* Only applicable for selected models
* Terms and Conditions Apply

Mobile

Foldable Device

Tablet

PC

Wearable

Audio

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. It provides exclusive benefits for your devices. Includes Accidental Damage Protection, Battery Replacement, Free Lifetime Software Support .
* Terms and Conditions Apply

2 Years / Accident-free

2 times Accidental Damage Protection 4

Accidental damage to add peace of mind

1 time Battery Replacement 5

Free replacement for max capacity below 85%

1 Year / Accidental damage, peace of mind

1 time Accidental Damage Protection 3

Accidental damage to add peace of mind

Free Lifetime Software Support

Access to HUAWEI experts for support any software issue

Applicable Models and Price List

Device Model 1 Year 2 Years Daily Cost From* Saved Cost Up To*
HUAWEI Pura 70 R1299 R2499 R3.42 R16292
HUAWEI Pura 70 Pro R1299 R2499 R3.42 R22266
HUAWEI Pura 70 Ultra R1899 R3999 R5.48 R32884
HUAWEI nova 12i R499
R200
R1099
R879
R1.20 R6704
HUAWEI nova 12s R699
R559
R1499
R1199
R1.64 R9372
HUAWEI nova 12 SE R699 R1499 R2.05 R5320
HUAWEI nova 13 R699
R559
R1499
R1199
R1.64 R9780
HUAWEI nova 13 Pro R699 R1499 R2.05 R14854
HUAWEI nova 13i R399
R200
R799
R629
R0.86 R6974
HUAWEI nova Y62 R399 R799 R1.09 R5316
HUAWEI nova Y62 Plus R399 R799 R1.09 R5380
HUAWEI nova Y63 R399 R799 R1.09 R4094
HUAWEI nova Y72 R399
R200
R799
R629
R0.86 R4670
HUAWEI nova Y72s R399 R799 R1.09 R4430
HUAWEI nova Y73 R399 R799 R1.09 R4800
HUAWEI nova Y91 R699 R1099 R1.51 R7480
* Please note, the price is only applicable for in-store purchase.
* Daily Cost From: The price of HUAWEI Care+ (2 Years) is averaged to every day.
* Saved Cost Up To: 2 times of the highest spare part price of the equipment minus 2 times of labor fee.
* All price will be VAT inclusive.

How to Claim?

Frequently Asked Questions

  • 1. What is HUAWEI Care+ Accidental Damage Protection?
    Accidental Damage Protection provides extra protection for replacement of original HUAWEI components and spare parts, damage caused by accidental drops, impacts, water and/or liquid drops or liquid penetration.
  • 2. How can HUAWEI Care+ protect my device?
    If your HUAWEI device gets damaged due to an accident such as accidental drops, impacts, water and/or liquid penetration, you can repair it with a low-cost service fee.
  • 3. How much will it cost me to repair my device using HUAWEI Care+?
    Upon redeeming the HUAWEI Care+ Accidental Damage Protection for applicable HUAWEI model handsets, wearables, audios, tablet and PC at an authorized HUAWEI Service Centre within South Africa customers will pay a service fee of R499 (four hundred ninety-nine rand) (including Vat) for labor charges.
    Participants will pay a service fee of R2999 (two thousand nine hundred ninety-nine rand) when redeeming the Screen Damage Benefits for HUAWEI MATE XT l ULTIMATE DESIGN.
    The HUAWEI Care+ Accidental Damage Protection service fee for the HUAWEI Mate X6 is R1999 (one thousand nine hundred ninety-nine rand).
    In case of loss of a single Freebud or charging case, the Participant will qualify for a 50% discount on the replacement cost.
  • 4. What are the available types of HUAWEI Care+?
    The types of HUAWEI Care+ are different based on service period:
    HUAWEI Care+ (1 Year): Applicable for all HUAWEI devices except for PCs.
    HUAWEI Care+ (2 Years): Applicable for all HUAWEI devices.
    HUAWEI Care+ is only be applicable for selected HUAWEI models.
  • 5. What is included in the HUAWEI Care+?
    Here's a summary of HUAWEI Care+ Accidental Damage Protection based on service period and HUAWEI device category:
    Smart Phones and Tablets:
    1-Year includes 1-time Accidental Damage Protection plus Free Lifetime Software Support.
    2-Years include 2-times Accidental Damage Protection plus 1-time Battery Replacement.
    HUAWEI Mate XT l ULTIMATE DESIGN:
    1-Year Screen Damage Protection will only cover for the screen once plus Free Lifetime software support.
    Wearable:
    1-Year includes 1-time Accidental Damage Protection plus Free Lifetime Software Support.
    2-Years include 2-times Accidental Damage Protection plus Free Lifetime Software Support.
    Audio:
    1-Year includes 1-time 50% off Loss Care for Single Earbud plus 1-time Accidental Damage Protection.
    2-Years include 1-time 50% off Loss Care for Single Earbud plus 2-times Accidental Damage Protection plus 1-time Battery Replacement.
    PCs:
    2-Years include 2-times Accidental Damage Protection plus Free Lifetime Software Support.
  • 6. How many times can I use the Loss Care for Audio and what is its coverage?
    HUAWEI Loss Care for Audio can be used once during the service period for both HUAWEI Care+ (1 Year) or HUAWEI Care+ (2 Years). Only once for one Freebud, customer will pay 50% of the Freebud price to get a new bud, either the right Freebud or left Freebud.
  • 7. How can I make sure that my device has HUAWEI Care+ after its purchase?
    You can check and query the HUAWEI Care+ from:
    1- My HUAWEI App on your mobile or tablet through: My HUAWEI App > Support > Quick Services > Benefits, where you can check the device rights.
    2- From the HUAWEI official Website through: Support > Warranty Period Check, then enter the SN for your device to check device rights.

Terms & Conditions

1. HUAWEI Care+ provide consumers with repairs for HUAWEI handsets devices which cover damages resulting from accidental drops, impacts, water and/or liquid penetration.

2. Consumers can purchase HUAWEI Care+ Damage Protection for handset devices for 1 Year or for 2 Years.

3. HUAWEI Care+ for 1 Year provides consumers with 1 (one) repair for handset devices which cover damages resulting from accidents such as accidental drops, impacts, water and/or liquid penetration.

