General Battery Repair Plan
Applicable products：
PC，Tablet，Smartphone
Applicable system:
Unrelated to OS version
Applicable products：
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| General Battery Repair Plan |
All rechargeable batteries are consumables. The battery performance deteriorates as the time the device is used.
If your device always has a battery failure or the battery is not durable, please back up the data and bring the phone to the nearby Huawei Customer Service Center for diagnosis with the Proof of Purchase.
If you want to replace the battery, the following information is available:
Can I get the free warranty?
The battery can be replaced free of charge within the warranty period and scope.
- You can click " Warranty period " to check whether your product is within the warranty period.
- The warranty scope refers to the case that the device with a clear SN barcode is not damaged by human factor or force majeure as well as not modified privately. The specific warranty scope is subject to the inspection.
How can I send my device for repair?
- Use Postal Repair Service.
- Directly go to an authorized Huawei Customer Service Center.
- Back up your data before repair.
- By postal repair, users do not need to pay for the delivery.
- Do not try postal repair if your battery leaks.
Does my device still enjoy warranty after the repair?
- After the battery is replaced within the warranty period, the main product remains its original warranty period.
- The battery replaced within the warranty period is the same as the device warranty period. The battery replaced beyond the warranty period is entitled to a 90-day limited warranty period.
What if my device is out of warranty period or scope?
- Participate the Huawei Care-Official Battery Replacement Service. Enjoy official battery replacement services at ultra-low prices.
- Choose Out-of-warranty repair. For details, click Out-of-warranty repair price.
Finally, please refer to the following information to optimize your device battery:
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