FREQUENTLY ASKED QUESTIONS
How do I participate in this promotion?＋
Claiming your cashback is easy! Simply follow the below steps:
1) Purchase a new qualifying Huawei device between 20th April and 17th May 2022.
2) Submit your claim on this site after 14 days from your date of purchase and between 4th May and 29th June 2022.
3) Wait for your claim to be approved.
4) Receive your cashback reward within 30 days of your claim being validated. The item will be paid into the bank account you indicated in the claim form.
Need more help?
Check the list of qualifying products, promotional purchase periods and associated cash rewards below “Which products qualify for this promotion?” or the list of participating retailers below “Where can I purchase a qualifying Huawei device?”
For full details about this promotion, see Terms & Conditions.
Which products qualify for this promotion?＋
To be eligible to claim cashback, you’ll have to purchase one of the below HUAWEI devices from a participating retailer within the promotional purchase period.
HUAWEI WATCH GT3 46mm
HUAWEI WATCH GT3 42mm
HUAWEI WATCH 3 Active
HUAWEI WATCH 3 Classic
HUAWEI WATCH 3 Classic
HUAWEI WATCH 3 Elite
HUAWEI WATCH GT2 pro
HUAWEI WATCH 3 Pro Classic
HUAWEI WATCH 3 Pro Elite
HUAWEI WATCH GT Runner
HUAWEI FreeBuds Pro
HUAWEI FreeBuds 4 Wired
HUAWEI FreeBuds 4 Wireless
Where can I purchase a qualifying HUAWEI device from?＋
The promotion is open to customers that purchase a qualifying product from the below retailers.
Amazon (excludes purchases from sellers on Amazon’s market-place platform)
Huawei UK Online Store (consumer.huawei.com/uk/)
Huawei Experience Store (Stratford, London)
How many times can I participate in this promotion?＋
You can claim up to 5 times, once for each purchase of a qualifying product. Only one claim per Qualifying Product is permitted.
When can I submit my claim?＋
Submit your claim on this site after 14 days from your date of purchase and between 4th May and 29th June 2022.
What details do I need to supply with my claim?＋
When submitting your claim, you'll just need to provide the following:
o Date of purchase
o Place of purchase
o Invoice or receipt number
o Details of your new Huawei product, including its serial number
o A picture of the serial number
o A digital copy of your proof of purchase
o Personal details, including the bank account you would like your cashback reward to be transferred to.
My product is not listed as a qualifying product, is it eligible for the promotion?＋
Unfortunately, we can only offer a reward for purchases of a qualifying product made from a participating retailer during the promotional period.
How do I prepare my proof of Purchase to upload during the claim process?＋
Physical copy/in-store purchase:
If you have a scanner, you can simply scan your proof of purchase and save to your computer ready to upload.
If you do not have a scanner, take a picture of your proof of purchase with your mobile phone, digital camera or tablet. You can transfer this document to your computer by emailing it to yourself or via USB. If you are claiming on your tablet or phone, simply upload the image straight from your devices photo library.
Digital copy/online purchases:
Simply take a screenshot of your proof of purchase and save to your computer as a PDF or JPEG. You can save your proof of purchase as a JPEG by simply pasting your screenshot into Microsoft Paint and saving this to your computer as a JPEG.
Alternatively, you can print your proof of purchase then scan or photo as detailed above.
General requirements for documents uploaded:
When scanning or snapping a picture of your proof of purchase, please make sure all the required details are clearly visible. If your document is blurred or unclear, this may invalidate your claim.
Proof of purchases must be sent as a PDF document or JPEG image file and the maximum size of each document is 20Mb.
If you like, you can upload multiple documents; simply select the files you would like to upload and add them one at the time.
How to find the Serial Number of your device?＋
Find out how to find your device's Serial Number here.
Why can’t I select my purchase date?＋
This is likely to be for one of the following reasons:
· You have missed the claim window for this promotion.
· Your purchase date is outside the promotional period.
· You are too early to claim for this promotion.
Please refer to your proof of purchase for your purchase date. View the Terms and Conditions of this promotion for more information about the claim period.
How do I upload my proof of purchase?＋
First, prepare your documents for upload as described above. You can then upload your proof of purchase when asked during the claim process by following these steps:
To upload the document(s), select Image of SN and Image of purchase invoice/receipt, then simply locate the file that you want to upload and click Open. The name of the document selected will then be displayed on the web page. Make sure this is the correct document then select Upload.
If you would like to add more documents, you just need to click Add item then repeat this process. The documents will be listed as you add them. If you select the wrong document at any point, you can remove it by clicking the delete button (indicated by the Bin icon).
I have just submitted a claim. What happens next?＋
Your claim will be checked by one of our agents and we will email with an update as soon as we can.
You can also check the progress of your claim any time you like using the Form function on this website.
I have submitted a claim but I haven’t received any further updates. What should I do?＋
Please check the email account you provided on your claim form for emails related to this promotion. Make sure you check your junk or spam email folder. Alternatively, you can get a live update on your claim using the Form function on this website.
I have received a missing information email. What does this mean and what do I have to provide?＋
This means that your claim is missing some information and is currently on hold. It may be that we were unable find the necessary details on your proof of purchase or that there were some issues with the information you entered on the claim form. For more details, please see your email.
Common reasons for this type of request:
· Proof of purchase was not legible
· Proof of purchase did not show the price paid, products purchased or the retailer you purchased from
· Document uploaded was not an acceptable proof of purchase
· Additional documentation is needed to support your claim (e.g. an order confirmation was supplied which did not show the purchase was completed in which case we ask to see a delivery note or invoice)
· Serial number entered on your claim was invalid
How long will it take to receive my Cashback reward?＋
We endeavour to process your reward within 30 days of your claim being validated.
Why have I not received my Cashback reward?＋
If you have received an email to confirm the validation of your claim, then you can rest assured we are getting your reward ready to send as quickly as we can pending final approval. Please refer to the Terms and Conditions of the promotion for reward timeframes.
Check the email account you provided on your claim form for updates related to this promotion. As soon as your cashback is processed, we will notify you by email. Make sure you check your junk or spam email folder
You can also check the progress of your claim any time you like using our Claim tracker on this website.
I have a query regarding this promotion, who can help?＋
Our Promotional Support Team will be happy to answer any questions you may have regarding this promotion. Please contact us via telephone by calling 0330 054 5416 or email at email@example.com