Certain H.265 videos cannot be played on the pre-installed Windows player
Applicable products：
PC，Desktop
Applicable system:
Windows 10
Applicable products：
Applicable system:
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| Certain H.265 videos cannot be played on the pre-installed Windows player |
Problem
When playing certain H.265 or HEVC format videos on Movies & TV, the video image disappears or black screens upon zooming in and out or switching to Full-screen mode.
Cause
The playback issue you are experiencing with H.265 or HEVC format videos is caused by a compatibility issue between AMD and Microsoft.
Solution
It is recommended that you use a third-party app that supports H.265 or HEVC video playbacks, such as Potplayer, which can be downloaded from the official Potplayer website (http://www.potplayer.org).
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