4. HUAWEI Care+ for 2 Years provide consumers with 2 (two) repairs for handset which cover damages resulting from accidental drops, impacts, water and/or liquid penetration during 2 years from device’s purchase date.

5. Consumers will receive a free battery replacement on the 2nd year of the service for the battery where its capacity is below 85%.

6. HUAWEI Care+ covers only 1(one) or 2(two) repairs during 1(one) or 2(two) years based on the purchased service (HUAWEI Care+ for 1 Year or HUAWEI Care+ for 2 Years).

7. Consumers will pay a service fee when claiming HUAWEI Care+ Accidental Damage Protection, being a service fee of R499 (four hundred and ninety-nine rand) for each repair.

8. Consumers will pay a service fee of R2999 (two thousand nine hundred ninety-nine rand) when redeeming the Screen Damage Benefits for HUAWEI MATE XT l ULTIMATE DESIGN.

9. The Service fee for the HUAWEI Mate X6 is R1999 (one thousand nine hundred ninety-nine rand).

10. Free lifetime software support for handset device.

11. Consumers can purchase HUAWEI Care+ with a new device as an additional damage protection within 14 days from the device purchase date.

12. Consumers can claim the HUAWEI Care+ Accidental Damage Protection from any HUAWEI Authorized Service Center in South Africa (Tyger Valley, Cornubia, Menlyn, SSS Cellular and Device Repair Centre).

13. Theft and loss are excluded.

14. Refunds for HUAWEI Care+ (1 Year) or HUAWEI Care + (2 Years) will only be issued if the purchased device is returned. If the device is not returned Care+ will not be refunded. Refund for Care+ will included in the refund for the device.

15. These terms and conditions are only applicable to certain HUAWEI devices and models.

HUAWEI Care+ General Terms and Conditions

The HUAWEI Care+ Promotion commenced in March 2025 and is ongoing.

The Promotion Period may be extended or reduced at the discretion of HUAWEI Technologies Africa (Pty) Ltd (“Organizer).

The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organizers.

Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizer.

No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of these terms and conditions.

The Organizer reserves the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organizers notify the Promotion Participants in a manner that is expedient according to its best ability.

The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organizers.

Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizers.

No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of these Terms and Conditions.

The Organizer reserves the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organizer for any reason (recognized in law). Notice of such termination shall be published on the Organizer’s Promotions Website.

In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organizer whatsoever.

In the event of a dispute in regard to any aspect of these Promotion and/or the Terms and Conditions, the Organizer’s decision will be final and binding and no correspondence will be entered into.

All Promotion Participants indemnify the Organizer, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss and/or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.

For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/ South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.

The Organizer reserves the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. It provides exclusive benefits for your devices. Includes Accidental Damage Protection, Battery Replacement, Free Lifetime Software Support .
HUAWEI Mate XT | ULTIATE DESIGN will provide FREE HUAWEI Care+ for 1 year Screen Protection Damage , and Free Lifetime Software Support .
* The Battery Replacement for HUAWEI Mate X6 can only be claimed in the 2nd Year.
* Terms and Conditions Apply

2 Years / Accident-free

2 times Accidental Damage Protection 4

Accidental damage to add peace of mind

1 time Battery Replacement 5

Free replacement for max capacity below 85%

1 Year / Applies to HUAWEI Mate XT | ULTIMATE DESIGN

1 time Screen Protection 6

Low service fee to replaces original screen components

Free Lifetime Software Support

Access to HUAWEI experts for support any software issue

1 Year / Applies to other devices

1 time Accidental Damage Protection 3

Accidental damage to add peace of mind

Free Lifetime Software Support

Access to HUAWEI experts for support any software issue

Applicable Models and Price List

Device Model 1 Year 2 Years Daily Cost From* Saved Cost Up To*
HUAWEI Mate X6 R3199 R6999 R9.59 R29886
* Please note, the price is only applicable for in-store purchase.
* Daily Cost From: The price of HUAWEI Care+ (2 Years) is averaged to every day.
* Saved Cost Up To: 2 times of the highest spare part price of the equipment minus 2 times of labor fee.
* All price will be VAT inclusive.

How to Claim?

Frequently Asked Questions

  • 1. What is HUAWEI Care+ Accidental Damage Protection?
    Accidental Damage Protection provides extra protection for replacement of original HUAWEI components and spare parts, damage caused by accidental drops, impacts, water and/or liquid drops or liquid penetration.
  • 2. How can HUAWEI Care+ protect my device?
    If your HUAWEI device gets damaged due to an accident such as accidental drops, impacts, water and/or liquid penetration, you can repair it with a low-cost service fee.
  • 3. How much will it cost me to repair my device using HUAWEI Care+?
    Upon redeeming the HUAWEI Care+ Accidental Damage Protection for applicable HUAWEI model handsets, wearables, audios, tablet and PC at an authorized HUAWEI Service Centre within South Africa customers will pay a service fee of R499 (four hundred ninety-nine rand) (including Vat) for labor charges.
    Participants will pay a service fee of R2999 (two thousand nine hundred ninety-nine rand) when redeeming the Screen Damage Benefits for HUAWEI MATE XT l ULTIMATE DESIGN.
    The HUAWEI Care+ Accidental Damage Protection service fee for the HUAWEI Mate X6 is R1999 (one thousand nine hundred ninety-nine rand).
    In case of loss of a single Freebud or charging case, the Participant will qualify for a 50% discount on the replacement cost.
  • 4. What are the available types of HUAWEI Care+?
    The types of HUAWEI Care+ are different based on service period:
    HUAWEI Care+ (1 Year): Applicable for all HUAWEI devices except for PCs.
    HUAWEI Care+ (2 Years): Applicable for all HUAWEI devices.
    HUAWEI Care+ is only be applicable for selected HUAWEI models.
  • 5. What is included in the HUAWEI Care+?
    Here's a summary of HUAWEI Care+ Accidental Damage Protection based on service period and HUAWEI device category:
    Smart Phones and Tablets:
    1-Year includes 1-time Accidental Damage Protection plus Free Lifetime Software Support.
    2-Years include 2-times Accidental Damage Protection plus 1-time Battery Replacement.
    HUAWEI Mate XT l ULTIMATE DESIGN:
    1-Year Screen Damage Protection will only cover for the screen once plus Free Lifetime software support.
    Wearable:
    1-Year includes 1-time Accidental Damage Protection plus Free Lifetime Software Support.
    2-Years include 2-times Accidental Damage Protection plus Free Lifetime Software Support.
    Audio:
    1-Year includes 1-time 50% off Loss Care for Single Earbud plus 1-time Accidental Damage Protection.
    2-Years include 1-time 50% off Loss Care for Single Earbud plus 2-times Accidental Damage Protection plus 1-time Battery Replacement.
    PCs:
    2-Years include 2-times Accidental Damage Protection plus Free Lifetime Software Support.
  • 6. How many times can I use the Loss Care for Audio and what is its coverage?
    HUAWEI Loss Care for Audio can be used once during the service period for both HUAWEI Care+ (1 Year) or HUAWEI Care+ (2 Years). Only once for one Freebud, customer will pay 50% of the Freebud price to get a new bud, either the right Freebud or left Freebud.
  • 7. How can I make sure that my device has HUAWEI Care+ after its purchase?
    You can check and query the HUAWEI Care+ from:
    1- My HUAWEI App on your mobile or tablet through: My HUAWEI App > Support > Quick Services > Benefits, where you can check the device rights.
    2- From the HUAWEI official Website through: Support > Warranty Period Check, then enter the SN for your device to check device rights.

