What should I do if I can't pay for an app in AppGallery, or the payment fails?
Applicable products：
Tablet，Smartphone
Applicable system:
Unrelated to OS version
Applicable products：
Applicable system:
Results of query below
Unable to find results for the query, please try different key words
| What should I do if I can't pay for an app in AppGallery, or the payment fails? |
Log in to your HUAWEI ID and check whether your remaining balance is enough to make the payment. If your balance is sufficient but payment still fails, contact customer service in your region and provide the information below to customer service for assistance.
- HUAWEI ID
- App name
- Time of problem
- Screenshot of failed payment
- Phone model
- Serial number/SN (dial *#06# to check)
- Problem description
- Contact method
Thanks for your feedback.