Problem:

The Volume and Power buttons on the phone are insensitive when pressed or provide poor tactile feedback.

Cause:

The button tactility has been carefully designed to strike a balance between the compact experience of the phone, haptic feedback, and prevention of accidental presses.

Solution:

• It is recommended that you use your finger pad to press the buttons.
• Try using a rubber or silicone protective case without openings for buttons, which requires you to press the buttons with more force. This can help improve tactile feedback.
• If the buttons are affecting your ability to use your phone normally, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.