Terms & Conditions

1. HUAWEI Care+ provide consumers with repairs for HUAWEI foldable devices which cover damages resulting from accidental drops, impacts, water and/or liquid penetration.

2. Consumers can purchase HUAWEI Care+ Damage Protection for foldable devices for 1 Year or for 2 Years.

3. HUAWEI Care+ for 1 Year provides consumers with 1 (one) repair for foldable devices which cover damages resulting from accidents such as accidental drops, impacts, water and/or liquid penetration.

4. HUAWEI Care+ for 2 Years provide consumers with 2 (two) repairs for foldable devices which cover damages resulting from accidental drops, impacts, water and/or liquid penetration during 2 years from device’s purchase date.

5. Consumers will receive a free battery replacement on the 2nd year of the service for the battery where its capacity is below 85%.

6. HUAWEI Mate XT l ULTIMATE DESIGN only covers for 1 Year Screen Damage Protection; other spare parts will not be covered.

7. HUAWEI Care+ covers only 1(one) or 2(two) repairs during 1(one) or 2(two) years based on the purchased service (HUAWEI Care+ for 1 Year or HUAWEI Care+ for 2 Years).

8. Consumers will pay a service fee of R2999 (two thousand nine hundred ninety-nine rand) when redeeming the Screen Damage Benefits for HUAWEI MATE XT l ULTIMATE DESIGN.

9. The Service fee for the HUAWEI Mate X6 is R1999 (one thousand nine hundred ninety-nine rand).

10. Free lifetime software support for foldable device.

11. Consumers can purchase HUAWEI Care+ with a new device as an additional damage protection within 14 days from the device purchase date.

12. Consumers can claim the HUAWEI Care+ Accidental Damage Protection from any HUAWEI Authorized Service Center in South Africa (Tyger Valley, Cornubia, Menlyn, SSS Cellular and Device Repair Centre).

13. Theft and loss are excluded.

14. Refunds for HUAWEI Care+ (1 Year) or HUAWEI Care + (2 Years) will only be issued if the purchased device is returned. If the device is not returned Care+ will not be refunded. Refund for Care+ will included in the refund for the device.

15. These terms and conditions are only applicable to certain HUAWEI devices and models.

HUAWEI Care+ General Terms and Conditions

The HUAWEI Care+ Promotion commenced in March 2025 and is ongoing.

The Promotion Period may be extended or reduced at the discretion of HUAWEI Technologies Africa (Pty) Ltd (“Organizer).

The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organizers.

Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizer.

No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of these terms and conditions.

The Organizer reserves the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organizers notify the Promotion Participants in a manner that is expedient according to its best ability.

The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organizers.

Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizers.

No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of these Terms and Conditions.

The Organizer reserves the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organizer for any reason (recognized in law). Notice of such termination shall be published on the Organizer’s Promotions Website.

In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organizer whatsoever.

In the event of a dispute in regard to any aspect of these Promotion and/or the Terms and Conditions, the Organizer’s decision will be final and binding and no correspondence will be entered into.

All Promotion Participants indemnify the Organizer, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss and/or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.

For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/ South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.

The Organizer reserves the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. It provides exclusive benefits for your devices. Includes Accidental Damage Protection, Battery Replacement, Free Lifetime Software Support .
* Terms and Conditions Apply

2 Years / Accident-free

2 times Accidental Damage Protection 4

Accidental damage to add peace of mind

1 time Battery Replacement 5

Free replacement for max capacity below 85%

1 Year / Accidental damage, peace of mind

1 time Accidental Damage Protection 3

Accidental damage to add peace of mind

Free Lifetime Software Support

Access to HUAWEI experts for support any software issue

Applicable Models and Price List

Device Model 1 Year 2 Years Daily Cost From* Saved Cost Up To*
HUAWEI MatePad 11.5 R599
R300
R1299
R1039
R1.42 R12260
HUAWEI MatePad 11.5”S R599
R300
R1299
R1039
R1.42 R14260
HUAWEI MatePad SE 11 R399
R200
R899
R699
R0.96 R3292
HUAWEI MatePad Pro 13.2 R1299 R2499 R3.42 R18432
* Please note, the price is only applicable for in-store purchase.
* Daily Cost From: The price of HUAWEI Care+ (2 Years) is averaged to every day.
* Saved Cost Up To: 2 times of the highest spare part price of the equipment minus 2 times of labor fee.
* All price will be VAT inclusive.

How to Claim?

