Vip Service
Vip Service
Book your unboxing slot from
VIP Service
to get your new HUAWEI phone started

Face-to-Face Service

Enjoy our Face-to-Face Service at selected HUAWEI stores or customer service centers

Transfer your data

Get assistance with seamless transfer of your contacts, photos, videos, calendars and more from your old device to your new HUAWEI device

Installing Apps

Get top Apps up and running in your new HUAWEI device

How to book your unboxing time slot

VIP Service
Select your
VIP Service store
Call to schedule
a booking

Note: Ensure your My HUAWEI App updated to the latest version on HUAWEI AppGallery.

Terms & Conditions
  • 1. VIP Services are entitled within the first twelve (12) months of purchase only. Purchase receipt of the device will be required for verification purposes.

  • 2. VIP Services is available for devices which operate with HUAWEI Moble Servicves.

  • 3. VIP Services:

    a) Benefits available under VIP Services.

    Open My HUAWEI App - Support tab, tap on “Benefits” on Quick Services section to check for your device benefits.

    b) Visit VIP Service point with your purchase receipt.

    Open My HUAWEI App - Support tab,tap on the “VIP Services” on Quick Services section to look for the nearest VIP Services points around you.

  • 4. Upon visiting a VIP Services point, you will receive an invitation to complete a satisfaction feedback survey through My HUAWEI App.