A black spot appears in photos taken with the tablet
Applicable products： HUAWEI Y5 2019(dual sim card 2gb+32gb、single sim card 2gb+16gb、single sim card 2gb+32gb、dual sim card 2gb+16gb)，HUAWEI MatePad 11(10.95 inches 6gb+128gb、10.95 inches 6gb+256gb)，HONOR 8S(dual sim card 2gb+32gb、single sim card 2gb+32gb)，HUAWEI MatePad Pro(10.8 inches 8gb+128gb、10.8 inches 8gb+256gb、12.6 inches 8gb+256gb)，Tablet
Applicable system: Unrelated to OS version
Applicable products：
Applicable system:
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A black spot appears in photos taken with the tablet

Check whether your camera lens is smudged, dusty, or scratched.

  • If the lens is smudged, wipe it gently with a soft cloth.

  • If there are dust particles on the lens, hold your tablet and pat it gently until the particles fall off.

  • If the lens is scratched, photos will turn out blurry.

  • If you require further assistance, back up your data and take your device and the proof of purchase to an authorized Huawei Customer Service Center.

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