Frequently Asked Questions

  • 1. What is HUAWEI Care+ Accidental Damage Protection?
    Accidental Damage Protection provides extra protection for replacement of original HUAWEI components and spare parts, damage caused by accidental drops, impacts, water and/or liquid drops or liquid penetration.
  • 2. How can HUAWEI Care+ protect my device?
    If your HUAWEI device gets damaged due to an accident such as accidental drops, impacts, water and/or liquid penetration, you can repair it with a low-cost service fee.
  • 3. How much will it cost me to repair my device using HUAWEI Care+?
    Upon redeeming the HUAWEI Care+ Accidental Damage Protection for applicable HUAWEI model handsets, wearables, audios, tablet and PC at an authorized HUAWEI Service Centre within South Africa customers will pay a service fee of R499 (four hundred ninety-nine rand) (including Vat) for labor charges.
    Participants will pay a service fee of R2999 (two thousand nine hundred ninety-nine rand) when redeeming the Screen Damage Benefits for HUAWEI MATE XT l ULTIMATE DESIGN.
    The HUAWEI Care+ Accidental Damage Protection service fee for the HUAWEI Mate X6 is R1999 (one thousand nine hundred ninety-nine rand).
    In case of loss of a single Freebud or charging case, the Participant will qualify for a 50% discount on the replacement cost.
  • 4. What are the available types of HUAWEI Care+?
    The types of HUAWEI Care+ are different based on service period:
    HUAWEI Care+ (1 Year): Applicable for all HUAWEI devices except for PCs.
    HUAWEI Care+ (2 Years): Applicable for all HUAWEI devices.
    HUAWEI Care+ is only be applicable for selected HUAWEI models.
  • 5. What is included in the HUAWEI Care+?
    Here's a summary of HUAWEI Care+ Accidental Damage Protection based on service period and HUAWEI device category:
    Smart Phones and Tablets:
    1-Year includes 1-time Accidental Damage Protection plus Free Lifetime Software Support.
    2-Years include 2-times Accidental Damage Protection plus 1-time Battery Replacement.
    HUAWEI Mate XT l ULTIMATE DESIGN:
    1-Year Screen Damage Protection will only cover for the screen once plus Free Lifetime software support.
    Wearable:
    1-Year includes 1-time Accidental Damage Protection plus Free Lifetime Software Support.
    2-Years include 2-times Accidental Damage Protection plus Free Lifetime Software Support.
    Audio:
    1-Year includes 1-time 50% off Loss Care for Single Earbud plus 1-time Accidental Damage Protection.
    2-Years include 1-time 50% off Loss Care for Single Earbud plus 2-times Accidental Damage Protection plus 1-time Battery Replacement.
    PCs:
    2-Years include 2-times Accidental Damage Protection plus Free Lifetime Software Support.
  • 6. How many times can I use the Loss Care for Audio and what is its coverage?
    HUAWEI Loss Care for Audio can be used once during the service period for both HUAWEI Care+ (1 Year) or HUAWEI Care+ (2 Years). Only once for one Freebud, customer will pay 50% of the Freebud price to get a new bud, either the right Freebud or left Freebud.
  • 7. How can I make sure that my device has HUAWEI Care+ after its purchase?
    You can check and query the HUAWEI Care+ from:
    1- My HUAWEI App on your mobile or tablet through: My HUAWEI App > Support > Quick Services > Benefits, where you can check the device rights.
    2- From the HUAWEI official Website through: Support > Warranty Period Check, then enter the SN for your device to check device rights.

Terms & Conditions

1. HUAWEI Care+ provide consumers with repairs for HUAWEI tablet devices which cover damages resulting from accidental drops, impacts, water and/or liquid penetration.

2. Consumers can purchase HUAWEI Care+ Damage Protection for tablet devices for 1 Year or for 2 Years.

3. HUAWEI Care+ for 1 Year provides consumers with 1 (one) repair for tablet devices which cover damages resulting from accidents such as accidental drops, impacts, water and/or liquid penetration.

4. HUAWEI Care+ for 2 Years provide consumers with 2 (two) repairs for tablets which cover damages resulting from accidental drops, impacts, water and/or liquid penetration during 2 years from device’s purchase date.

5. Consumers will receive a free battery replacement on the 2nd year of the service for the battery where its capacity is below 85%.

6. HUAWEI Care+ covers only 1(one) or 2(two) repairs during 1(one) or 2(two) years based on the purchased service (HUAWEI Care+ for 1 Year or HUAWEI Care+ for 2 Years).

7. Consumers will pay a service fee when claiming HUAWEI Care+ Accidental Damage Protection, being a service fee of R499 (four hundred and ninety-nine rand) for each repair.

8. Consumers can purchase HUAWEI Care+ with a new device as an additional damage protection within 14 days from the device purchase date.

9. Consumers can claim the HUAWEI Care+ Accidental Damage Protection from any HUAWEI Authorized Service Center in South Africa (Tyger Valley, Cornubia, Menlyn, SSS Cellular and Device Repair Centre).

10. Free lifetime software support for tablet device.

11. Theft and loss are excluded.

12. Refunds for HUAWEI Care+ (1 Year) or HUAWEI Care + (2 Years) will only be issued if the purchased device is returned. If the device is not returned Care+ will not be refunded. Refund for Care+ will included in the refund for the device.

13. These terms and conditions are only applicable to certain HUAWEI devices and models.

HUAWEI Care+ General Terms and Conditions

The HUAWEI Care+ Promotion commenced in March 2025 and is ongoing.

The Promotion Period may be extended or reduced at the discretion of HUAWEI Technologies Africa (Pty) Ltd (“Organizer).

The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organizers.

Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizer.

No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of these terms and conditions.

The Organizer reserves the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organizers notify the Promotion Participants in a manner that is expedient according to its best ability.

The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organizers.

Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizers.

No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of these Terms and Conditions.

The Organizer reserves the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organizer for any reason (recognized in law). Notice of such termination shall be published on the Organizer’s Promotions Website.

In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organizer whatsoever.

In the event of a dispute in regard to any aspect of these Promotion and/or the Terms and Conditions, the Organizer’s decision will be final and binding and no correspondence will be entered into.

All Promotion Participants indemnify the Organizer, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss and/or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.

For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/ South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.

