Premier Service

Free 3 Months HUAWEI Care+

One time repair for one accidentally damaged part of the device’s main parts during the first 3 months from device purchasing date.
The customer can purchase HUAWEI Care+ (1 Year) or HUAWEI Care+ (2 Years) within 3 months.

Free Postal Repair Service

Free pick-up and delivery from/to your home for repairs.

Free Screen Protector Service

Enjoy Free Screen protector service at the HUAWEI service center during HUAWEI monthly service day activity.

Your Safeguard

2 Years

2 times Accidental Damage Protection

1 time Battery Replacement

Free Lifetime Software Support

1 Year

1 time Accidental Damage Protection

Free Lifetime Software Support

* When you repair the device using the benefit of HUAWEI Care+, you need to bear a minimal fees, R999 for foldable screen and R499 for any other repair.
Model 2 Years 1 Year
HUAWEI Pura 70 R2499 R1999 R1299
HUAWEI Pura 70 Pro R2499 R1999 R1299
HUAWEI Pura 70 Ultra R3999 R3199 R1899

Your Guide to Saving

Take the HUAWEI Pura 70 Ultra, for example, and apply for the HUAWEI Care+ (2 Years)

Service Scenario Without HUAWEI Care+ With HUAWEI Care+
(Service Charge)
Saved Cost
Accidental Mainboard Damage R39524 R499 R32884
Accidental Screen Damage R14970 R499 R13972

Frequently Asked Questions

  • Q1: Do I need to sign up for HUAWEI Care+ (3 Months) Complimentary Accident Free?
    A: The HUAWEI Care+ is automatically activated once a purchase of a new selected HUAWEI Devices are made. No sign up is required.
  • Q2: How to upgrade from HUAWEI Care+ (3 Months) to HUAWEI Care+ (2 Years)?
    A: In the event of wanting to upgrade to the HUAWEI Care+ (2 Years), you are required to make the purchase of the HUAWEI Care+ (2 Years) within 90(ninety) days from the date of purchase of the new selected HUAWEI device. The purchase of the HUAWEI Care+ (2 Years) must be made before HUAWEI Care+ (3 Months) is claimed.
  • Q3: How can I claim HUAWEI Care+?
    A: When a part of your device is accidentally damaged and you have successfully purchased HUAWEI Care+ for that device, visit any of the HUAWEI Authorized Customer Service Centers or contact us on 0860 861 111. Free Courier Service within the Republic of South Africa are available. Upon redemption of the HUAWEI Care+ you will pay a service fee of R499 including Vat for labor.

HUAWEI Pura 70 Series | HUAWEI Care+ (3 Months) Complimentary
Terms & Conditions
Ongoing May 2024

1. Introduction

1.1 HUAWEI Pura 70 Series | HUAWEI Care+ (3 Months) (“Promotion”) is organized and managed by HUAWEI Technologies Africa (Pty) Ltd (“HUAWEI”), including affiliates and subsidiaries (collectively referred to as the “Organizers”).

1.2 This Promotion is comprised of 2 (two) services:
   • Accidental Damage Protection; and
   • Free Lifetime Software Support.

1.3 The Promotion is open for entry by all South African residents of 18 years and older with a valid South African identity document or Smart Card.

1.4 By entering the Promotion, all Participants agree to be bound by these terms and conditions, which will be interpreted by the Organizers and the Organizers decision regarding any issue will be final and binding and no correspondence will be entered.

1.5 This Promotion commences in May 2024 and is ongoing, (the “Promotion Period”).

1.6 The Promotion deals exclusively with purchases made at HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores within the Republic of South Africa.

1.7 Only Promotion devices such as HUAWEI Pura 70, HUAWEI Pura 70 Pro and HUAWEI Pura 70 Ultra will qualify for this Promotion.

1.8 You can purchase the Promotion for the qualifying HUAWEI Devices purchased from any HUAWEI Authorized Service Centers, HUAWEI Experience Stores & Online stores within the Republic of South Africa.

