Playback issues with 4K videos on a computer

Applicable products: Tablet,Smartphone
Applicable system: Unrelated to OS version
Applicable products:
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Playback issues with 4K videos on a computer

Problem:

When trying to play 4K videos on a computer that have been recorded with a Huawei phone, various issues occur, such as being unable to play the videos, screen artifacts, or freezing.

Cause:

Most computer video players do not support 4K and H.265 videos.

Solution:

Try the following:

  • Download a video player that supports 4K and H.265 playback.
  • Play the 4K video on a mobile phone.
  • During video recording, select the H.264 video format, which offers higher compatibility and a lower resolution.

Recording 4K videos consumes a lot of power and can cause your phone to overheat. To avoid possible damage, a maximum recording duration of 10 minutes is set for 4K videos. Recording automatically stops when the time limit is reached.

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