HUAWEI Support South Africa

  • Mobile
  • Foldable Device
  • Tablet
  • PC
  • Wearable
  • Audio

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. Includes accidental damage protection,
battery replacement
and loss care service for audio.

Get 3 months HUAWEI Care+* free with HUAWEI Pura 70 series, HUAWEI nova 12 series and HUAWEI nova 13 series
*Complimentary Accidental Damage Protection

2 Years
2 years accident-free

2 times
Accidental Damage Protection 1

1 time
Battery Replacement 2

Free Lifetime
Software Support

1 Year
Accidental damage, peace of mind

1 time
Accidental Damage Protection 1

Free Lifetime
Software Support

Model and Price

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. Includes accidental damage protection,
battery replacement
and loss care service for audio.

Get 6 months HUAWEI Care+ free with HUAWEI Mate X6

2 Years
2 years accident-free

2 times
Accidental Damage Protection 1

1 time
Battery Replacement 2

Free Lifetime
Software Support

1 Year
Applicable to HUAWEI Mate XT | ULTIMATE DESIGN

1 time
Screen Protection

Free Lifetime
Software Support

1 Year
Applicable to other devices

1 time
Accidental Damage Protection 1

Free Lifetime
Software Support

Model and Price

Device Model 1 Year 2 Years Daily Cost From* Saved Cost Up To*
HUAWEI Mate X6 3199 ZAR 6999 ZAR 9.59 ZAR 29886 ZAR

* Daily Cost From: The price of HUAWEI Care+ (2 Years) is averaged to every day.
* Saved Cost Up To: 2 times of the highest spare part price of the equipment minus 2 times of labor fee.
* Please be informed that the offer is only in selected devices, so if your device has no discount price, then it means that it is out of offer.

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. Includes accidental damage protection,
battery replacement
and loss care service for audio.

Get 3 months HUAWEI Care+* free with HUAWEI MatePad 11.5" series and HUAWEI MatePad SE 11
*Complimentary Accidental Damage Protection

2 Years
2 years accident-free

2 times
Accidental Damage Protection 1

1 time
Battery Replacement 2

Free Lifetime
Software Support

1 Year
Accidental damage, peace of mind

1 time
Accidental Damage Protection 1

Free Lifetime
Software Support

Model and Price

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. Includes accidental damage protection,
battery replacement
and loss care service for audio.

2 Years
2 years accident-free

2 times
Accidental Damage Protection 1

Free Lifetime
Software Support

Model and Price

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. Includes accidental damage protection,
battery replacement
and loss care service for audio.

Get 3 months HUAWEI Care+* free with HUAWEI WATCH GT 5 and HUAWEI WATCH GT 5 Pro
*Complimentary Accidental Damage Protection

2 Years
2 years accident-free

2 times
Accidental Damage Protection 1

Free Lifetime
Software Support

1 Year
Accidental damage, peace of mind

1 time
Accidental Damage Protection 1

Free Lifetime
Software Support

Model and Price

HUAWEI Care+ is an official comprehensive protection service from HUAWEI. Includes accidental damage protection,
battery replacement
and loss care service for audio.

2 Years
2 years accident-free

1 time 50% off
Loss Care for Single Earbud

2 times
Accidental Damage Protection 1

Free Lifetime
Software Support

1 Year
Accidental damage, peace of mind

1 time 50% off
Loss Care for Single Earbud

1 time
Accidental Damage Protection 1

Free Lifetime
Software Support

Model and Price

How to Purchase?

Purchase at Experience Store

Purchase along with new device at Experience Store

Purchase Online

Insert the SN number, and click Continue

How do I query the device SN?

Extra services

How to find Serial Number (SN)

1.Phones & Tablets:Setting > about phone > status, OR Dial *#06#, OR Find it in the device’s box.

2.Watches:Settings > About and swipe down to find the SN, OR Find it in the watch’s box.

3.PCs:Refer to the label on the back of the PC to view SN, or SN can be found on the device box.

