How to query the repair progress of your HUAWEI device?

Applicable products： HUAWEI
Applicable products：
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How to query the repair progress of your HUAWEI device?

Dear customers, you may check the repair progress of your device via HUAWEI Customer Support Website, My HUAWEI App or HUAWEI Customer Service Hotline. For details about the maintenance of your device, please kindly check with HUAWEI Service Center in South Africa.

HUAWEI Customer Support Website

You can query the repair progress via HUAWEI Customer Support Website by performing the following:

  1. Visit South Africa HUAWEI Ofificial Website.

  2. Click Repair Progress to enter the Repair status query page.

  3. Enter your phone number or the product SN (serial number) and the verification code, then click Query to obtain the repair progress details of your device.

My HUAWEI App

You can query the repair progress via My HUAWEI App by performing the following:

  1. Open My HUAWEI App.
  2. Go to Support > Quick Service > Repair Progress.

  3. Enter the product SN or your order number and the verification code, then click Check to check to obtain the repair progress details of your device.

HUAWEI Customer Service Hotline

Please free free to contact HUAWEI Customer Service Hotline at 0860 861111 to obtain the repair progress details of your device.

Working Hours: Monday to Sunday, 08:00 - 17:00

Service language: English

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