What should I do if my device screen is damaged?
Applicable products： PC，Tablet，Wearable，Smartphone
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What should I do if my device screen is damaged?

Your phone/tablet screen is not working well? Don't worry. We are here to support!

Screen Repair Solutions

If you need to have your screen or screen components replaced after detection from HUAWEI expertise, you can choose to repair it based on the actual warranty status or any on-going service activities.

1. Claim the purchased or gifted HUAWEI Care product to repair

Service product

Applicable Product Category

Device Benefit Query

HUAWEI Care
  • Smartphone
  • Tablet
  • PC
  • Wearable
  • If you have the device SN, you can check whether the benefit is valid or not via HUAWEI official website or My HUAWEI App (Support>Quick Service>Benefits).
  • If you don't have the device SN, you can visit the nearest HUAWEI Authorized Service Center to confirm and the service center will repair the device according to the actual warranty condition.

Don't know where to inquire about the benefits?

You can find more information about your device by visiting Malaysia Device Benefits Enquiry Guide.

2. Participate in Service Activity to repair at a favorable price

If your faulty device does not have the valid benefits or the benefits have expired, you can participate in the screen repair activities launched by HUAWEI.

Please carefully check the applicable models and participation conditions of the following activities in detail, and select the offer suitable for your device.

Activity

Activity Content

Service Channel

Participation Conditions

HUAWEI Service Day - Labor Free

On HUAWEI service days, the labor fee is free of charge. Consumer only need to pay the spare parts fee.
  • Appointment
  • Walk-in
  • Within the validity period, this benefit will be available to each product (subject to the SN) for once.
  • Both Kunlun Glass Upgrade Service in-warranty and out-of-warranty repair can participate in this activity.

Kunlun Glass Upgrade Service

If the internal screen functions are intact after detection from HUAWEI technical expertise, consumer can replace the external screen with Kunlun glass. Kunlun Glass is a nano microcrystalline glass made by growing 10 quadrillion-level strong nanocrystals in glass, which will significantly improve the glass's strength.
  • Appointment
  • Walk-in
  • Postal repair
  • The product is purchased from HUAWEI official channels;
  • No rework, disassembly or repair by any unauthorized person;
  • No damage caused by liquid penetration, corrosion and serious deformation;
  • Only the external screen is cracked, and the internal screen functions are intact;
  • Applicable to selected models.

The actual faulty condition is subject to the inspection result of HUAWEI Service Center.

Screen Glass Replacement

If the internal screen functions are intact after detection from HUAWEI technical expertise, consumer can replace the screen glass cover of specified models without high maintenance costs.
  • Appointment
  • Walk-in
  • Postal repair

HUAWEI Pura 70 series Premier Service
  • APAC Region Warranty: The countries included are China, Malaysia, the Philippines, Thailand, Singapore, and Cambodia.
  • Free Round Trip Postal Repair Service: Free pick-up and delivery from/to your home for repairs.
  • Prioritized Repair at Service Center: Enjoy expedited attention with minimized wait times and a faster turnaround for repairs, allowing you to get back to using your device as quickly as possible.
  • 1 Time Free Screen Protector Service: Enjoy 1 time Free Screen protector service which can be claim at the HUAWEI Authorized service center.
  • Appointment
  • Walk-in
  • Postal repair
  1. This offer and benefits is only applicable for HUAWEI Pura 70 Series which are purchased from official sale points in Malaysia.
  2. If you purchase the HUAWEI Care Extended Warranty, it is valid after the standard warranty period expires from the date of purchase.
  3. The service is not insurance, but merely an extension of the regular manufacturer's warranty.
  4. During the extended warranty period, the product will continue to be protected against defects in materials and workmanship under normal use and when used in accordance with the applicable product manual, in accordance with the general warranty conditions.
  5. The scope of this warranty extension is based on the general warranty conditions.

WATCH Cleaning and Maintenance for HUAWEI WATCH | ULTIMATE DESIGN

User may enjoy 2 times cleaning and maintenance service throughout the period of 2 years.
  • Appointment
  • Walk-in
  • Postal repair
  • On-site collection

The consumer's screen must be the original one and complete.

The actual faulty condition is subject to the inspection result of HUAWEI Service Center.

Screen Use Suggestions

1. Avoid dropping, impacting or squeezing the screen to reduce the risk of screen damage.

2. To prevent the screen from being scratched, it is recommended that you use a protective film. Do not place the screen near sharp or hard objects (such as keys and gravel). If the screen is hit or rubbed back and forth by these objects, the screen are at a risk of being scratched, damaged, cracked, or worn.

3. For phones with curved screens, it is recommended that you use an anti-slip case to prevent the screen from being damaged when the phone falls.

4. Do not place heavy objects or sharp metal objects on the screen.

Repair Channels (Applicable to all damage scenarios)

  1. Repair appointment

    You can make repair appointment before arrival to save your precious time.

  2. Walk-in repair

    HUAWEI products can be repaired directly in-store. Click here to quickly check the nearest ASC around you.

  3. Free pick-up service

    You can also choose free pick-up service provided by HUAWEI or its reseller. Our agent will help you place an order and inform relevant person to pick-up the faulty device at your door.

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