Frequently Asked Questions

  • 1. How can I Purchase HUAWEI Care+?
    You can purchase HUAWEI Care+ with new selected HUAWEI devices, either from the HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores. Ask the promotor after the purchase about the protection services HUAWEI Care+ and he/she will help you to raise a request, purchase it and link it to your device from the online store. HUAWEI Care+ can be purchased within 14(fourteen) days from the date of purchase of new selected HUAWEI devices. - Click here to make the purchase.
  • 2. How can I claim HUAWEI Care+?
    A: When a part of your device is accidentally damaged and you have successfully purchased HUAWEI Care+ for that device, visit any of the HUAWEI Authorized Customer Service Centers or contact us on 0860 861 111. Upon redemption of the HUAWEI Care+, you will pay a service fee of R499 including VAT for labour charges. Free Courier Service within the Republic of South Africa are available. Participants will pay a service fee of R2999 (Two thousand nine hundred ninety-nine rand) when redeeming the Screen Damage Benefits for HUAWEI MATE XT l ULTIMATE DESIGN. Service fee for the HUAWEI Mate X6 is R1999 (One thousand nine hundred ninety-nine rand).
  • 3. How can I enquire about the HUAWEI Care+ I've purchased?
    You can check HUAWEI Care+ rights and services, please check it as follows: MY HUAWEI App > Support > Quick Services > Benefits
  • 4. Do I need to sign up for Complimentary HUAWEI Care+ (3 Months)/HUAWEI Care+ (6 Months) Accident Free?
    The HUAWEI Care+ is automatically activated once a purchase of a new selected HUAWEI Devices are made. No sign up is required.
  • 5. How to upgrade from HUAWEI Care+ (3 Months)/HUAWEI Care+ (6 Months) to HUAWEI Care+ (2 Years)?
    In the event of wanting to upgrade to the HUAWEI Care+ (2 Years), you are required to make the purchase of the HUAWEI Care+ (2 Years) within 90(ninety) days from the date of purchase of the new selected HUAWEI device. The purchase of the HUAWEI Care+ (2 Years) must be made before HUAWEI Care+ (3 Months)/HUAWEI Care+ (6 Months) is claimed.

