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1. When am I covered by the HUAWEI Care - Extended Warranty Service?
The Extended Warranty starts 00:01 on the day after your HUAWEI product’s Limited Warranty expires, and ends 23:59 on the last day of the Extended Warranty.
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2. How can I get the HUAWEI Care Extended Warranty Service?
It's really easy you can buy it along with new devices, such as pc's or montors etc. When purchasing on the HUAWEI store you add the the service into the cart as you would the device itself. It is also available for devices purchased before 1st Jan 2022 - PCs, monitors, Desktops, audios, wearables, phones and tablets!
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3. When can I purchase the HUAWEI Care - Extended Warranty Service?
The HUAWEI Care - Extended Warranty Service must be purchased with a new HUAWEI device and it cannot be purhcased separately.
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4. My HUAWEI Care - Extended Warranty Service is about to expire, can I purchase a renewal?
No, the Extended Warranty Service can only be purchased once per each eligible HUAWEI product.
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5. Does the HUAWEI Care – Extended Warranty Service cover accidental damage?
No, the Extended Warranty Service does not cover damage due to misuse, abuse, negligence or accident however caused. For more information, please refer to the terms and conditions.
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6. What support will I receive if my HUAWEI product is covered by the HUAWEI Care - Extended Warranty Service?
If you report a fault covered by the Extended Warranty, we will (at our option) either repair or replace the product. Repair or replacement may involve the use of a functionally equivalent reconditioned unit.
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7. Are accessories covered by the HUAWEI Care – Extended Warranty Service?
The Extended Warranty does not cover accessories, including, but not limited to, power adapters, removable (not built-in) rechargeable batteries, headphones and data cables.
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8. Can I cancel the HUAWEI Care – Extended Warranty Service?
Yes, you may cancel within 45 days from the date of purchasing the Extended Warranty. You will receive a full refund provided that no claim has been made during the Extended Warranty Period. For requesting a cancellation, please contact HUAWEI Customer Services on 0800 088 6700 from Mon to Fri: 09:00 - 21:00, Sat: 10:30am - 03:30pm. Except Bank Holidays.
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9. My device was purchased in another country can I still buy HUAWEI Care Extended warranty in the country I am in?
Sorry the service is only available for in-country purchases due to differences in national laws.
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10.It says my Serial number is not valid? Is your device model listed above as eligible?
If so please double check the serial number you entered. I fyou are still experiencing problems then please contact our customer service team who will be happy to assist you.