The Organizer reserves the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. It provides exclusive benefits for your devices. Includes Accidental Damage Protection, Battery Replacement, Free Lifetime Software Support .
* Terms and Conditions Apply

2 Years / Accidental damage, peace of mind

2 times Accidental Damage Protection 3

Accidental damage to add peace of mind

Free Lifetime Software Support

Access to HUAWEI experts for support any software issue

Applicable Models and Price List

Device Model 2 Year Daily Cost From* Saved Cost Up To*
HUAWEI MateBook 14 R3999 R5.48 R25122
HUAWEI MateBook D 14 R2999 R4.11 R9992
HUAWEI MateBook D 15 R2999 R4.11 R13678
HUAWEI MateBook D 16 R2999 R4.11 R26520
* Please note, the price is only applicable for in-store purchase.
* Daily Cost From: The price of HUAWEI Care+ (2 Years) is averaged to every day.
* Saved Cost Up To: 2 times of the highest spare part price of the equipment minus 2 times of labor fee.
* All price will be VAT inclusive.

How to Claim?

Frequently Asked Questions

  • 1. What is HUAWEI Care+ Accidental Damage Protection?
    Accidental Damage Protection provides extra protection for replacement of original HUAWEI components and spare parts, damage caused by accidental drops, impacts, water and/or liquid drops or liquid penetration.
  • 2. How can HUAWEI Care+ protect my device?
    If your HUAWEI device gets damaged due to an accident such as accidental drops, impacts, water and/or liquid penetration, you can repair it with a low-cost service fee.
  • 3. How much will it cost me to repair my device using HUAWEI Care+?
    Upon redeeming the HUAWEI Care+ Accidental Damage Protection for applicable HUAWEI model handsets, wearables, audios, tablet and PC at an authorized HUAWEI Service Centre within South Africa customers will pay a service fee of R499 (four hundred ninety-nine rand) (including Vat) for labor charges.
    Participants will pay a service fee of R2999 (two thousand nine hundred ninety-nine rand) when redeeming the Screen Damage Benefits for HUAWEI MATE XT l ULTIMATE DESIGN.
    The HUAWEI Care+ Accidental Damage Protection service fee for the HUAWEI Mate X6 is R1999 (one thousand nine hundred ninety-nine rand).
    In case of loss of a single Freebud or charging case, the Participant will qualify for a 50% discount on the replacement cost.
  • 4. What are the available types of HUAWEI Care+?
    The types of HUAWEI Care+ are different based on service period:
    HUAWEI Care+ (1 Year): Applicable for all HUAWEI devices except for PCs.
    HUAWEI Care+ (2 Years): Applicable for all HUAWEI devices.
    HUAWEI Care+ is only be applicable for selected HUAWEI models.
  • 5. What is included in the HUAWEI Care+?
    Here's a summary of HUAWEI Care+ Accidental Damage Protection based on service period and HUAWEI device category:
    Smart Phones and Tablets:
    1-Year includes 1-time Accidental Damage Protection plus Free Lifetime Software Support.
    2-Years include 2-times Accidental Damage Protection plus 1-time Battery Replacement.
    HUAWEI Mate XT l ULTIMATE DESIGN:
    1-Year Screen Damage Protection will only cover for the screen once plus Free Lifetime software support.
    Wearable:
    1-Year includes 1-time Accidental Damage Protection plus Free Lifetime Software Support.
    2-Years include 2-times Accidental Damage Protection plus Free Lifetime Software Support.
    Audio:
    1-Year includes 1-time 50% off Loss Care for Single Earbud plus 1-time Accidental Damage Protection.
    2-Years include 1-time 50% off Loss Care for Single Earbud plus 2-times Accidental Damage Protection plus 1-time Battery Replacement.
    PCs:
    2-Years include 2-times Accidental Damage Protection plus Free Lifetime Software Support.
  • 6. How many times can I use the Loss Care for Audio and what is its coverage?
    HUAWEI Loss Care for Audio can be used once during the service period for both HUAWEI Care+ (1 Year) or HUAWEI Care+ (2 Years). Only once for one Freebud, customer will pay 50% of the Freebud price to get a new bud, either the right Freebud or left Freebud.
  • 7. How can I make sure that my device has HUAWEI Care+ after its purchase?
    You can check and query the HUAWEI Care+ from:
    1- My HUAWEI App on your mobile or tablet through: My HUAWEI App > Support > Quick Services > Benefits, where you can check the device rights.
    2- From the HUAWEI official Website through: Support > Warranty Period Check, then enter the SN for your device to check device rights.

Terms & Conditions

1. HUAWEI Care+ provide consumers with repairs for HUAWEI PC devices which cover damages resulting from accidental drops, impacts, water and/or liquid penetration.

2. Consumers can purchase HUAWEI Care+ Damage Protection for PC devices for 2 Years.

3. HUAWEI Care+ for 2 Years provide consumers with 2 (two) repairs PC which cover damages resulting from accidental drops, impacts, water and/or liquid penetration during 2 years from device’s purchase date.

4. Consumers will receive a free battery replacement on the 2nd year of the service for the battery where its capacity is below 85%.

5. HUAWEI Care+ for PC covers 2(two) repairs during 2(two) years based on the purchased service (HUAWEI Care+ for 2 Years).

6. Consumers will pay a service fee when claiming HUAWEI Care+ Accidental Damage Protection, being a service fee of R499 (four hundred and ninety-nine rand) for each repair.

7. Consumers can purchase HUAWEI Care+ with a new device as an additional damage protection within 14 days from the device purchase date.

8. Consumers can claim the HUAWEI Care+ Accidental Damage Protection from any HUAWEI Authorized Service Center in South Africa (Tyger Valley, Cornubia, Menlyn, SSS Cellular and Device Repair Centre).

9. Free lifetime software support for PC device.

10. Theft and loss are excluded.

11. Refunds for HUAWEI Care+ (1 Year) or HUAWEI Care + (2 Years) will only be issued if the purchased device is returned. If the device is not returned Care+ will not be refunded. Refund for Care+ will included in the refund for the device.

12. These terms and conditions are only applicable to certain HUAWEI devices and models.

HUAWEI Care+ General Terms and Conditions

The HUAWEI Care+ Promotion commenced in March 2025 and is ongoing.

The Promotion Period may be extended or reduced at the discretion of HUAWEI Technologies Africa (Pty) Ltd (“Organizer).

The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organizers.

Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizer.

No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of these terms and conditions.

The Organizer reserves the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organizers notify the Promotion Participants in a manner that is expedient according to its best ability.

