Premium Service

Free 1 Time Accidental Screen Damage Protection

Worry-free damage screen replacement. Get 1 time accidental screen damage protection within 1 year from the date of purchase.

APAC Region Warranty

Enjoy official coverage in the APAC region, ensuring that your device is supported and protected across a vast network of authorized service centers in the APAC region.

Priority One-to-One Service

> Priority Lane when you visit our Customer Service Center.
> Dedicated Customer Service Hotline for all after-sales inquiries.
> Offering One-to-One Proactive Care Service by connecting with you to solve device related concerns.

Free Collection and Delivery

Free pick-up and delivery from/to your home for repairs.

Flagship Substitute Phone

Enjoy uninterrupted communication during your device maintenance with a flagship backup devices.

Frequently Asked Questions

  • Q1. How can I avail the Free 1 Time Accidental Screen Damage Protection?
    A. Within 1 year from the date of purchase, your device is eligible for 1-time accidental screen damage protection. Please visit our Customer Service Center in One Ayala Makati and Customer Service Center in Greenhills San Juan to avail the service.
  • Q2. How can I contact the dedicated Customer Service Hotline?
    A. You can call 0923-0990468 / 1800-8739-5227 (Globe Toll-Free) / 1800-1853-5353 (PLDT/Smart Toll-Free) from Monday to Friday 9:00 AM - 6:00 PM.
  • Q3. How can I avail the Free Collection and Delivery?
    A. If your device is need of maintenance, you can call our dedicated Customer Service Hotline and they will arrange the service for you.
  • Q4. Can I choose what Flagship Phone I can borrow while my device is maintenance?
    A. You will be given an option of what Flagship device you can borrow. Our Customer Service Center will gladly assist you on the process.
  • Q5. What is the Priority One-to-One Service?
    A. Our Customer Service Hotline Team will connect with you on the 7th, 30th and 180th day of owning your Mate X6 and assist you to solve all device related concerns you have if there's any.
  • Q6. Which countries in APAC Region is my Mate X6 warranty covered?
    A. The 1-year APAC Region Warranty Coverage covers selected Asia Pacific countries and regions including Philippines, Malaysia, Singapore, Thailand, Indonesia, Hong Kong, Macau, Myanmar, and Cambodia.