+ Click to view Terms & Conditions

+ HUAWEI Care+ (1 Year) & HUAWEI Care+ (2 Years) Promotion Terms & Conditions

HUAWEI Care + Promotion Terms & Conditions
Ongoing
1. Introduction
1.1 HUAWEI Care + (“Promotion”) is organized and managed by HUAWEI Technologies Africa (Pty) Ltd (“HUAWEI”), including affiliates and subsidiaries (collectively referred to as the “Organizers”).
1.2 This Promotion is comprised of 3(three) services:
     • Accidental Damage Protection HUAWEI Care + (2 Years) & HUAWEI Care+ (1 Year) as per clauses 2.1 and clause 2.2, the Participant has an option to select either HUAWEI Care + (2 Years) or HUAWEI Care+ (1 Year);
     • Battery Replacement; and
     • Free Lifetime Software Support.
1.3 The Promotion is open for entry by all South African residents of 18 years and older with a valid South African identity document or Smart Card.
1.4 By entering the Promotion, all Participants agree to be bound by these terms and conditions, which will be interpreted by the Organizers and the Organizers decision regarding any issue will be final and binding and no correspondence will be entered.
1.5 This Promotion commenced in March 2025 and is ongoing, (the “Promotion Period”).
1.6 The Promotion deals exclusively with purchases made at HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores within the Republic of South Africa.
1.7 This Promotion is only applicable to qualifying devices as per clause 1.8
1.8 Only qualifying devices as per https://consumer.huawei.com/za/support/huawei-care-plus/ will qualify for this Promotion.
1.9 You can purchase the Promotion for the qualifying HUAWEI Devices purchased from any HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores within the Republic of South Africa.
1.10 The Promotion can be purchased within 14(fourteen) days from the date of purchase of the qualifying device.
1.11 This Promotion enables Participants to claim for 1 (one) replacement (parts / repair) during the first year from date of purchase of qualifying device and 1 (one) replacement (parts / repair) in the second year from the date of purchase of device.
1.12 The Promotion does not cover any wearable straps.
1.13 In the case of loss of a single Freebud or charging case the Participant will qualify for a 50% discount on the replacement cost.
1.14 Upon redeeming the Promotion at an ASC-E – Accredited Service Centre, Participants will pay a service fee of R499 (four hundred ninety-nine rand) (including Vat) for labor charges. Participants will pay a service fee of R2999 (Two thousand nine hundred ninety-nine rand) when redeeming the Screen Damage Benefits for HUAWEI MATE XT l ULTIMATE DESIGN. Service fee for the HUAWEI Mate X6 is R1999 (One thousand nine hundred ninety-nine rand).
1.15 The Promotion will not affect the standard warranty of a device.
1.16 Participants can enjoy the Promotion by visiting any of the HUAWEI Authorized Customer Service Centers, or by contacting us on 0860 861 111. Free Courier Service within the Republic of South Africa are available for this Promotion.
2. Promotion Details
2.1 Accidental Damage Protection HUAWEI Care + (2 Years)
2.1.1 HUAWEI Care + (2 Years);
2.1.2 Accidental Damage Protection provides extra protection for replacement of the original HUAWEI components, spare parts damage caused by accidental drops, impacts, water and/or liquid drops or liquid penetration;
2.1.3 Theft and loss are excluded;
2.1.4 2 (two)years Accidental Damage Protection Promotion enables Participants to claim for 1 (one) replacement (parts / repair) during the first year from the date of purchase of qualifying device and 1 (one) replacement (parts / repair) during the second year from date of purchase of device; and
2.1.5 For Wearables, straps are excluded.
2.2 Accidental Damage Protection HUAWEI Care+ (1 Year);
2.2.1 HUAWEI Care+ (1 Year);
2.2.2 Accidental Damage Protection provides extra protection for replacement of the original HUAWEI components, spare parts damage caused by accidental drops, impacts, water and/or liquid drops or liquid penetration;
2.2.3 Theft and loss are excluded;
2.2.4 HUAWEI Care+ (1 Year), Accidental Damage Protection Promotion enables Participants to claim for 1 (one) replacement (parts / repair) during the first year from the date of purchase of qualifying device; and
2.2.5 For Wearables, straps are excluded.
2.3 Battery Replacement
2.3.1 Battery replacement is only applicable to the HUAWEI Care+ (2 Years) NOT to the HUAWEI Care+ (1 Year);
2.3.2 Battery health must be below 85%; and Replacement will be done during the second year of coverage.
2.4 Lifetime software support
2.4.1 Covers all software related issues such as App downloads, software bugs and updates, only applicable to HUAWEI devices.
3. Refunds
3.1 Refund for HUAWEI Care+ (1 Year) or HUAWEI Care + (2 Years) will only be issued if the device purchased is returned.
3.2 If the device is not returned Care+ will not be refunded
3.3 Payment - Refund for Care+ will included in the refund for the device
4. General Terms and Conditions
4.1 The Promotion commenced in March 2025 and is ongoing.
4.2 The Promotion Period may be extended or reduced at the discretion of the Organizers.
4.3 The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organizers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizers. No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of the terms and conditions.
4.4 The Organizers reserve the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organizers notify the Promotion Participants in a manner that is expedient according to its best ability.
4.5 The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organizers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizers. No Promotion Participants shall have any recourse against the Organizers as a result of any alterations of the Terms and Conditions.
4.6 The Organizers reserve the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organizers for any reason (recognized in law). Notice of such termination shall be published on the Organizers Promotions Website. In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organizers whatsoever.
4.7 In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, the Organizer’s decision will be final and binding and no correspondence will be entered into.
4.8 All Promotion Participants indemnify the Organizers, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.
4.9 For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/.
4.10 South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.
4.11 HUAWEI reserve the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.