The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organizers.

Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizers.

No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of these Terms and Conditions.

The Organizer reserves the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organizer for any reason (recognized in law). Notice of such termination shall be published on the Organizer’s Promotions Website.

In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organizer whatsoever.

In the event of a dispute in regard to any aspect of these Promotion and/or the Terms and Conditions, the Organizer’s decision will be final and binding and no correspondence will be entered into.

All Promotion Participants indemnify the Organizer, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss and/or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.

For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/ South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.

The Organizer reserves the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. It provides exclusive guarantee for your devices. Includes Accidental Damage Protection, Free Lifetime Software Support .
* Terms and Conditions Apply

2 Years / Accident-free

2 times Accidental Damage Protection 4

Accidental damage to add peace of mind

Free Lifetime Software Support

Access to HUAWEI experts for support any software issue

1 Year / Accidental damage, peace of mind

1 time Accidental Damage Protection 3

Accidental damage to add peace of mind

Free Lifetime Software Support

Access to HUAWEI experts for support any software issue

Applicable Models and Price List

Device Model 1 Year 2 Years Daily Cost From* Saved Cost Up To*
HUAWEI WATCH 4 R499 R999 R1.37 R6302
HUAWEI WATCH 5 R499
R299
R999
R799
R1.09 R6568
HUAWEI WATCH GT 5 R499
R299
R999
R799
R1.09 R1226
HUAWEI WATCH GT 5 Pro R499
R399
R999
R799
R1.09 R2194
HUAWEI WATCH FIT 3 R299
R199
R799
R639
R0.88 R1788
HUAWEI WATCH FIT 4 R299
R199
R799
R639
R0.88 R1780
HUAWEI WATCH FIT 4 Pro R499
R249
R999
R799
R1.09 R3386
HUAWEI Band 9 R99 R199 R0.27 R804
HUAWEI Band 10 R99 R199 R0.27 R1772
* Please note, the price is only applicable for in-store purchase.
* Daily Cost From: The price of HUAWEI Care+ (2 Years) is averaged to every day.
* Saved Cost Up To: 2 times of the highest spare part price of the equipment minus 2 times of labor fee.
* All price will be VAT inclusive.

How to Claim?

Frequently Asked Questions

  • 1. What is HUAWEI Care+ Accidental Damage Protection?
    Accidental Damage Protection provides extra protection for replacement of original HUAWEI components and spare parts, damage caused by accidental drops, impacts, water and/or liquid drops or liquid penetration.
  • 2. How can HUAWEI Care+ protect my device?
    If your HUAWEI device gets damaged due to an accident such as accidental drops, impacts, water and/or liquid penetration, you can repair it with a low-cost service fee.
  • 3. How much will it cost me to repair my device using HUAWEI Care+?
    Upon redeeming the HUAWEI Care+ Accidental Damage Protection for applicable HUAWEI model handsets, wearables, audios, tablet and PC at an authorized HUAWEI Service Centre within South Africa customers will pay a service fee of R499 (four hundred ninety-nine rand) (including Vat) for labor charges.
    Participants will pay a service fee of R2999 (two thousand nine hundred ninety-nine rand) when redeeming the Screen Damage Benefits for HUAWEI MATE XT l ULTIMATE DESIGN.
    The HUAWEI Care+ Accidental Damage Protection service fee for the HUAWEI Mate X6 is R1999 (one thousand nine hundred ninety-nine rand).
    In case of loss of a single Freebud or charging case, the Participant will qualify for a 50% discount on the replacement cost.
  • 4. What are the available types of HUAWEI Care+?
    The types of HUAWEI Care+ are different based on service period:
    HUAWEI Care+ (1 Year): Applicable for all HUAWEI devices except for PCs.
    HUAWEI Care+ (2 Years): Applicable for all HUAWEI devices.
    HUAWEI Care+ is only be applicable for selected HUAWEI models.
  • 5. What is included in the HUAWEI Care+?
    Here's a summary of HUAWEI Care+ Accidental Damage Protection based on service period and HUAWEI device category:
    Smart Phones and Tablets:
    1-Year includes 1-time Accidental Damage Protection plus Free Lifetime Software Support.
    2-Years include 2-times Accidental Damage Protection plus 1-time Battery Replacement.
    HUAWEI Mate XT l ULTIMATE DESIGN:
    1-Year Screen Damage Protection will only cover for the screen once plus Free Lifetime software support.
    Wearable:
    1-Year includes 1-time Accidental Damage Protection plus Free Lifetime Software Support.
    2-Years include 2-times Accidental Damage Protection plus Free Lifetime Software Support.
    Audio:
    1-Year includes 1-time 50% off Loss Care for Single Earbud plus 1-time Accidental Damage Protection.
    2-Years include 1-time 50% off Loss Care for Single Earbud plus 2-times Accidental Damage Protection plus 1-time Battery Replacement.
    PCs:
    2-Years include 2-times Accidental Damage Protection plus Free Lifetime Software Support.
  • 6. How many times can I use the Loss Care for Audio and what is its coverage?
    HUAWEI Loss Care for Audio can be used once during the service period for both HUAWEI Care+ (1 Year) or HUAWEI Care+ (2 Years). Only once for one Freebud, customer will pay 50% of the Freebud price to get a new bud, either the right Freebud or left Freebud.
  • 7. How can I make sure that my device has HUAWEI Care+ after its purchase?
    You can check and query the HUAWEI Care+ from:
    1- My HUAWEI App on your mobile or tablet through: My HUAWEI App > Support > Quick Services > Benefits, where you can check the device rights.
    2- From the HUAWEI official Website through: Support > Warranty Period Check, then enter the SN for your device to check device rights.

Terms & Conditions

1. HUAWEI Care+ provide consumers with repairs for HUAWEI wearable devices which cover damages resulting from accidental drops, impacts, water and/or liquid penetration.

2. Consumers can purchase HUAWEI Care+ Damage Protection wearable devices for 1 Year or for 2 Years.

3. HUAWEI Care+ for 1 Year provides consumers with 1 (one) repair for wearable devices which cover damages resulting from accidents such as accidental drops, impacts, water and/or liquid penetration.

