be denied to products that:

Have been damaged in transit in the process of being returned, replaced, or repaired (by postal repair).
Have been reworked, disassembled, or repaired without authorization.
Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair Quality Assurance

For warranty-covered replacement product, the new warranty period will start once you have received it.
The warranty-covered replacement parts/accessories are granted a limited 90-day warranty.
Huawei customer service center staff are qualified to explain the scope and principles of this limited warranty period.

4. Replacement/Repair Guide

It is recommended that you confirm the following information before applying for replacement/repair:

Service type	The host and accessories are included	The packing box is intact	Invoice is unaltered	Giveaways, bundled products, and/or gifts (if applicable) are all included
Replacement	√	√	√	√
Repair	√	-	√	-

If you have purchased the product from a brick-and-mortar retail store, please contact with the retail store to apply for replacement.
If you have purchased the product online, please apply for replacement, in accordance with the policies of the relevant e-store/e-commerce platform.
Please back up and delete your personal data before replacing/repairing the device. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
You can choose to have your device repaired onsite or by postal repair.
To find a nearby Huawei customer service center, please visit: https://consumer.huawei.com/za/support/service-center/.

5.Other Statements

The information in this warranty policy only applies to Huawei consumer devices sold in South Africa.
Only product models released in South Africa, (subject to notice on the Huawei official website) are eligible for the warranty service outlined in this document.
Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributor, etc.) that it has not guaranteed.

6. Consumer Rights Laws and Regulations for Independent Accessories

The following are consumer rights laws and regulations that are applicable to Huawei products/service in South Africa.

Consumer Protection Law of South Africa: https://www.gov.za/documents/consumer-protection-act.

7. Contact Huawei

Huawei customer service hotline: 0860 861111
Huawei official website: https://consumer.huawei.com/za/support/.
To access warranty service, please bring your product and proof of purchase to Huawei service center. The list of service center locations can be found here: https://consumer.huawei.com/za/support/service-center/.

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