+ HUAWEI Care + (3 Months) Accidental Damage Protection Terms & Conditions

HUAWEI Care + Accidental Damage Protection 3 Months Terms & Conditions
Ongoing January 2025
1. Introduction
1.1 HUAWEI Care + Accidental Damage Protection 3 Months (“Promotion”) is organized and managed by HUAWEI Technologies Africa (Pty) Ltd (“HUAWEI”), including affiliates and subsidiaries (collectively referred to as the “Organizers”).
1.2 This Promotion is comprised of 2(two) services:
     • Accidental Damage Protection; and
     • Free Lifetime Software Support.
1.3 The Promotion is open for entry by all South African residents of 18 years and older with a valid South African identity document or Smart Card.
1.4 By entering the Promotion, all Participants agree to be bound by these terms and conditions, which will be interpreted by the Organizers and the Organizers decision regarding any issue will be final and binding and no correspondence will be entered.
1.5 This Promotion commences in January 2025 and is ongoing, (the “Promotion Period”).
1.6 The Promotion deals exclusively with purchases made at HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores within the Republic of South Africa.
1.7 Only Promotion devices https://consumer.huawei.com/za/support/huawei-care-plus/ will qualify for this Promotion.
1.8 You can purchase the Promotion for the qualifying HUAWEI Devices purchased from any HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores within the Republic of South Africa.
1.9 This Promotion enables Participants to claim for 1 (one) replacement (parts / repair) during 3 (three) months from the date of purchase of the qualifying device.
1.10 This Promotion is automatically activated from the date of purchase of any qualifying HUAWEI Devices. No sign up is required.
1.11 In the event of a Participant wanting to upgrade to the HUAWEI Care+ (1 Year) or HUAWEI Care + (2 Years); the Participant is required to make the purchase within 90(ninety) days from the date of purchase of the qualifying device. The purchase must be made before this Promotion is claimed.
1.12 The Promotion does not cover any wearable straps.
1.13 Upon redeeming the Promotion at an ASC-E – Accredited Service Centre, Participants will pay a service fee of R499 (four hundred ninety-nine rand) (including Vat) for labour charges.
1.14 The Promotion will not affect the standard warranty of a device.
1.15 Participants can enjoy the Promotion by visiting any of the HUAWEI Authorized Customer Service Centers, or by contacting us on 0860 861 111. Free Courier Service within the Republic of South Africa are available for this Promotion.
2. Promotion Details
2.1 Accidental Damage Protection
2.1.1 HUAWEI Care+ (3 Months);
2.1.2 Accidental Damage Protection provides extra protection for replacement of the original HUAWEI components, spare parts damage caused by accidental drops, impacts, water and/or liquid drops or liquid penetration;
2.1.3 Theft and loss are excluded;
2.1.4 This Promotion enables Participants to claim for 1 (one) replacement (parts / repair) during 3 (three) months from date of purchase of the qualifying device.
2.1.5 For Wearables, straps are excluded.
2.2 Lifetime software support
2.2.1 Covers all software related issues such as App downloads, software bugs and updates, only applicable to HUAWEI devices.
3. General Terms and Conditions
3.1 The Promotion commences in January 2025 and is ongoing.
3.2 The Promotion Period may be extended or reduced at the discretion of the Organisers.
3.3 The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organisers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organisers. No Promotion Participants shall have any recourse against the Organisers as a result of any alterations of the terms and conditions.
3.4 The Organisers reserve the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organisers notify the Promotion Participants in a manner that is expedient according to its best ability.
3.5 The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organisers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organisers. No Promotion Participants shall have any recourse against the Organisers as a result of any alterations of the Terms and Conditions.
3.6 The Organisers reserve the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organisers for any reason (recognized in law). Notice of such termination shall be published on the Organisers Promotions Website. In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organisers whatsoever.
3.7 In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, the Organiser’s decision will be final and binding and no correspondence will be entered into.
3.8 All Promotion Participants indemnify the Organisers, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.
3.9 For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/.
3.10 South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.
3.11 HUAWEI reserve the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.