4. HUAWEI Care+ for 2 Years provide consumers with 2 (two) repairs for wearables which cover damages resulting from accidental drops, impacts, water and/or liquid penetration during 2 years from device’s purchase date.

5. Consumers will receive a free battery replacement on the 2nd year of the service for the battery where its capacity is below 85%.

6. HUAWEI Care+ covers only 1(one) or 2(two) repairs during 1(one) or 2(two) years based on the purchased service (HUAWEI Care+ for 1 Year or HUAWEI Care+ for 2 Years).

7. Consumers will pay a service fee when claiming HUAWEI Care+ Accidental Damage Protection, being a service fee of R499 (four hundred and ninety-nine rand) for each repair.

8. Consumers can purchase HUAWEI Care+ with a new device as an additional damage protection within 14 days from the device purchase date.

9. Consumers can claim the HUAWEI Care+ Accidental Damage Protection from any HUAWEI Authorized Service Center in South Africa (Tyger Valley, Cornubia, Menlyn, SSS Cellular and Device Repair Centre).

10. Free lifetime software support for wearable device.

11. Theft and loss are excluded.

12. Refunds for HUAWEI Care+ (1 Year) or HUAWEI Care + (2 Years) will only be issued if the purchased device is returned. If the device is not returned Care+ will not be refunded. Refund for Care+ will included in the refund for the device.

13. These terms and conditions are only applicable to certain HUAWEI devices and models.

HUAWEI Care+ General Terms and Conditions

The HUAWEI Care+ Promotion commenced in March 2025 and is ongoing.

The Promotion Period may be extended or reduced at the discretion of HUAWEI Technologies Africa (Pty) Ltd (“Organizer).

The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organizers.

Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizer.

No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of these terms and conditions.

The Organizer reserves the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organizers notify the Promotion Participants in a manner that is expedient according to its best ability.

The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organizers.

Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizers.

No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of these Terms and Conditions.

The Organizer reserves the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organizer for any reason (recognized in law). Notice of such termination shall be published on the Organizer’s Promotions Website.

In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organizer whatsoever.

In the event of a dispute in regard to any aspect of these Promotion and/or the Terms and Conditions, the Organizer’s decision will be final and binding and no correspondence will be entered into.

All Promotion Participants indemnify the Organizer, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss and/or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.

For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/ South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.

The Organizer reserves the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. It provides exclusive benefits for your devices. Includes Accidental Damage Protection, Battery Replacement, Free Lifetime Software Support .
* HUAWEI Freebuds 6 has special benefits:
2 Years: 2 times Accidental Damage Protection, 2 times 50% off Loss Care for Single Earbud, and 2 Years Battery Replacement.
1 Year: 1 time Accidental Damage Protection, 1 time 50% off Loss Care for Single Earbud, and 1 Year Battery Replacement.
* Terms and Conditions Apply

2 Years / Accident-free

1 time 50% off Loss Care for Single Earbud 8

50% off the price of a single headset spare

2 times Accidental Damage Protection 4

Accidental damage to add peace of mind

1 time Battery Replacement 5

Free replacement for max capacity below 85%

1 Year / Accidental damage, peace of mind

1 time 50% off Loss Care for Single Earbud 8

50% off the price of a single headset spare

1 time Accidental Damage Protection 3

Accidental damage to add peace of mind

Applicable Models and Price List

Device Model 1 Year 2 Years Daily Cost From* Saved Cost Up To*
HUAWEI FreeClip R399
R200
R699
R629
R0.86 R1944
HUAWEI FreeArc R199
R99
R499
R439
R0.60 R1296
HUAWEI FreeBuds Pro 4 R399
R199
R699
R609
R0.83 R2368
HUAWEI FreeBuds 5 R399 R699 R0.96 R2038
HUAWEI FreeBuds 6 R249
R199
R599
R479
R0.66 R1718
HUAWEI FreeBuds 5i R199 R499 R0.68 R1046
HUAWEI FreeBuds 6i R199
R159
R499
R399
R0.55 R1436
HUAWEI FreeBuds SE 2 R149
R79
R399
R319
R0.44 R277
HUAWEI FreeBuds SE 3 R149
R79
R399
R319
R0.44 R277
* Please note, the price is only applicable for in-store purchase.
* Daily Cost From: The price of HUAWEI Care+ (2 Years) is averaged to every day.
* Saved Cost Up To: 2 times of the highest spare part price of the equipment minus 2 times of labor fee.
* All price will be VAT inclusive.

How to Claim?

