Exclusive Benefits

HUAWEI Care

1 Year 1 Time Screen Protection protects the device against screen damage under the coverage period.

APAC Region Warranty

Enjoy official coverage in the APAC region, ensuring that your device is supported and protected across a vast network of authorized service centers in the APAC region.

1 to 1 Proactive Care Service

Offers personalized, one-on-one support designed to address and resolve any device-related concerns for consumers. This premium service ensures that every customer receives dedicated attention, with tailored solutions and expert guidance, from troubleshooting to device optimization.

Free Screen Protector Service

Enjoy 2 Years 4 Times Free Screen Protector Service.

Free Collection and Delivery

Free pick-up and delivery from/to your home for repairs.

Priority Service

Experience priority service with reduced wait times and faster repair turnaround, ensuring you can get back to use your device as quickly as possible. Enjoy Maintenance & Hotline Priority for a more efficient support experience.

Your Safeguard

HUAWEI Extended Warranty

Purchase additional 1 year Extended Warranty

* The purchase of an additional 1-year Official Coverage for RM1,899 provides savings of up to RM10,000 on repair costs (e.g., approximate price of the mainboard and screen) in case of malfunction due to non-human issues during the coverage period. This extended coverage minimizes repair costs while maintaining protection for your device. If you wish to add this coverage later, you may visit any HUAWEI Experience Store, HUAWEI Authorized Service Center within 10 months from the date of device purchase.
Device 1 Year
HUAWEI Mate XT RM1,899

Frequently Asked Questions

  • Q1: Will the Screen Protector provided during the HUAWEI Service Giving Season and Service Day be deducted from the number of Screen Protector in Premium Service of HUAWEI Mate XT | ULTIMATE DESIGN?
    A: No, the Screen Protector Service in HUAWEI Service Giving Season and Service Day has no relation to your Premium Service rights.
  • Q2: How to query benefits of this phone?
    A: You can query your purchased HUAWEI Care+ benefits through the following official channels:
    1. Select My HUAWEI App > Support > Benefits.
    2. Query on the HUAWEI Consumer Business Group website.
    3. Call the HUAWEI Consumer Service Hotline at 1800 22 0086 and follow the prompts to check permissions.

Terms & Conditions

1- The Premium Service is applicable for HUAWEI Mate XT which are purchased from official sale points in Malaysia region.

2- The screen protection protects the device against screen damage under the coverage period and only can be claim one time.

3- The APAC Region Warranty is applicable for the 1 Year Standard Warranty and 1 Year 1 Time Screen Protection. The applicable countries and regions include Malaysia, Cambodia, Hong Kong, Indonesia, Macau, Philippines, and Thailand.