![Vip Service](/content/dam/huawei-cbg-site/south-pacific/ph/support/vip-service/img/kv-pc.png)
![Vip Service](/content/dam/huawei-cbg-site/south-pacific/ph/support/vip-service/img/kv-mob.png)
![](/content/dam/huawei-cbg-site/south-pacific/ph/support/vip-service/img/vip.png)
to get your new HUAWEI phone started
![](/content/dam/huawei-cbg-site/south-pacific/ph/support/vip-service/img/icon01.png)
Face-to-Face Service
Enjoy our Face-to-Face Service at selected HUAWEI stores or customer service centers
![](/content/dam/huawei-cbg-site/south-pacific/ph/support/vip-service/img/icon02.png)
Transfer your data
Get assistance with seamless transfer of your contacts, photos, videos, calendars and more from your old device to your new HUAWEI device
![](/content/dam/huawei-cbg-site/south-pacific/ph/support/vip-service/img/icon03.png)
Installing Apps
Get top Apps up and running in your new HUAWEI device
How to book your unboxing time slot
![](/content/dam/huawei-cbg-site/south-pacific/ph/support/vip-service/img/my-huawei.png)
![](/content/dam/huawei-cbg-site/south-pacific/ph/support/vip-service/img/5-new.png)
![](/content/dam/huawei-cbg-site/south-pacific/ph/support/vip-service/img/vip.png)
![](/content/dam/huawei-cbg-site/south-pacific/ph/support/vip-service/img/tu2.png)
VIP Service store
![](/content/dam/huawei-cbg-site/south-pacific/ph/support/vip-service/img/tu3.png)
a booking
![](/content/dam/huawei-cbg-site/south-pacific/ph/support/vip-service/img/tu4.png)
Note: Ensure your My HUAWEI App updated to the latest version on HUAWEI AppGallery.
-
1. VIP Services are entitled within the first twelve (12) months of purchase only. Purchase receipt of the device will be required for verification purposes.
-
2. VIP Services is available for devices which operate with HUAWEI Moble Servicves.
-
3. VIP Services:
a) Benefits available under VIP Services.
Open My HUAWEI App - Support tab, tap on “Benefits” on Quick Services section to check for your device benefits.
b) Visit VIP Service point with your purchase receipt.
Open My HUAWEI App - Support tab,tap on the “VIP Services” on Quick Services section to look for the nearest VIP Services points around you.
-
4. Upon visiting a VIP Services point, you will receive an invitation to complete a satisfaction feedback survey through My HUAWEI App.