Exclusive Benefits

Free 1 Time Screen Protection

Worry-free damage screen replacement. Get 1 time accidental screen damage protection within 1 year from the date of purchase.

APAC Region Warranty

Enjoy official coverage in the APAC region, ensuring that your device is supported and protected across a vast network of authorized service centers in the APAC region.

1 to 1 Proactive Care Service

Offers personalized, one-on-one support designed to address and resolve any device-related concerns for consumers. This premium service ensures that every customer receives dedicated attention, with tailored solutions and expert guidance, from troubleshooting to device optimization.

Free Screen Protector Service

Enjoy 1 time Screen Protector Service within 1 year from the date of purchase.

Free Collection and Delivery

Free pick-up and delivery from/to your home for repairs.

Priority Service

Experience priority service with reduced wait times and faster repair turnaround, ensuring you can get back to use your device as quickly as possible. Enjoy Maintenance & Hotline Priority for a more efficient support experience.

Frequently Asked Questions

  • Q1. How can I avail the Free 1 Time Screen Protection?
    A. Within 1 year from the date of purchase, your device is eligible for 1-time accidental screen damage protection. Please visit our Customer Service Center in Greenhills San Juan to avail the service. Maintenance fee of PHP7,799 applies.
  • Q2: Are there any fees charged when applying the Screen Protection privileges?
    A. Yes, an additional maintenance fee of PHP7,799 will be charged.
  • Q3. How can I contact the dedicated Customer Service Hotline?
    A. You can call 0923-0990468 / 1800-8739-5227 (Globe Toll-Free) / 1800-1853-5353 (PLDT/Smart Toll-Free) from Monday to Friday 9:00 AM - 6:00 PM.
  • Q4. How can I avail the Free Collection and Delivery?
    A. If your device is need of maintenance, you can call our dedicated Customer Service Hotline and they will arrange the service for you.
  • Q5. Which countries in APAC Region is my Mate XT warranty covered?
    A. The 1-year APAC Region Warranty Coverage covers selected Asia Pacific countries and regions including Philippines, Cambodia, Hong Kong, Indonesia, Macau, Malaysia and Thailand.
  • Q6. If the screen is scratched or worn, can I use the Free 1 Time Screen Protection to repair it?
    A. Screen Protection is mainly to protect the screen of your device due to accidental damage (affecting the normal function of the device). Therefore, scratches, wear, etc. are not covered by the rights and interests, and the Screen Protection rights cannot be used for screen repairs.