Frequently Asked Questions

  • 1. What is HUAWEI Care+ Accidental Damage Protection?
    Accidental Damage Protection provides extra protection for replacement of original HUAWEI components and spare parts, damage caused by accidental drops, impacts, water and/or liquid drops or liquid penetration.
  • 2. How can HUAWEI Care+ protect my device?
    If your HUAWEI device gets damaged due to an accident such as accidental drops, impacts, water and/or liquid penetration, you can repair it with a low-cost service fee.
  • 3. How much will it cost me to repair my device using HUAWEI Care+?
    Upon redeeming the HUAWEI Care+ Accidental Damage Protection for applicable HUAWEI model handsets, wearables, audios, tablet and PC at an authorized HUAWEI Service Centre within South Africa customers will pay a service fee of R499 (four hundred ninety-nine rand) (including Vat) for labor charges.
    Participants will pay a service fee of R2999 (two thousand nine hundred ninety-nine rand) when redeeming the Screen Damage Benefits for HUAWEI MATE XT l ULTIMATE DESIGN.
    The HUAWEI Care+ Accidental Damage Protection service fee for the HUAWEI Mate X6 is R1999 (one thousand nine hundred ninety-nine rand).
    In case of loss of a single Freebud or charging case, the Participant will qualify for a 50% discount on the replacement cost.
  • 4. What are the available types of HUAWEI Care+?
    The types of HUAWEI Care+ are different based on service period:
    HUAWEI Care+ (1 Year): Applicable for all HUAWEI devices except for PCs.
    HUAWEI Care+ (2 Years): Applicable for all HUAWEI devices.
    HUAWEI Care+ is only be applicable for selected HUAWEI models.
  • 5. What is included in the HUAWEI Care+?
    Here's a summary of HUAWEI Care+ Accidental Damage Protection based on service period and HUAWEI device category:
    Smart Phones and Tablets:
    1-Year includes 1-time Accidental Damage Protection plus Free Lifetime Software Support.
    2-Years include 2-times Accidental Damage Protection plus 1-time Battery Replacement.
    HUAWEI Mate XT l ULTIMATE DESIGN:
    1-Year Screen Damage Protection will only cover for the screen once plus Free Lifetime software support.
    Wearable:
    1-Year includes 1-time Accidental Damage Protection plus Free Lifetime Software Support.
    2-Years include 2-times Accidental Damage Protection plus Free Lifetime Software Support.
    Audio:
    1-Year includes 1-time 50% off Loss Care for Single Earbud plus 1-time Accidental Damage Protection.
    2-Years include 1-time 50% off Loss Care for Single Earbud plus 2-times Accidental Damage Protection plus 1-time Battery Replacement.
    HUAWEI FreeBuds 6 offers the following:
    2 Years Care+: 2-times Accidental Damage Protection, 2 times 50% off Loss Care for Single Earbud, and 2 Years Battery Replacement.
    1 Year Care+: 1-time Accidental Damage Protection, 1 time 50% off Loss Care for Single Earbud, and 1 Year Battery Replacement.
    PCs:
    2-Years include 2-times Accidental Damage Protection plus Free Lifetime Software Support.
  • 6. How many times can I use the Loss Care for Audio and what is its coverage?
    HUAWEI Loss Care for Audio can be used once during the service period for both HUAWEI Care+ (1 Year) or HUAWEI Care+ (2 Years). Only once for one Freebud, customer will pay 50% of the Freebud price to get a new bud, either the right Freebud or left Freebud.
  • 7. How can I make sure that my device has HUAWEI Care+ after its purchase?
    You can check and query the HUAWEI Care+ from:
    1- My HUAWEI App on your mobile or tablet through: My HUAWEI App > Support > Quick Services > Benefits, where you can check the device rights.
    2- From the HUAWEI official Website through: Support > Warranty Period Check, then enter the SN for your device to check device rights.

Terms & Conditions

1. HUAWEI Care+ provide consumers with repairs for HUAWEI audio devices which cover damages resulting from accidental drops, impacts, water and/or liquid penetration.

2. Consumers can purchase HUAWEI Care+ Damage Protection for audio devices for 1 Year or for 2 Years.

3. HUAWEI Care+ for 1 Year provides consumers with 1 (one) repair for audio devices which cover damages resulting from accidents such as accidental drops, impacts, water and/or liquid penetration. HUAWEI Care+ for 1 Year covers 1 time 50% off Loss Care for a single FreeBud (Customer will pay half the price for a single Freebud). Unlimited battery replacement for 1 Year.

4. HUAWEI Care+ for 2 Years provide consumers with 2 (two) repairs for audios which cover damages resulting from accidental drops, impacts, water and/or liquid penetration during 2 years from device’s purchase date. HUAWEI Care+ for 2 Years also covers 1 time 50% off Loss Care for a single FreeBud. Exlcuding HUAWEI FreeBuds 6, HUAWEI FreeBuds 6 comes with 2 times 50% off Loss Care for single FreeBud (Customer will pay half the price for a single FreeBud). Unlimited Battery Replacement for 2 Years.

5. Consumers will receive a free battery replacement on the 2nd year of the service for the battery where its capacity is below 85%.

6. HUAWEI Care+ covers only 1(one) or 2(two) repairs during 1(one) or 2(two) years based on the purchased service (HUAWEI Care+ for 1 Year or HUAWEI Care+ for 2 Years).

7. Consumers will pay a service fee when claiming HUAWEI Care+ Accidental Damage Protection, being a service fee of R499 (four hundred and ninety-nine rand) for each repair.

8. For HUAWEI Care+ 1 Year and 2 Year Loss Care (Customer can purchase a single FreeBud for half the price) for audio cover for only one single FreeBud, either right FreeBud or left FreeBud, during the service period, consumers will pay 50% of the FreeBud price as a spare part. Model list can be found under HUAWEI Care+ for audios. https://consumer.huawei.com/za/support/huawei-care-plus/

9. HUAWEI FreeBuds 6 (2 Year Care+) comes with 2 times 50% off loss Care for a single FreeBud, during the service period, consumers will pay 50% of the FreeBud price as a spare part (Customer will pay half the price for a single FreeBud).

10. Free lifetime support for audio device connection issues.

11. Consumers can purchase HUAWEI Care+ with a new device as an additional damage protection within 14 days from the device purchase date.

12. Consumers can claim either 1 Year or 2 Years HUAWEI Care+ Accidental Damage Protection from any HUAWEI Authorized Service Center in South Africa (Tyger Valley, Cornubia, Menlyn, SSS Cellular and Device Repair Centre) from date of purchase.

13. Theft and/or loss are excluded.

14. Refunds for HUAWEI Care+ (1 Year) or HUAWEI Care + (2 Years) will only be issued if the purchased device is returned. If the device is not returned HUAWEI Care+ will not be refunded. Refund for the purchase of HUAWEI Care+ will be included in the refund for the device.

15.These terms and conditions are only applicable to certain HUAWEI devices and models. Model list can be found under HUAWEI Care+ for audios. https://consumer.huawei.com/za/support/huawei-care-plus/

HUAWEI Care+ General Terms and Conditions

The HUAWEI Care+ Promotion commenced in March 2025 and is ongoing.

The Promotion Period may be extended or reduced at the discretion of HUAWEI Technologies Africa (Pty) Ltd (“Organizer).

The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organizers.

Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizer.

No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of these terms and conditions.

The Organizer reserves the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organizers notify the Promotion Participants in a manner that is expedient according to its best ability.

The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organizers.

Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizers.

No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of these Terms and Conditions.

The Organizer reserves the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organizer for any reason (recognized in law). Notice of such termination shall be published on the Organizer’s Promotions Website.

In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organizer whatsoever.

In the event of a dispute in regard to any aspect of these Promotion and/or the Terms and Conditions, the Organizer’s decision will be final and binding and no correspondence will be entered into.

All Promotion Participants indemnify the Organizer, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss and/or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.

For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/ South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.

The Organizer reserves the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.