Forgot the PIN of my HUAWEI watch/band

Applicable products： HUAWEI WATCH GT 3 SE，HUAWEI WATCH D，HUAWEI WATCH GT 3 Pro，HUAWEI WATCH GT Runner，HUAWEI WATCH FIT，HUAWEI Band 10，HUAWEI WATCH GT Cyber，HUAWEI WATCH 4，HUAWEI WATCH GT 2 Pro，HUAWEI WATCH 3，HUAWEI WATCH 4 Pro，HUAWEI WATCH D2，HUAWEI WATCH 4 Pro Space Edition，HUAWEI WATCH GT 5 Pro，HUAWEI WATCH FIT 3，HUAWEI WATCH FIT 2，HUAWEI WATCH | ULTIMATE DESIGN，HUAWEI WATCH 3 Pro，HUAWEI WATCH Ultimate，HUAWEI WATCH GT 5，HUAWEI WATCH FIT mini，HUAWEI WATCH GT 2，HUAWEI WATCH GT 4，HUAWEI WATCH Buds，HUAWEI WATCH GT 3
Applicable products：
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Forgot the PIN of my HUAWEI watch/band

Kindly check if you can recall your PIN. If you find it impossible to remember it, you're advised to restore your wearable device to its factory settings, for the sake of your privacy and security.

 
  • Once your wearable device is restored to its factory settings, all your personal data will be cleared, transportation card migration will be triggered (if the transportation cards support migration), and access cards and bank cards will be removed. Please exercise caution before proceeding.
  • HUAWEI WATCH 3/4/5 Series and HUAWEI WATCH Ultimate 2: During a factory reset, make sure the box for Delete eSIM configuration is unchecked. This is to ensure that you can continue using the eSIM service after the system reset, without having to contact your carrier to deregister and re-activate the service.

Method 1: Restoring factory settings on your watch/band

  • HUAWEI WATCH 3/4/5 Series and HUAWEI WATCH Ultimate 2: When you enter incorrect PINs eight consecutive times, the watch will display Forgot your PIN?. Tap Forgot your PIN?, press the Down button more than three times in quick succession, and tap Reset.

  • Other wearables: When you enter incorrect PINs several times in a row, the Reset button will display. Tap Reset.

Method 2: Restoring factory settings using the Huawei Health app

  • Connect your watch/band to the Huawei Health app. Open the Huawei Health app, tap Devices, and select the connected device. On the device details screen, tap Restore factory settings.

If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.

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