Software update fails
Applicable products：
HUAWEI WiFi WS318n，HUAWEI WiFi WS5200 NEW，HUAWEI WiFi AX2 NEW，HUAWEI Router A1，HUAWEI WiFi AX3，HUAWEI WiFi AX2，HUAWEI WiFi Q2 Pro，HUAWEI WiFi Mesh 7，HUAWEI WiFi Mesh 3，HUAWEI WiFi AX3 Pro
Applicable system:
Unrelated to OS version
Applicable products：
Applicable system:
Results of query below
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| Software update fails |
- Ensure that your router is connected to the Internet, and then try again.
- Restore your router to its factory settings, and then try again.
- If your router malfunctions after being disconnected from its power source during an update, contact Huawei's customer service support.
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