1.9 This Promotion enables Participants to claim for 1 (one) replacement (parts / repair) during 3 (three) months from the date of purchase of the qualifying device.

1.10 This Promotion is automatically activated from the date of purchase of any qualifying HUAWEI Devices. No sign up is required.

1.11 In the event of a Participant wanting to upgrade to the HUAWEI Care+ (2 Years); the Participant is required to make the purchase within 90(ninety) days from the date of purchase of the qualifying device. The purchase must be made before this Promotion is claimed.

1.12 Upon redeeming the Promotion at an ASC-E – Accredited Service Centre, Participants will pay a service fee of R499 (four hundred ninety-nine rand) (including Vat) for labour charges.

1.13 The Promotion will not affect the standard warranty of a device.

1.14 Participants can enjoy the Promotion by visiting any of the HUAWEI Authorized Customer Service Centers, or by contacting us on 0860 861 111. Free Courier Service within the Republic of South Africa are available for this Promotion.

2. Promotion Details

2.1 Accidental Damage Protection

2.1.1 HUAWEI Care+ (3 Months) Complimentary;

2.1.2 Accidental Damage Protection provides extra protection for replacement of the original HUAWEI components, spare parts damage caused by accidental drops, impacts, water and/or liquid drops or liquid penetration;

2.1.3 Theft and loss are excluded;

2.1.4 This Promotion enables Participants to claim for 1 (one) replacement (parts / repair) during 3 (three) months from date of purchase of the qualifying device.

2.1.5 For Wearables, straps are excluded.

2.2 Lifetime software support

2.2.1 Covers all software related issues such as App downloads, software bugs and updates, only applicable to HUAWEI devices.

3. General Terms and Conditions

3.1 The Promotion commences in May 2024 and is ongoing.

3.2 The Promotion Period may be extended or reduced at the discretion of the Organisers.

3.3 The Promotion, and any terms and/or conditions surrounding it may be amended by reasonable notification at any time and will be applied and interpreted in the sole discretion of the Organisers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organisers. No Promotion Participants shall have any recourse against the Organisers as a result of any alterations of the terms and conditions.

3.4 The Organisers reserve the right to extend, reasonably shorten or suspend the time period of the Promotion for technical or commercial or operational reasons or for the greater public good or due to a “force majeure” event or generally for any reason whatsoever within their sole discretion, on condition that the Organisers notify the Promotion Participants in a manner that is expedient according to its best ability.

3.5 The Promotion, any terms and/or conditions surrounding it may be amended by reasonable notification at any time during the Promotion, and will be applied and interpreted in the sole discretion of the Organisers. Such altered terms and conditions shall become effective immediately after being altered or on such date as may be determined by the Organisers. No Promotion Participants shall have any recourse against the Organisers as a result of any alterations of the Terms and Conditions.

3.6 The Organisers reserve the right to amend the rules and/or terminate this Promotion immediately at any stage, whether required as a result of changes in legislation, or if required by any national, provincial or municipal authority, or within the sole discretion of the Organisers for any reason (recognized in law). Notice of such termination shall be published on the Organisers Promotions Website. In such event, all Participants waive any rights that they may have/purport to have in terms of this Promotion and acknowledge that they will have no recourse against the Organisers whatsoever.

3.7 In the event of a dispute in regard to any aspect of the Promotion and/or the Terms and Conditions, the Organiser’s decision will be final and binding and no correspondence will be entered into.

3.8 All Promotion Participants indemnify the Organisers, their associated and subsidiary companies, and their directors, officers and employees, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever from the Promotion Participants participation in any way whatsoever in this Promotion.

3.9 For further information, please refer to the HUAWEI Privacy Policy located at https://consumer.huawei.com/za/legal/privacy-policy/.

3.10 South African law shall govern these Promotion rules and the courts of South Africa shall have exclusive jurisdiction.

3.11 HUAWEI reserves the right to amend these terms and conditions without prior consent, Participants are required to check this webpage periodically for any updates.