The proximity pairing prompt does not display or displays incorrectly for my HUAWEI FreeBuds/FreeLace series or WATCH Buds earphones

Applicable products： HUAWEI FreeBuds SE 3，HUAWEI FreeBuds 5i，HUAWEI FreeBuds 6i，HUAWEI FreeBuds Pro 3，HUAWEI FreeBuds 3i，HUAWEI FreeBuds Pro 2，HUAWEI FreeBuds SE 2，HUAWEI FreeBuds 4i，HUAWEI FreeBuds SE，HUAWEI FreeBuds 4E，HUAWEI FreeBuds 5，HUAWEI FreeLace Pro 2，HUAWEI FreeBuds 3 Wired Charging Case，HUAWEI FreeBuds Pro 4，HUAWEI FreeBuds 3，HUAWEI FreeBuds 4，HUAWEI FreeBuds Pro，HUAWEI FreeLace Pro，HUAWEI FreeLace Lite，HUAWEI FreeBuds Studio，HUAWEI FreeClip，HONOR Magic Earbuds，HUAWEI FreeBuds Lipstick，HUAWEI WATCH Buds
Applicable system: Unrelated to OS version
Applicable products：
Applicable system:
These are your search results, please select one
No results found, please select again
zoom in pic
The proximity pairing prompt does not display or displays incorrectly for my HUAWEI FreeBuds/FreeLace series or WATCH Buds earphones

If you are unable to connect to the earphones, troubleshoot by referring to Unable to connect my HUAWEI FreeBuds/FreeLace series earphones to a phone/tablet via Bluetooth.

If no prompt displays when the HUAWEI earphones are close to a HUAWEI phone/tablet/PC, or if the prompt flashes or displays an incorrect shape or colour for the earphones, or fails to download the animation or does not display any animation at all, perform the following steps.

For HUAWEI PCs:

  1. Proximity pairing prompts are only supported on certain PC models. Make sure that your PC is included in the list of supported devices.
  2. If you are trying to connect a pair of FreeBuds SE 2/FreeBuds Pro 2 +/FreeBuds Pro 2/FreeBuds 5/FreeBuds 5i earphones to your HUAWEI PC, update PC Manager to version 13.0.3.380 or later. FreeBuds 3i and FreeLace Pro do not support proximity pairing prompts on PCs.

For HUAWEI phones/tablets:

  1. Connect the device to a Wi-Fi network and enable Bluetooth in Settings.

  2. Check the system version and troubleshoot as follows:

    • For EMUI 11.0/HarmonyOS 2.0 or later:
      1. Open AppGallery and go to Me > Updates. Find AudioAccessoryManager and update it to 13.0.0.130 or later.

        The bubble effect in HUAWEI FreeBuds 5's proximity pairing prompt requires AudioAccessoryManager 13.0.0.140 or later.

      2. Go to Settings, search for AudioAccessoryManager, and go to Storage > CLEAR DATA.
    • For versions earlier than EMUI 11.0:
      1. Go to Settings > Apps & services > Apps, and touch the three-dot icon in the upper right corner of the screen.
      2. Select Show system processes, search for and touch Device connection service, and go to Storage > CLEAR DATA. Some models do not support the device connection service or proximity pairing prompts. These models include the P Smart 2019, P Smart 2019+, and Y9 2019/HONOR 8/Y6 and earlier editions.

  3. Restart your phone/tablet. The configuration files will be automatically downloaded from the server.

  4. Restore the earphones to their factory settings and enter Pairing mode.
  5. Place the earphones within 20 cm of your phone/tablet and follow the onscreen instructions to complete the pairing. Proximity pairing prompts and animations are only supported on certain devices. For details, please refer to Proximity pairing on HUAWEI FreeBuds/FreeLace series or WATCH Buds earphones.

Certain phones/tablets (such as HUAWEI nova 4e) may not show the proximity pairing prompts in certain apps, such as Camera, gaming apps, and Settings. This does not affect the Bluetooth connection or your ability to use the earphones.

If the issue persists, take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.
 
  • If your HUAWEI FreeBuds series/WATCH Buds earphones are slow to power on or reconnect, and the pairing prompt takes a long time to display, click here to troubleshoot.
  • HONOR phones do not display a proximity pairing prompt when connected to HUAWEI earphones launched in 2021 or later, for example, FreeBuds 4i and FreeBuds Pro 2. This is because HUAWEI earphones' prompts require independent configurations for the phone/tablet system, while such configurations are not available on devices independently launched by HONOR. For details, please contact HONOR customer service.
Helpful or not?
Yes No
Thanks for your feedback.