The voice from the earphones is too quiet, the audio quality is poor, or there is disruptive noise during calls
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Smartphone
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Unrelated to OS version
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| The voice from the earphones is too quiet, the audio quality is poor, or there is disruptive noise during calls |
- Try making calls to different people
- If you are only experiencing this issue when making calls to specific people, there may be a fault with the network or phone of the person you are calling.
- If this issue occurs with all calls, proceed with the troubleshooting.
- Remove the earphones and use the receiver to make a call
- If the issue is resolved, the earphones may be faulty. In this case, replace the earphones.
- If the issue persists, and your phone's signal reception is normal, back up your data and take your device and proof of purchase to an authorised Huawei Customer Service Centre for assistance.
Thanks for your feedback.