+ HUAWEI Mate XT l ULTIMATE DESIGN | HUAWEI Care+ (1 Year) Screen Damage Replacement Terms & Conditions

HUAWEI Mate XT l ULTIMATE DESIGN | HUAWEI Care+ (1 Year) Screen Damage Replacement
Terms & Conditions
Ongoing 1st March 2025
1. Introduction
1.1 HUAWEI Mate XT l ULTIMATE DESIGN| HUAWEI Care+ (1 Year) (“Promotion”) is organized and managed by HUAWEI Technologies Africa (Pty) Ltd (“HUAWEI”), including affiliates and subsidiaries (collectively referred to as the “Organizer”).
1.2 This Promotion is comprised of 2 (two) services:
     • Screen Damage Protection; and
     • Free Lifetime Software Support.
1.3 The Promotion is open for entry by all South African residents of 18 years and older with a valid South African identity document or Smart Card.
1.4 By entering the Promotion, all Participants agree to be bound by these terms and conditions, which will be interpreted by the Organizers and the Organizers decision regarding any issue will be final and binding and no correspondence will be entered.
1.5 This Promotion commences on 1st March 2025 and is ongoing, (the “Promotion Period”).
1.6 The Promotion deals exclusively with purchases made at HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores within the Republic of South Africa.
1.7 Only Promotion devices HUAWEI Mate XT l ULTIMATE DESIGN will qualify for this Promotion.
1.8 This Promotion enables Participants to claim for 1 (one) screen replacement repair during 12 (twelve) months from the date of purchase of the qualifying device.
1.9 This Promotion is automatically activated from the date of purchase of any qualifying HUAWEI Devices. No sign up is required.
1.10 Upon redeeming the Promotion at HUAWEI Authorized Service Centre Menlyn and SSS Cellular. Participants will pay a service fee of R2999 (two thousand nine hundred and ninety-nine) (including Vat) for service charges.
1.11 The Promotion will not affect the standard warranty of a device.
1.12 Door to Door Service will only be available in 4 area (Johannesburg, Pretoria, Durban, Cape Town) within a 50km radius of the HUAWEI Authorized Service Centre.
2. Promotion Details
2.1 Screen Damage Protection,
2.1.1 HUAWEI Care+ (1 Year) Complimentary;
2.1.2 Screen Damage Protections provides extra protection for replacement of the original HUAWEI Mate XT l ULTIMATE DESIGN screen.
2.1.3 Theft and loss are excluded;
2.1.4 This Promotion enables Participants to claim for 1 (one) screen replacement repair during 12 (twelve) months from date of purchase of the qualifying device.
2.2 Lifetime software support
2.2.1 Covers all software related issues such as App downloads, software bugs and updates, only applicable to HUAWEI Mate XT l ULTIMATE DESIGN
3. General Terms and Conditions
3.1 The Promotion commences in 1st March 2025 and is ongoing.
3.2 The Promotion Period may be extended or reduced at the discretion of the Organizer.
3.3 The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organizer. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizer. No Promotion Participants shall have any recourse against the Organizer as a result of any alterations of the terms and conditions.
3.4 The Organizer reserves the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organizer notifies the Promotion Participants in a manner that is expedient according to its best ability.
3.5 The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organizer. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizer. No Promotion Participants shall have any recourse against the Organizer as a result of any alterations of the Terms and Conditions.
3.6 The Organizer reserves the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organizer for any reason (recognized in law). Notice of such termination shall be published on the Organizer’s Promotions Website. In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organizer whatsoever.
3.7 In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, the Organizer’s decision will be final and binding and no correspondence will be entered into.
3.8 All Promotion Participants indemnify the Organizer, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.
3.9 For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/privacy/privacy-policy/.
3.10 South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.
3.11 HUAWEI reserves the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.

+ HUAWEI Mate X6 | HUAWEI Care+ (6 Months) Complimentary Terms & Conditions

HUAWEI Mate X6 | HUAWEI Care+ (6 Months) Complimentary
Terms & Conditions
Ongoing 1st March 2025
1. Introduction
1.1 HUAWEI Mate X6| HUAWEI Care+ (6 Months) (“Promotion”) is organized and managed by HUAWEI Technologies Africa (Pty) Ltd (“HUAWEI”), including affiliates and subsidiaries (collectively referred to as the “Organizer”).
1.2 This Promotion is comprised of 2 (two) services:
     • Accidental Damage Protection; and
     • Free Lifetime Software Support.
1.3 The Promotion is open for entry by all South African residents of 18 years and older with a valid South African identity document or Smart Card.
1.4 By entering the Promotion, all Participants agree to be bound by these terms and conditions, which will be interpreted by the Organizers and the Organizers decision regarding any issue will be final and binding and no correspondence will be entered.
1.5 This Promotion commences on 1st March 2025 and is ongoing, (the “Promotion Period”).
1.6 The Promotion deals exclusively with purchases made at HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores within the Republic of South Africa.
1.7 Only Promotion devices HUAWEI Mate X6 will qualify for this Promotion.
1.8 This Promotion enables Participants to claim for 1 (one) replacement repair during 6 (six) months from the date of purchase of the qualifying device.
1.9 This Promotion is automatically activated from the date of purchase of any qualifying HUAWEI Devices. No sign up is required.
1.10 Upon redeeming the Promotion at HUAWEI Authorized Service Centre Canal Walk, Cornubia, Menlyn, DRC and SSS Cellular. Participants will pay a service fee of R1999 (One thousand nine hundred and ninety-nine) (including Vat) for service charges.
1.11 In the event of a Participant wanting to upgrade to the HUAWEI Care+ (2 Years); the Participant is required to make the purchase within 180 (One hundred and eighty) days from the date of purchase of the qualifying device. The purchase must be made before this Promotion is claimed.
1.12 The Promotion will not affect the standard warranty of a device.
2. Promotion Details
2.1 Accidental Damage Protection,
2.1.1 HUAWEI Care+ (6 Months) Complimentary;
2.1.2 Accidental Damage Protections provides extra protection for replacement of the original HUAWEI Mate X6, spare parts damage caused by physical damage, water and/or liquid damage.
2.1.3 Theft and loss are excluded;
2.1.4 This Promotion enables Participants to claim for 1 (one) replacement repair during 6 (six) months from date of purchase of the qualifying device.
2.2 Lifetime software support
2.2.1 Covers all software related issues such as App downloads, software bugs and updates, only applicable to HUAWEI Mate X6.
3. General Terms and Conditions
3.1 The Promotion commences in 1st March 2025 and is ongoing.
3.2 The Promotion Period may be extended or reduced at the discretion of the Organizer.
3.3 The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organizer. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizer. No Promotion Participants shall have any recourse against the Organizer as a result of any alterations of the terms and conditions.
3.4 The Organizer reserves the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organizer notify the Promotion Participants in a manner that is expedient according to its best ability.
3.5 The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organizer. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organizer. No Promotion Participants shall have any recourse against the Organizer as a result of any alterations of the Terms and Conditions.
3.6 The Organizer reserves the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organizer for any reason (recognized in law). Notice of such termination shall be published on the Organizer’s Promotions Website. In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organizerwhatsoever.
3.7 In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, the Organizer’s decision will be final and binding and no correspondence will be entered into.
3.8 All Promotion Participants indemnify the Organizer, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.
3.9 For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/.
3.10 South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.
3.11 HUAWEI reserves the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.

The above service benefits can be used only during the effective period of the service.

1. Each time repair service subject to a labor free of ZAR 499 only, or ZAR 1999 for HUAWEI Mate X6 and ZAR 2999 for HUAWEI Mate XT l ULTIMATE DESIGN.

2. Enjoy free battery replacement in the 2nd year of HUAWEI Care+ when the battery capacity of your device is less than 85% (80% for PC). The query path is Settings > Battery > Battery Health > Maximum Capacity.

* Only some HUAWEI customer service centers provide support for smart wearable devices. For details, call 0860 861 111.

* If the device is disassembled or repaired without permission, the service rights cannot be obtained. For details, see HUAWEI Customer Service Center.

* The service content varies depending on the device. For details, see the content displayed on the corresponding device page.

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